Reviewer Photos & Videos
Great service and easy to deal with over the phone and in store. Provided information and arranged hassle free payment
Great customer service
Was well looked after by the staff in store which extended to the delivery guys working around my schedule to deliver and build my new bed. Will definitely shop here again.
Don't go anywhere else!
My husband and I dropped into the Fortitude Valley store as stop number 1 on a mission to shop around a number of stores to purchase a new mattress. After receiving excellent, friendly and knowledgeable service from Ellen we didn't end up going anywhere else. We have very different mattress needs as determined by their "magical mattress machine" (him firm and me plush) but Ellen pointed us in the right direction after testing a number of mattresses on offer. We finally settled on the perfect solution for us which has been incredibly easy to adapt to and so, so comfortable. Getting a much better night's sleep! Would highly recommend.
We found we received a product which is just as advertised, at a good comparable price with good attentive service.
The sales person was incredibly helpful - didnt wafflre or try to push mer into anything I couldnt afford and helped me find a bed - aftert a month of sleping in it- is the best bed Ive ever had - Delivery was fast and professional - every thing about my experience was A1 - I'll definitely be going back next time I need a bed!!
Great mattress at affordable prices!
Very helpful and insightful staff. Made our decision making easier.
The mattress itself is very good and just what we were looking for in our price range.
Great service and support
Thanks to Shane and the team for their great service and support. I made two trips to Snooze to buy my bed and got great service and loads of help both times
My recent purchase of a queen size ensemble was pleasant and easy! Just the way I like it. Customer service was great, delivery was prompt considering it was a few days before Xmas and my daughter loves her new bed! Thanks Snooze Fortitude Valley!!
Excellent customer service
This is the second time we have purchased from Snooze Fortitude Valley....we had excellent customer service with help with choosing the right beds, ordering and delivery to suit our requirements. Thank you once again to all your team members for all round excellent customer service.
Great products, warm and friendly service and lovely staff who served us. Didn't go in planning on buying a mattress but they made the experi nice such a pleasant one we left with the best
Great service, advise and prices They made selection of our 3 new mattresses and custom bed frames for our new home a breeze. Would highly recommend this business.
Located in a center with multiple bedding stores. Our plan was to visit all but the Snooze experience was first class and we were sold there. Excellent test bed and great price.
Exceptional customer service
We are very satisfied with our purchase & would definitely buy from the store again. Customer Service from sales & delivery teams was exceptional. Ellen particularly was very helpful.
Your team are brilliant
This is our 3rd purchase from the team at fortitude valley. Their service is fantastic, the staff listen to what you need and provide you with sound advice and recommend products to suit your requirements. We will keep coming back to them because of this, we appreciate a business that runs on integrity. Thank you for taking care of your customers.
All our conversations gave us all the info we needed to make the right purchase.
We were given sound advice regards our options.
We are very pleased with our purchase and also the efficiency of the order and delivery
Love the service and the product!
The delivery was so quick and very smooth! Great communication!! No hassle in timing or any issues! The mattress it’s self is super comfy and is just what I needed!
Shane at Snooze Newstead provided fabulous advice and service. The price of the bed was better than else where and the delivery was fast and efficient. Thank you for your service
The matress was good but the delivery was overdue for 2 weeks.
Happy about the matress but the store told us that it would be delivered within 2 weeks max. But in fact was delivered after 4 weeks!. They also told that with any purcahse, the points will be added towards our virgin velocity frequent flyer which it did not. Happy about product but not about the services Snooze offers.
The reviewer stated that an incentive was offered for this review
A whole new nights sleep!
Assistance at this store was great, we had a budget and a vague idea of what we wanted and they were able to guide us to something that fit our needs. Since we’ve slept on this mattress my and my partners sleep quality has improved tenfold!
Delivery was great they popped it right on the bed frame for us.
The sofa bed we purchased is perfect. It is elegant in design and beautifully constructed. It is very comfortable, easy to turn from sofa to bed and best of all it is 100%Australian made. The service and follow up from beginning to end was exceptional. Nothing was too much trouble. You can not fault the staff they are excellent. Many store owners could look to them for advice.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.