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Leigh SSydney, NSW
Rock Star Customer Service!
treated like royalty, guided through mattress, bed head shapes, fabric and custom decorative touches. Great service. Awesome quality. Unreal experience!
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Excellent service!
The staff were great help, so lovely! Highly recommend coming here if youre looking for good service and great prices
1 comment
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The reviewer stated that an incentive was offered for this review
Helen OSouth East Queensland, QLD
- 2 reviews
- 1 like
Excellent Customer Service
We ordered online and they rang straight away to let us know the item was not in stock. Let us know when it was expected and rang to confirm when it arrived. Pleasant young men made the delivery and were a pleasure to speak to. Great experience and will order again from them.
1 comment
SnoozeSnooze
Hi Helen,
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Incredible service today
David was very knowledgeable and well versed in his product. He made us completely comfortable with the purchase. He made the daunting task of buying a mattress so much easier and we are sure we have made the right decision.
1 comment
SnoozeSnooze
Hi Leanne,
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Fantastic service
Excellent service! Ramu was very helpful and gave us an excellent deal on what we were looking for. Thanks for the great customer experience.
1 comment
SnoozeSnooze
Hi Fabian,
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Franca looked after us at the store was so polite and fantastic to deal with very happy
Great store in warrawong Franca looked after very happy with the service really impressed with her politeness and expertise helped us out heaps
1 comment
SnoozeSnooze
Hi Reon,
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Maurice VelizSydney, NSW
- NSW, Manly Vale
- Verified customer
Special thanks
The floor staff were exceptionally helpful. The store owner went out of his way to make sure I got exactly what I wanted and was on the phone to the manufacturer to confirm small changes and time frames. A delivery ETA was proposed and it will arrive ahead of time.
Could not ask for better service. Thank you team at Snooze Manly Vale
1 comment
SnoozeSnooze
Hi Maurice,
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The service was exceptionally excellent!!! Love the bed I bought!!
Very satisfied with the service and product!! It was easy as to navigate around the store and I found what I want!! Quality is so so good
1 comment
SnoozeSnooze
Hi Harjeet,
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Don't go anywhere else, best place for bedding
Went to Snooze, served by the manager (Rocky), who introduced my wife & I to the business owner (Dean), both provided great service, no pressure sales & are really nice people, plus they know there stuff. So ended up buying a mattress, bed & pillows at a great price. Highly recommended.
1 comment
SnoozeSnooze
Hi Simon,
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Excellent service
Team provided us with excellent service, presented us with all the possible choices. Looking forward to receiving our new bed!
1 comment
SnoozeSnooze
Hi Pam,
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MoeSydney, NSW
Wizard sales guy
Rahul was very helpful The wizard made thingS happen and got the deal done
Offered spare bed because of the wait on new one
1 comment
SnoozeSnooze
Hi Moe,
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Friendly helpful and knew exactly what I was after!
Easy store layout and clear explanation of differences between products which made it easy to decide - as it’s a topic I know nothing about.
1 comment
SnoozeSnooze
Hi Sharon,
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Donna Great Southern, WA
- WA, Mandurah
- Verified customer
Excellent service
Having to order online or over the phone wasn't easy. When you live in the country. These guys went out of their way to help me order and deliver my bed
1 comment
SnoozeSnooze
Hi Donna,
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Review collected in partnership with Snooze
Mari K.South East Queensland, QLD
Loving our new mattress
Friendly staff with a good knowledge of the products. Good range of products. Very happy with our purchase. Delivered with in promised timeframe.
1 comment
SnoozeSnooze
Hi Mari,
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Great
Very helpful had an answer for every question. Didn’t try too hard to sell me more than I wanted. Recommended
1 comment
SnoozeSnooze
Hi Jason,
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Fiona40South East Queensland, QLD
- 2 reviews
Great service
My recent purchase of a queen size ensemble was pleasant and easy! Just the way I like it. Customer service was great, delivery was prompt considering it was a few days before Xmas and my daughter loves her new bed! Thanks Snooze Fortitude Valley!!
1 comment
SnoozeSnooze
Hi Fiona,
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DavidSydney, NSW
Ravi & Nav Manly Vale Snooze
Ravi, Nav & the delivery team at Snooze were fantastic. They were very knowledgeable and helped us pick a great king size bed. We now love our new bed. Thoroughly recommend them all. David & Rita
1 comment
SnoozeSnooze
Hi David,
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Amazing customer service
Bandish at Snooze Prospect was amazing. His customer service was impecable. He listened to what we needed and provided it. He didn't try to give us anything we wouldn't need and didn't try to make us spend more. We had a budget, he showed us what we could get and then we decided. We didn't feel pressured at all. He let us explore the shop freely and came when we needed. We thoroughly enjoyed our experience at the store because of him and we would like to show our appreciation of his hard work. We can't wait to get our new bed and have a wonderful sleep.
1 comment
SnoozeSnooze
Hi MichFran,
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Mariia Greater Melbourne (Inner), VIC
Perfect service
I am very happy with my recent purchase at Snooze - Jacinta helped me to choose the perfect bed I was looking for a long long time! Very happy with the product and the service I received at the DFO South Wharf - I will recommend the store to my family and friends!
1 comment
SnoozeSnooze
Hi Mariia,
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Fantastic Customer Service
Maksem was amazing, fantastic service and a very nice guy. Helped us out and organised a delivery out of the area they usually service which was great. I recommend looking for him if you come into the store.
1 comment
SnoozeSnooze
Hi Josh,
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Questions & Answers
Katrina Andersonasked
Can you cancel and get your deposit back
2 answers
Hi Katrina. Sorry I don't know the answer to that question. You will have to ask them.
SnoozeSnooze
Dear Katrina,
Thank you for contacting Snooze. Please contact the team at the store where you placed your order or email us at enquiries@snooze.com.au with your contact and store details. Please know that store are not required to provide a refund when there has simply been a change of mind.
Regards,
Snooze
Andrew K.asked
Hi there,
Under what circumstances other than change of mind does a snooze permit a refund?
1 answer
SnoozeSnooze
Dear Andrew,
Thank you for contacting Snooze. The circumstances and details of the issue determine when refunds are required to be provided to customers and is outlined by Consumer Law, available on the ACCC website https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. Should you require any assistance please email enquiries@snooze.com.au with details and we will review them with the concerned store.
Regards
Snooze
Details
Snooze ACT, Canberra1.8(8) | Snooze NSW, Alexandria4.1(98) | Snooze NSW, Artarmon3.0(19) | ||
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Category | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops |
Type of Furniture Offered | Bedroom and Mattresses | Bedroom and Mattresses | Bedroom and Mattresses | Bedroom and Mattresses |
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SnoozeSnooze
Hi Dahal,
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