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Snooze QLD, Fortitude Valley

Snooze QLD, Fortitude Valley

4.9 from 108 reviews · View Statistics

Reviews

5.0

75 reviews
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Great experience

published

Lola looked after us. She was very knowledgeable and right on point. Made our decision very easy. We’ve been back and bought a new mattress with one of our daughters since.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley
1 comment
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Holly S.

Holly S.South East Queensland, QLD

Great customer service

published

Was well looked after by the staff in store which extended to the delivery guys working around my schedule to deliver and build my new bed. Will definitely shop here again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationFortitude Valley
1 comment
Snooze
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Helen

HelenSouth East Queensland, QLD

Don't go anywhere else!

published

My husband and I dropped into the Fortitude Valley store as stop number 1 on a mission to shop around a number of stores to purchase a new mattress. After receiving excellent, friendly and knowledgeable service from Ellen we didn't end up going anywhere else. We have very different mattress needs as determined by their "magical mattress machine" (him firm and me plush) but Ellen pointed us in the right direction after testing a number of mattresses on offer. We finally settled on the perfect solution for us which has been incredibly easy to adapt to and so, so comfortable. Getting a much better night's sleep! Would highly recommend.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationFortitude Valley
1 comment
Snooze
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Ray

RaySouth East Queensland, QLD

Very Happy

published

We found we received a product which is just as advertised, at a good comparable price with good attentive service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationFortitude Valley
1 comment
Snooze
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David

David Sydney, NSW

Impeccable service

published

Shane helped me choose an appropriate mattress and base based on my budget and preferences. He also organised a seemless delivery for me interstate. He could not have been more helpful. He also got the choice of bed spot on.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley, Qld
1 comment
Snooze
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R and J

R and JSouth East Queensland, QLD

  • 3 reviews

Excellent service and excellent price in Boxing Day sales

published

Quick service from salesperson. Pointed us to mattress selection for brand we were interested in, with explanation of differences and prices. Allowed us time to try each. Quick sale once we’d decided. Excellent price as 50% off sale. Promised delivery within 3 weeks achieved. All staff we dealt with were efficient and friendly.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley
1 comment
Snooze
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Kylie M.

Kylie M.South East Queensland, QLD

Amazing servicec

published

The sales person was incredibly helpful - didnt wafflre or try to push mer into anything I couldnt afford and helped me find a bed - aftert a month of sleping in it- is the best bed Ive ever had - Delivery was fast and professional - every thing about my experience was A1 - I'll definitely be going back next time I need a bed!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationFortitude Valley
1 comment
Snooze
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Leonie in Darwin

Leonie in DarwinDarwin, NT

  • 2 reviews
  • 1 like

Amazing service, very helpful and friendly

published

Very happy with the service and our new Tempur queen mattress. Ellen was incredibly helpful to our wants and needs, nothing was any trouble to her. We started organizing this by phone from Darwin ! A big thank you from us both.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationFortitude Valley Brisbane
1 comment
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chedouglas16

chedouglas16South East Queensland, QLD

Great Service. Great Bed. Great Sale.

published

When we visited Snooze in Fortitude Valley, we were ready to buy a bed, but unsure. Shane helped us immensely in showing us options that were compatible with our needs. We were very happy with the price as well- we stumbled into a great sale.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley, Qld
1 comment
Snooze
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Great mattress at affordable prices!

published

Very helpful and insightful staff. Made our decision making easier.
The mattress itself is very good and just what we were looking for in our price range.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationFortitude Valley QLD
1 comment
Snooze
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Great service and support

published

Thanks to Shane and the team for their great service and support. I made two trips to Snooze to buy my bed and got great service and loads of help both times

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationFortitude Valley
1 comment
Snooze
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Mari K.

Mari K.South East Queensland, QLD

Loving our new mattress

published

Friendly staff with a good knowledge of the products. Good range of products. Very happy with our purchase. Delivered with in promised timeframe.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley, QLD
1 comment
Snooze
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Fiona40

Fiona40South East Queensland, QLD

  • 2 reviews

Great service

published

My recent purchase of a queen size ensemble was pleasant and easy! Just the way I like it. Customer service was great, delivery was prompt considering it was a few days before Xmas and my daughter loves her new bed! Thanks Snooze Fortitude Valley!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationFortitude valley
1 comment
Snooze
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Great experience

published

Well-presented store with good selection of products.
Great customer service & our bed was delivered when they said it would be. Loving our giant, custom, comfy bed!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley
1 comment
Snooze
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Jane M.

Jane M.South East Queensland, QLD

Excellent customer service

published

This is the second time we have purchased from Snooze Fortitude Valley....we had excellent customer service with help with choosing the right beds, ordering and delivery to suit our requirements. Thank you once again to all your team members for all round excellent customer service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationFortitude valley brisbsne
1 comment
Snooze
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Adrian

AdrianBrisbane

  • 2 reviews
  • 1 like

Great products.

published

Great products, warm and friendly service and lovely staff who served us. Didn't go in planning on buying a mattress but they made the experi nice such a pleasant one we left with the best

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationFortitude valley QLD
1 comment
Snooze
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Sensational service

published

Great service, advise and prices They made selection of our 3 new mattresses and custom bed frames for our new home a breeze. Would highly recommend this business.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationFortitude valley
1 comment
Snooze
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Great Service

published

Products and service was great. Provided a loan base while I waited for mine to be made at no cost.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley QLD
1 comment
Snooze
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Andrew

AndrewSouth East Queensland, QLD

Great experience

published

Located in a center with multiple bedding stores. Our plan was to visit all but the Snooze experience was first class and we were sold there. Excellent test bed and great price.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationFortitude Valley
1 comment
Snooze
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Pam Anderson

Pam AndersonSouth East Queensland, QLD

Exceptional customer service

published

We are very satisfied with our purchase & would definitely buy from the store again. Customer Service from sales & delivery teams was exceptional. Ellen particularly was very helpful.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationFortitude Valley
1 comment
Snooze
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Snooze QLD, Fortitude Valley

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