Reviewer Photos & Videos
Exceptional customer service
We are very satisfied with our purchase & would definitely buy from the store again. Customer Service from sales & delivery teams was exceptional. Ellen particularly was very helpful.
Your team are brilliant
This is our 3rd purchase from the team at fortitude valley. Their service is fantastic, the staff listen to what you need and provide you with sound advice and recommend products to suit your requirements. We will keep coming back to them because of this, we appreciate a business that runs on integrity. Thank you for taking care of your customers.
All our conversations gave us all the info we needed to make the right purchase.
We were given sound advice regards our options.
We are very pleased with our purchase and also the efficiency of the order and delivery
Love the service and the product!
The delivery was so quick and very smooth! Great communication!! No hassle in timing or any issues! The mattress it’s self is super comfy and is just what I needed!
Shane at Snooze Newstead provided fabulous advice and service. The price of the bed was better than else where and the delivery was fast and efficient. Thank you for your service
Excellent customer service
I ordered one bed, which the store person confirmed delivery in 2 weeks. However later they called and informed about 6 weeks delay, but provided loan bed base. Excellent service
The matress was good but the delivery was overdue for 2 weeks.
Happy about the matress but the store told us that it would be delivered within 2 weeks max. But in fact was delivered after 4 weeks!. They also told that with any purcahse, the points will be added towards our virgin velocity frequent flyer which it did not. Happy about product but not about the services Snooze offers.
The reviewer stated that an incentive was offered for this review
A whole new nights sleep!
Assistance at this store was great, we had a budget and a vague idea of what we wanted and they were able to guide us to something that fit our needs. Since we’ve slept on this mattress my and my partners sleep quality has improved tenfold!
Delivery was great they popped it right on the bed frame for us.
The sofa bed we purchased is perfect. It is elegant in design and beautifully constructed. It is very comfortable, easy to turn from sofa to bed and best of all it is 100%Australian made. The service and follow up from beginning to end was exceptional. Nothing was too much trouble. You can not fault the staff they are excellent. Many store owners could look to them for advice.
Great service, delivery, and product
Great product , service and delivery, friendly staff; I bought a mattress and a bed . Assembly and delivery was easy . I will certainly recommend to others and I’ll be back again.
Great purchase and very helpful staff, prompt delivery as well
Very happy with our purchase. Walked into store, kind of knew what we wanted. After a few minutes looking around, we were sure what we wanted. Helpful staff in store. Went back second time (next day) to purchase and organise delivery. Made very easy thanks to staff.
Delivery arrived when said. Hardworking young men carried all parcels upstairs. Assembling took a bit of time; however, staff in store advised us beforehand that it will take time and may be a bit difficult due to the gas lifting. So correct expectations were set. Great quality queen size Bravo gas lift bed base. Worth the investment. Also very comfortable shopping experience in store.
Service all the way
Purchasing mattresses, pillows & bed bases made easy! Fitting our needs to size, comfort & budget. Elected pick up but changed our minds. Not an issue delivered that day. Will shop there again.
Fantastic customer service
The team at Fortitude Valley were excellent. No hard pushy sales tactics, just professional advice delivered with honesty and a genuine desire to help us. The mattress was delivered on time and the whole process from walking into the shop through to delivery and follow up text was a great experience for my wife and I.
Great mattress and great service
Great service and great range, an easy transaction and quick delivery - would recommend to any one looking for new bedding. Kept me in the loop with delivery times and was able to change to suit work commitments
Great service and very helpful. Provided details to contact for old mattress pickup and that was convenient and worked well. I'd recommend this store and product that is good quality.
Hands down - BEST furniture experience!
Recently bought a bed from Snooze in Fortitude Valley. I wasn’t quite sure what I was looking for by way of mattress, but had searched a number of competitors for the right frame. Stopped by snooze and was immediately greeted with options fitting my budget and comfort needs and I’ve been extremely satisfied with my purchase.
Getting the full bed in one place with quick delivery made my shopping experience easy. I also appreciated the service teams willingness and ability to answer all of my questions and share more clarity re. the varying opti...ons. I generally shop equipped with multiple questions to ensure higher likelihood of being happy with large purchases at point of payment, and it makes a significant difference in experience when speaking with experienced and well informed service representatives. The team provided exact details re what I could expect for comfort, care, timing and delivery, and my product arrived exactly as described with fast installation included during the weeks other vendors’ shipments were being delayed. Thanks snooze
Incredibly impressed with the service.
Thanks to Shane for looking after me and finding a new bed base. He was professional, lovely and a pleasure to deal with it. Very happy with my base. The delivery men were also fantastic. Will definitely be back!
We recently bought a bed from snooze in Fortitude valley. The bed is beautiful and great quality. Shane helped us pick the bed and the colour and offered a such friendly and helpful service, I would definitely go back!
I love my brand new ensemble!!!
Fantastic service from the team at Fortitude Valley. They were knowledgeable and thorough in finding me the perfect mattress. The bed (ensemble) i chose is luxurious and I have had the best sleeps since it arrived. The price was also amazing and I’ve recommended Snooze to all my family and friends. Some of whom have recently purchased new mattresses too!
Great services & excellent product
The team in fortitude valley has answered all our questions and help us on measurement,etc. All our questions are answered before we decide to purchase the bed. The bed is locally made and of really good quality. Our son loves it!
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