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Snooze QLD, Fortitude Valley

Snooze QLD, Fortitude Valley

4.9 from 87 reviews · View Statistics

Reviews

4.9

52 reviews
5
(50)
4
(1)
3
(1)
2
(0)
1
(0)
  • Product Quality
    4.9 (50)
  • Return Claim MadeYes · No (52)
  • Warranty Claim MadeYes (0) · No (52)
  • Product Appearance As advertised (88%) · Not as advertised (13%)
  • Customer Service
    4.9 (52)
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Reviewer Photos & Videos

Lencol

LencolSouth East Queensland, QLD

Very happy

published

All our conversations gave us all the info we needed to make the right purchase.
We were given sound advice regards our options.
We are very pleased with our purchase and also the efficiency of the order and delivery

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
1 comment
Snooze
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Phoebe

PhoebeSouth East Queensland, QLD

  • 2 reviews

Love the service and the product!

published

The delivery was so quick and very smooth! Great communication!! No hassle in timing or any issues! The mattress it’s self is super comfy and is just what I needed!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude valley snooze
1 comment
Snooze
SnoozeSnooze

Fabulous -l!

published

Shane at Snooze Newstead provided fabulous advice and service. The price of the bed was better than else where and the delivery was fast and efficient. Thank you for your service

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNewstead
1 comment
Snooze
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Monika K

Monika KSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Excellent customer service

published

I ordered one bed, which the store person confirmed delivery in 2 weeks. However later they called and informed about 6 weeks delay, but provided loan bed base. Excellent service

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFortitude valley
1 comment
Snooze
SnoozeSnooze
Moss

Moss

  • 2 reviews

The matress was good but the delivery was overdue for 2 weeks.

published

Happy about the matress but the store told us that it would be delivered within 2 weeks max. But in fact was delivered after 4 weeks!. They also told that with any purcahse, the points will be added towards our virgin velocity frequent flyer which it did not. Happy about product but not about the services Snooze offers.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationValley in Qld
1 comment
Snooze
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The reviewer stated that an incentive was offered for this review

Alissa R.

Alissa R.South East Queensland, QLD

A whole new nights sleep!

published

Assistance at this store was great, we had a budget and a vague idea of what we wanted and they were able to guide us to something that fit our needs. Since we’ve slept on this mattress my and my partners sleep quality has improved tenfold!

Delivery was great they popped it right on the bed frame for us.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
1 comment
Snooze
SnoozeSnooze
doreen q.

doreen q.South East Queensland, QLD

Service superb

published

The sofa bed we purchased is perfect. It is elegant in design and beautifully constructed. It is very comfortable, easy to turn from sofa to bed and best of all it is 100%Australian made. The service and follow up from beginning to end was exceptional. Nothing was too much trouble. You can not fault the staff they are excellent. Many store owners could look to them for advice.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude valley Brisbane
1 comment
Snooze
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Sam

SamSouth East Queensland, QLD

Great purchase and very helpful staff, prompt delivery as well

published

Very happy with our purchase. Walked into store, kind of knew what we wanted. After a few minutes looking around, we were sure what we wanted. Helpful staff in store. Went back second time (next day) to purchase and organise delivery. Made very easy thanks to staff.
Delivery arrived when said. Hardworking young men carried all parcels upstairs. Assembling took a bit of time; however, staff in store advised us beforehand that it will take time and may be a bit difficult due to the gas lifting. So correct expectations were set. Great quality queen size Bravo gas lift bed base. Worth the investment. Also very comfortable shopping experience in store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley, QLD
1 comment
Snooze
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Mark X

Mark XSouth East Queensland, QLD

Service all the way

published

Purchasing mattresses, pillows & bed bases made easy! Fitting our needs to size, comfort & budget. Elected pick up but changed our minds. Not an issue delivered that day. Will shop there again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley Qld
1 comment
Snooze
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Mark C.

