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Snooze QLD, Fortitude Valley

Snooze QLD, Fortitude Valley (page 2 of 4)

4.9 from 63 reviews

Reviews

(59)
(3)
(0)
(0)
(1)
  • Product Quality
    4.8 (29)
  • Return Claim MadeYes (1) · No (29)
  • Warranty Claim MadeYes (0) · No (30)
  • Product Appearance As advertised (81%) · Not as advertised (19%)
  • Customer Service
    5.0 (32)

Reviewer Photos & Videos

Gwen

GwenSouth East Queensland, QLD

Quality Products for an Excellent Price with Genuine Customer Service and Home Delivery

published

Thank you very much Nick and Shane. Our decision to buy our Tempur mattresses; Tempur adjustable massage bases & Tempur pillows & linen from your store is because of how well you guys treated us. We are so happy. No more sore backs and necks. Love our beds and how it massages us to sleep. Just spoiling ourselves. Best decision we have ever made ~ Gwen

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHomemaker Centre, 650 Wickham Street, Fortitude Valley
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1 comment
Snooze
SnoozeSnooze

That's great to hear, Gwen! We'll be sure to pass your feedback along to Nick, Shane and the Fortitude Valley team. Thanks, Snooze

ca11

ca11South East Queensland, QLD

  • 2 reviews

Practical bunk beds for the kids

published

The team at Snooze Fortitude Valley were friendly and informative. They helped us pick a bunk bed and mattresses that met our needs and our budget. We searched every other bedding store all weekend including specific ‘kids bedroom’ stores and the quality of the Snooze bed couldn’t be beaten. Delivery was quick and the guys who installed the bed were great!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
See all answers
1 comment
Snooze
SnoozeSnooze

Hi ca11, thanks for taking the time to leave your review here. We're glad to hear you received great service in-store at Fortitude Valley. Enjoy your new purchases. Regards, Snooze.

J and D

J and DSouth East Queensland, QLD

  • 2 reviews

Happy with product and service

published

Happy with in store service and over the phone dealings. Delivery was as arranged with delivery staff helpful and friendly. Happy also with quality of product. Would recommend to others.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley
See all answers
1 comment
Snooze
SnoozeSnooze

Thank you for sharing the details of your recent visit to Snooze Fortitude Valley, J and D. We're so pleased to hear that you had a wonderful experience and will be sure to pass your feedback along to the store. Regards, Snooze.

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Kathryn

KathrynSouth East Queensland, QLD

  • 3 reviews

Outstanding service

published

Purchased ultimately from Fortitude Valley store, I also commend Jindalee store and delivery staff for their outstanding service. Everyone I dealt with was personable and helpful, but also knowledgeable. Being able to "build" the new bed was ideal and I am thrilled with the end result.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFortitude Valley
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1 comment
Snooze
SnoozeSnooze

Hi Kathryn, thank you for sharing the details of your experience with both Fortitude Valley and Jindalee stores. We're so happy to hear that you have wonderful visits and will be sure to pass on your feedback. Regards, Snooze.

New mattress purchase

published

It was easy to navigate in the store as we received excellent friendly service and support. The mattress we purchased has been a vast improvement on our old one and we are sleeping a lot better. We are very happy with the quality. Our mattress was delivered in a timely and professional manner.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Bob and Trace, thanks for taking the time to leave your review here. We are glad to hear you received great service from the team at our Fortitude Valley store. We will be sure to pass this onto the team. Regards, Snooze.

Lisa

LisaSouth East Queensland, QLD

  • 2 reviews

Looks and feels great

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Service at this store was very good and the sales person spent time with us. We didn't feel pressured and were allowed to take as much time as we needed. The product was delivered way before the estimated delivery date. Delivery persons were respectful of our newly renovated home and did the installation well and took time to explain how to put together and take apart the bed. The product is of a high quality and very comfortable. I'm so glad we bought an Australian made product. Wouldn't hesitate to recommend. Thanks

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley
See all answers
1 comment
Snooze
SnoozeSnooze

Dear Lisa, thank you for taking the time to leave your review. We are really glad to hear you had a positive experience, and we will pass your feedback onto the team at the Fortitude Valley store. Regards, Snooze.

Katherine

KatherineSouth East Queensland, QLD

  • 2 reviews

Great customer service !

published

We recently purchased a bed frame from the fortitude valley store. The team was very friendly and went the extra mile to check details for us. I rang as I needed to change the delivery date and it was no problem at all for them ! Great service !

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Katherine, thanks for leaving your feedback. We will be sure to pass this on to the team at Fortitude Valley store. Regards, Snooze

Love my mattress ♡

published

Snooze Fortitude Valley were friendly, helpful and went out of their way to make sure I ended up with the right mattress. Thank you Snooze Fortitude Valley! I will definitely be recommending you to friends and family.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFortitude Valley
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1 comment
Snooze
SnoozeSnooze

Hi Sonja, thanks for leaving your review. We're glad you had such a positive experience and are loving your new mattress. We'll be sure to pass that feedback along to the team at Fortitude Valley store. Regards, Snooze

Awesome service

published

Delivery as promised, great service when buying our mattress, experienced people will give you the best advise to chose the right one within your preferences! Loved it and we'll be back next time.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude valley
See all answers
1 comment
Snooze
SnoozeSnooze

