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Snooze QLD, Fortitude Valley

Snooze QLD, Fortitude Valley

4.9 from 128 reviews · View Statistics
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Reviews

4.9
128 reviews
  • Product Quality
    4.9 (90)
  • Return Claim MadeYes (2) · No (91)
  • Warranty Claim MadeYes (0) · No (93)
  • Product Appearance As advertised (58) · Not as advertised (9)
  • Customer Service
    5.0 (94)
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Reviewer Photos & Videos

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Jo D
Jo DGreater Melbourne (Inner), VIC
  • 2 reviews

Sleeping Beauty

published

3 weeks now sleeping on my Madison, Times Square mattress, and I love it! The comparison to my old mattress is very obvious. It is the right mattress for me snd I wake up feeling rested and my body feels good. The customer service was very good, as was the delivery process. I would recommend exploring the Madison range, a quality product and I love supporting Australian businesses.

Product Quality
5/5
Customer Service
5/5
Hayden
HaydenSouth East Queensland, QLD

Great Service

published

Had such a great experience buying from snooze! Shane was awesome and really helpful! Bed was delivered and old mattress taken away

Product Quality
5/5
Customer Service
5/5

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0.0
(1,234)

Magnificent, Charming Helpful beyond expectations and Slack

published
Incentivised Review No
Susan K.
Susan K.Murray Region, NSW

Super staff knowledge and friendliness

published

The store staff super helpful & friendly, we advised what we had to spend and what we’d seen at other stores, they knew the product so well, purchased, delivery rang same day to confirm drop off day/time.. let us know as they were approaching.. put it down where we preferred ..spot on!!!

Product Quality
5/5
Customer Service
5/5
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Anthon G.
Anthon G.South East Queensland, QLD

Fantastic customer service!

published

Shane and the team were very good with communication and customer service. Really glad I chose to go with them!

Product Quality
5/5
Customer Service
5/5

Very happy.

published

Great mattress and great service with delivery. Old mattress and packaging taken away. Delivery staff polite friendly and helpful. Thanks.

Product Quality
5/5
Customer Service
5/5

Perfect mattress purchase

published

Great help by Nick and Shane to choose the right mattress and have it delivered at my convenient time. Thanks

Product Quality
5/5
Customer Service
5/5
Steve S
Steve SSouth East Queensland, QLD
  • 2 reviews

Staff were very attentive and helpful

published

Bought a Tempur King Bed, Lola the saleswoman was very helpful and informative, and then provided a very competitive price

Customer Service
5/5
Incentivised Review No

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0.0
(1,234)
Lee C.
Lee C.South East Queensland, QLD

Fantastic customer service

published

Fantastic customer service direct with the store. 2 day delivery. And the delivery drivers even assembled the bed!! You would never get service like that in Sydney! Jared from the store was so helpful. I would highly recommend this store.

Product Quality
5/5
Customer Service
5/5
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mandymoo67
mandymoo67South East Queensland, QLD
  • 3 reviews

Staff matter. Funny that.

published

Shop 1: Treated like idiots, we left after 10min. Shop 2: 20min and $1800 later - thanks Scott, you’re an absolute champ! Simple and honest service and delivery as promised. (To the shop down the hall: remember me? big mistake, huge. To AH Beard: sorry, we wanted your mattress but that other sales rep cost you a sale).

Product Quality
5/5
Customer Service
5/5
Snooze
SnoozeSnooze
Elliot Parker
Elliot Parker
  • 2 reviews

Amazing service, amazing price, very grateful

published

Everything is perfect and I would only shop there in the future. I am very grateful for the owner organising such quick delivery.

Product Quality
5/5
Customer Service
5/5
Snooze
SnoozeSnooze

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0.0
(1,234)
Jamie M.
Jamie M.
  • 4 reviews

Great mattress and customer service

published

Shane was outgoing, friendly and professional from the minute we arrived at the Fortitude Valley store. He made sure we were fully informed about the different mattress types, price range and availability, and gave us a great price. Our mattress arrived within a good time frame and is wonderfully comfortable! We are very happy, thanks so much Shane!

Product Quality
5/5
Customer Service
5/5
Snooze
SnoozeSnooze
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Quality products backed with great service

published

Purchased a bed and mattress. Staff were super helpful and knowledgeable about their products.
Manged to get the mattress at half price on a sale there we’re having.

Product Quality
5/5
Customer Service
5/5
Snooze
SnoozeSnooze
Jase
JaseSouth East Queensland, QLD
  • 2 reviews

Excellent customer service

published

Purchasing a new mattress and base has never been so enjoyable shopping at snooze fortitude valley. Scott is knowledgeable, polite and professional. Is a must to go to that store for your needs and the service

Incentivised Review No
Return Claim MadeNo
Snooze
SnoozeSnooze

Great service

published

I was really happy with the service and advice provided to me whilst looking for a new bed for my teenage son. Ellen was very informative and helpful in picking the best bed for our needs and budget.

Product Quality
4/5
Customer Service
5/5
Snooze
SnoozeSnooze
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Snooze QLD, Fortitude Valley

Details

Compare all 91 Snooze
CategoryOnline Shops, Physical Shops and Furniture Shops
Type of Furniture OfferedBedroom and Mattresses
Compare all 91 Snooze
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