Mark C.South East Queensland, QLD

Fantastic customer service

published

The team at Fortitude Valley were excellent. No hard pushy sales tactics, just professional advice delivered with honesty and a genuine desire to help us. The mattress was delivered on time and the whole process from walking into the shop through to delivery and follow up text was a great experience for my wife and I.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley, Queensland
1 comment
Snooze
SnoozeSnooze
Bec H.

Bec H.South East Queensland, QLD

  • 2 reviews
  • 1 like

Great mattress and great service

published

Great service and great range, an easy transaction and quick delivery - would recommend to any one looking for new bedding. Kept me in the loop with delivery times and was able to change to suit work commitments

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
1 comment
Snooze
SnoozeSnooze
Sue

SueSouth East Queensland, QLD

  • 2 reviews

Great

published

Great service and very helpful. Provided details to contact for old mattress pickup and that was convenient and worked well. I'd recommend this store and product that is good quality.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
1 comment
Snooze
SnoozeSnooze

Hands down - BEST furniture experience!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley, QLD
1 comment
Snooze
SnoozeSnooze

Incredibly impressed with the service.

published

Thanks to Shane for looking after me and finding a new bed base. He was professional, lovely and a pleasure to deal with it. Very happy with my base. The delivery men were also fantastic. Will definitely be back!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude valley
1 comment
Snooze
SnoozeSnooze
Joanne

JoanneSouth East Queensland, QLD

Great service

published

We recently bought a bed from snooze in Fortitude valley. The bed is beautiful and great quality. Shane helped us pick the bed and the colour and offered a such friendly and helpful service, I would definitely go back!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude valley
1 comment
Snooze
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Geri71

Geri71South East Queensland, QLD

I love my brand new ensemble!!!

published

Fantastic service from the team at Fortitude Valley. They were knowledgeable and thorough in finding me the perfect mattress. The bed (ensemble) i chose is luxurious and I have had the best sleeps since it arrived. The price was also amazing and I’ve recommended Snooze to all my family and friends. Some of whom have recently purchased new mattresses too!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley QLD
1 comment
Snooze
SnoozeSnooze
FLim

FLimSouth East Queensland, QLD

Great services & excellent product

published

The team in fortitude valley has answered all our questions and help us on measurement,etc. All our questions are answered before we decide to purchase the bed. The bed is locally made and of really good quality. Our son loves it!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley
1 comment
Snooze
SnoozeSnooze
Taylor

TaylorSouth East Queensland, QLD

Fantastic service

published

We recently purchased a mattress from the fortitude valley store. A wonderful woman (Sorry, can’t recall name) showed us all the different mattresses and helped us decide what was the right fit for my partner and my sleep habits and our budget. The store manager, Shane, was also extremely helpful, and one of the main reasons I returned to snooze with my partner to purchase a mattress from that particular store. He is friendly, knowledgeable and does everything he can to make the process as easy as possible. Thank you!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude valley, QLD
1 comment
Snooze
SnoozeSnooze
Ray

RaySouth East Queensland, QLD

Great service at good price

published

Needed 2 queen beds. Ordered from a large retailer down the road. Cancelled order when told delivery guys would just drop of beds and was up to me to get rid of packing. Called around, and found Snooze had beds and could deliver next day. With RACQ discount was cheaper, and the delivery guys were really helpful. Unpacked and assembled everything, took away old beds and rubbish, and were pleasure to deal with.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley, Brisbane, Qld
1 comment
Snooze
SnoozeSnooze
Brendan

BrendanSouth East Queensland, QLD

Amazing friendly service!

published

Scott, Ellen and store manager Shane were delightful to deal with. Am in customer service myself and their store ethic is exemplary. Friendly, knowledgeable and were in no way pressuring in my purchase, only helpful and kind Which in turn made a daunting and large purchase easy.
Would not hesitate in recommending making your next mattress purchase from these lovely people.
The mattress itself is also a dream and exactly what my sore back was after.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley, Brisbane, Queensland
1 comment
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