Reviewer Photos & Videos
Patient and helpful staff
I would sometimes wake in morning with aches in my muscles. Shane was very helpful and patient in helping me choose a new bed and pillows. I was also able to go away to think about the choices before making a decision. Delivery was prompt and exactly when they said it would arrive. My new bed is very comfortable without being too soft so now I wake without any soreness anywhere
Bed is beautiful and mattress was exactly what we were looking for. With Christmas right around the corner and a baby due any day they made sure to deliver within a few days!
Found what I wanted in a few minutes with the help of staff.
Organised delivery to suit my schedule and they arrived right on time.
Great service so close to Xmas.
We needed a new mattress & Nick in the Fortitude Valley store was very helpful & patient! We went back for another look before making our decision. We needed it the next day & Nick got on the phone to make it happen, it was delivered that very day. Very happy with his excellent service & our mattress.
Faultless service from start to finish
Excellent service from store staff with good advice and great constant communication regarding delivery, which came earlier than expected. Very happy with new mattress and excellent delivery staff too. Would highly recommend and wouldn't hesitate to buy from Snooze Fortitude valley again.
Bed and Pillow
Excellent customer service and very happy with purchase. Returned to purchase pillow after initial experience. Will definitely return again. Thank you
Very easy and quick delivery.
Shane from the Fortitude Valley store was excellent. Friendly and easy to deal with. The ensemble was delivered within a week as promised.
Excellent product, excellent service
We purchased the furniture 2 months ago and Snooze were very helpful in holding delivery until renovations completed. Of particular note was delivery....the delivery was very professional and very careful. The furniture was assembled and moved into place quickly and with great care...which is rare!! Very happy with the furniture and the end to end experience with Snooze.
Solid service, great price
I recently purchased a mattress from the Valley store and the team was helpful and friendly. They gave me a great price and made delivery easy.
Quick delivery for child’s bed
We went into store on Sunday to order our son’s new bed. Knew want we wanted as it needed to match the other bed in room. Bed was delivered early Wednesday morning.
Best Service Ever
Being an expensive purchase, we had researched several bed/mattress makers for new beds over a 2-3 week period and received so much conflicting information it became very confusing. After a while, every mattress seemed the same. After lots of searching, we walked into Snooze store and was greeted by Nick who gave us the most honest rundown on what to look for in a bed. He was direct and in his approach (without being pushy) so we decided to buy our 2 new QS beds from him. The sheets, pillows and mattress protector are all great quality also. De...livery was on time as promised (approx 2 weeks) and the particular bedhead we ordered was also delivered with the shipment. (the bedhead was a special make and lead time was about 6 weeks but it came with both beds) so that was a good surprise. We are very happy with the product and service received. I thoroughly recommend Snooze store in Fortitude Valley, especially Nick, for helping us to make a good decision in our purchase. All staff in his store were very friendly and helpful so clearly they follow the lead from Nick who is the Manager. Thanks again.
Friendly, professional and efficient service. Went out of their way to accomodate us. Great price and high quality product. Thanks!
My fabulous new mattress story.
Bought in store and had a terrific experience, friendly, knowledgeable and very helpful staff without being pushy. Delivery within 48 hours which was impressive in comparison to other dealers. Best purchase ever made , can't live without and if you need a new mattress or bed do yourself z favour and see Lola and the team at Snooze dr the Valley Homemaker Centre.
We purchased a mattress and head board in store. Shane, who helped us, was very professional and helpful in the whole process. They were delivered as scheduled with no issues. Thanks for a great experience.
Attended the Fortitude Valley store and were served quickly and efficiently by very friendly and knowledgeable staff. Received our matress we before expected delivery. Nick and the team were all friendly and helpful, great to get quality service.
Awesome price, outstanding service.
Purchased in store in the Fortitude Valley outlet. Team were fantastic, order delivered faster than anticipated and delivered to schedule. Well done team Fortitude Valley. We will be back.
June 20th 2018 Update: 2nd bed purchase in as many months
Service was again superb, well done team, an absolute pleasure to purchase from you. We were in and out in 10 minutes, we knew what we wanted.
- QLD, Fortitude Valley
- Verified customer
Love our mattress and snooze experience
Super easy to deal with
Love our mattress and staff were really friendly and easy to deal with
Smooth follow up service
Pain free on time delivery as promised. In store service was good. All together a pain free hassle free purchase. Very happy
The team at fortitude valley store in Queensland were increasingly helpful and so friendly. Want to say a big thank you to them for making the experience of buying a bed so easy and a great experience.
Great customer service
Danny was great at explaining the different mattresses and dealing with my 1 and 3 year old boys distracting us! Will be going back next time we need another mattress.
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