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Snooze QLD, Fortitude Valley

Snooze QLD, Fortitude Valley

4.9 from 87 reviews · View Statistics

Reviews

5.0

5 reviews
5
(5)
4
(0)
3
(0)
2
(0)
1
(0)
  • Product Quality
    4.3 (4)
  • Return Claim MadeYes (0) · No (5)
  • Warranty Claim MadeYes (0) · No (5)
  • Product Appearance As advertised · Not as advertised (12%)
  • Customer Service
    5.0 (5)
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Monika K

Monika KSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Excellent customer service

published

I ordered one bed, which the store person confirmed delivery in 2 weeks. However later they called and informed about 6 weeks delay, but provided loan bed base. Excellent service

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFortitude valley
1 comment
Snooze
SnoozeSnooze

Great mattress and great customer service!

published

Mattress is perfect, got a great deal with the RACQ membership and the customer service was excellent. Helped me purchase over the phone and delivered on the day I asked for!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFortitude Valley
1 comment
Snooze
SnoozeSnooze

Great deal and service from staff

published

We were on a budget and the staff member gave us quality options which made our task easy and purchase affordable.
They were able to provide free assembly on delivery of mattress and bed frame.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFortitude Valley
1 comment
Snooze
SnoozeSnooze
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Kathryn

KathrynSouth East Queensland, QLD

  • 4 reviews
  • 1 like

Outstanding service

published

Purchased ultimately from Fortitude Valley store, I also commend Jindalee store and delivery staff for their outstanding service. Everyone I dealt with was personable and helpful, but also knowledgeable. Being able to "build" the new bed was ideal and I am thrilled with the end result.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFortitude Valley
1 comment
Snooze
SnoozeSnooze

Hi Kathryn, thank you for sharing the details of your experience with both Fortitude Valley and Jindalee stores. We're so happy to hear that you have wonderful visits and will be sure to pass on your feedback. Regards, Snooze.

Love my mattress ♡

published

Snooze Fortitude Valley were friendly, helpful and went out of their way to make sure I ended up with the right mattress. Thank you Snooze Fortitude Valley! I will definitely be recommending you to friends and family.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFortitude Valley
1 comment
Snooze
SnoozeSnooze

Hi Sonja, thanks for leaving your review. We're glad you had such a positive experience and are loving your new mattress. We'll be sure to pass that feedback along to the team at Fortitude Valley store. Regards, Snooze

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