Thank you for your feedback, AJ. We're happy to hear that you had a great experience with our team in Fortitude Valley and will be sure to pass this along to the team there. We'll see you again soon! Regards, Snooze

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Really helpful

published

The team at snooze fortitude valley were really helpful in purchasing and finding my new mattress. Unfortunately, this wasn't the mattress for be, but luckily the kind folks at snooze were happy to swap for a different mattress model (just had to pay price difference and delivery), even though it was a couple of months after I had bought it. Really appreciate that service as I know a lot of stores wouldn't have done that

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
1 comment
Snooze
SnoozeSnooze

Great help and easy purchase

published

Bed turned up on time. The bed technicians assembled the bed very quickly and removed the old bed with ease. Great experience and would recommend friends and family to the Fortitude Valley store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude alley
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Justin, thanks for taking the time to leave a review. We will forward your thanks on to the team at Fortitude Valley. Regards, Snooze.

Damien

DamienSouth East Queensland, QLD

Beautiful bedroom suite and wonderful service!

published

We bought a whole bedroom suite including a locally made Tasmanian hardwood base, side tables, chest of draws and a Tempur mattress. Beautifully made and looks stunning. Wonderful service in store and even the delivery guys were great in putting the bed together and putting it in the right place.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley Homemaker Centre
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Damien, thanks for taking the time to leave a review. We'll be sure to pass your thanks on to the team. Regards, Snooze

Lianne

Lianne

  • 2 reviews
  • 1 like

We had a great experience from the sale lady Lola in the store to delivery and product. Overall easy

published

We had a great experience from the sale lady Lola in the store to delivery and product. Overall easy experience and would highly recommend and use again. Thanks snoOze

Shop LocationQLD, Fortitude Valley
1 comment
Snooze
SnoozeSnooze

Excellent service

published

Great experience from the start through to the delivery of my purchase.

Thanks for looking after me Shane appreciated your assistance.

Shop LocationQLD, Fortitude Valley
1 comment
Snooze
SnoozeSnooze

Hi Alan, thank you for leaving the details of your recent experience with Snooze Fortitude Valley. We're so pleased to hear that you had a wonderful visit in-store with Shane. We'll be sure to pass your feedback on. Regards, Snooze.

Really lovely team. Very happy with our mattress.

published

I had a great shopping experience at Snooze. All of the staff seemed really friendly and informative! We’re very happy with our mattress - it’s perfect.

Shop LocationQLD, Fortitude Valley
1 comment
Snooze
SnoozeSnooze

Hi Caitlin, thank you for taking the time to leave a review here. We're happy that you had a great shopping experience and are happy with your new mattress and will be passing on this feedback to the team in Fortitude Valley. Regards, Snooze

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Damion

DamionBrisbane

Snooze review

published

We’d been searching for a mattress for awhile and it can be quite confusing. Snooze have a computerised bed setup to help narrow down what mattress best suits you (aka Footlocker).
Though I did feel a bit silly laying there awhile while doing its thing, it was good for having a place to start from.
Lola (I think that’s her name) was terrific and whilst they aren’t the cheapest mattress they’re certainly not the most expensive. Their range is terrific bu Lola helped narrow it down.
We rang in next day and ordered over the phone. All really easy in the end.
Found it a really good experience.

Shop LocationQLD, Fortitude Valley
1 comment
Snooze
SnoozeSnooze

Patient and helpful staff

published

I would sometimes wake in morning with aches in my muscles. Shane was very helpful and patient in helping me choose a new bed and pillows. I was also able to go away to think about the choices before making a decision. Delivery was prompt and exactly when they said it would arrive. My new bed is very comfortable without being too soft so now I wake without any soreness anywhere

Shop LocationQLD, Fortitude Valley
1 comment
Snooze
SnoozeSnooze

Thanks for taking the time to leave a review Looi. We're pleased to hear you got some great support from Shane, and the delivery service went well. We will be sure to pass your feedback along to Shane and the Fortitude Valley team. Regards, Snooze.

Wonderful service!

published

Bed is beautiful and mattress was exactly what we were looking for. With Christmas right around the corner and a baby due any day they made sure to deliver within a few days!

Shop LocationQLD, Fortitude Valley
1 comment
Snooze
SnoozeSnooze

Hi Jac, this is great to hear! Thank you for sharing your experience with us. We are pleased to read your positive review and will certainly pass it onto the team at Fortitude Valley.

Regards,
Snooze.

Great service

published

Found what I wanted in a few minutes with the help of staff.

Organised delivery to suit my schedule and they arrived right on time.

Great service so close to Xmas.

Shop LocationQLD, Fortitude Valley
1 comment
Snooze
SnoozeSnooze

Hi Brendan, thanks for taking the time to share your experience with Snooze in Fortitude Valley. We will be delighted to pass it onto the team there. Enjoy!

Regards, Snooze.

Fantastic Service

published

We needed a new mattress & Nick in the Fortitude Valley store was very helpful & patient! We went back for another look before making our decision. We needed it the next day & Nick got on the phone to make it happen, it was delivered that very day. Very happy with his excellent service & our mattress.

Shop LocationQLD, Fortitude Valley
1 comment
Snooze
SnoozeSnooze
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