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Reviews

(66)
(2)
(3)
(2)
(6)
  • Product Quality
    4.7 (46)
  • Return Claim MadeYes (1) · No (45)
  • Warranty Claim MadeYes (0) · No (46)
  • Product Appearance As advertised (58%) · Not as advertised (42%)
  • Customer Service
    4.6 (48)
AnLeal

AnLealMetropolitan Adelaide, SA

  • 5 reviews

Terrible after sales service

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationMarion Store
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Very Impressed

Very ImpressedMetropolitan Adelaide, SA

Great Service Great Price Great Product

published

The sales man named Yogi was exceptional the service was second to none the product range was vast and we found exactly what we wanted. The product quality is oitstanding. We had it delivered and installed in a matter of days.

Thankyou especially in these difficult times

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMarion
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1 comment
Snooze
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Deb

DebMetropolitan Adelaide, SA

Super friendly staff and great discounts!

published

Very friendly staff that provides me guidance and information to purchase the best mattress for my 3 year old. Very efficient topped with free delivery! Highly recommend Snooze and will be using them for future purposes

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion
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1 comment
Snooze
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Andrew Phelan

Andrew PhelanMetropolitan Adelaide, SA

Very happy customer

published

Very happy with the service received from the sales consultant and also the two men who delivered the bed were great also. Will definitely be going back to this particular store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMarion
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1 comment
Snooze
SnoozeSnooze
Ann

AnnMetropolitan Adelaide, SA

Great service from start to end!

published

I went into the store, was served quickly and by a friendly, knowledgeable staff member.
I was given options, and got a good deal.
Delivery was organised to suit me, the delivery men arrived when they said they would, were polite, friendly and efficient. They assembled the bed and removed all the rubbish.
This is the best service I've had for a while in regard to buying furniture. Well done Snooze team, and thank you.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarion SA
See all answers
1 comment
Snooze
SnoozeSnooze

Great deal, friendly customer service & efficient delivery

published

Very pleased with our two new ensembles with headboards that we purchased from Mile End. Mattresses included for free :-) Friendly customer service and ON TIME delivery. My only criticism would be maybe less plastic in the packaging? I know it's there to protect our lovely soft mattresses, but there was an awful lot of plastic wrapping that maybe could be reduced or replaced somehow.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMile End
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1 comment
Snooze
SnoozeSnooze
Helen K.

Helen K.Metropolitan Adelaide, SA

Snooze Marion Franchise

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarion Snooze
See all answers
2 comments
Snooze
SnoozeSnooze
Helen K.
Helen K.

Interesting not what my research tells me. I have done extensive research. It has been done to cut corners pure and simple. That is the only reason it is done.

Excellent customer service. The staff went above and beyond to make sure we were well educated on the products available

published

Excellent customer service. The staff went above and beyond to make sure we were well educated on the products available. Staff were knowledgeable and could answer all our questions which lead us to buy a frame and mattress that suited us and our budget!
Thanks Liane and Wayne

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNoarlunga
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1 comment
Snooze
SnoozeSnooze
Not happy

Not happyMetropolitan Adelaide, SA

  • 4 reviews

Omg worst customer service in 20 years !!!

published

No wonder this shop is closing down !!! We went on a Saturday afternoon afternoon to look for a single mattress for my little girl , we were greeted by two ladies who didn’t even get up , one grumpy lady called [name removed] finally got up after we enquired about single mattress !!! She said we only have 2 left in a stern voice , i then had to ask to be shown them !!! After her 2 second sales pitch she reluctantly said it was 40 % off !!! So I asked how much would that make the mattress and she said angrily “I don’t know “ !!! Wow what a way to be treated !!!! We won’t be coming back to snooze any time soon !!!! And it’s really no wonder they had to close the store down !!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Snooze
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Staff in store and on delivery were fantastic. Knowledgeable and very polite

published

Clean neat and very organised store. Staff were very helpful and friendly. I have let friends and family know how happy we were and would recommend this store as the best service I've had in a long time

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Marion, Adelaide, SA
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1 comment
Snooze
SnoozeSnooze
HENDO

HENDOMetropolitan Adelaide, SA

Excellent customer Service

published

My new bed and mattress arrived today. The two guys who delivered it were polite and efficient and I felt comfortable alloeing them into thw house. The customer service staff were also very professional. There was a bit of a delay with the store receiving the bed but once I went into the store to enquire anout this it was sorted out within 24 hours.
Very satisfied customer

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMarion SA
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1 comment
Snooze
SnoozeSnooze

Bed purchase

published

Georgia was awesome!! Answered all our questions and then left us to decide. Was very patient and nothing was too much trouble. Her excellent service was deciding factor for us to purchase from Snooze.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Marion SA
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1 comment
Snooze
SnoozeSnooze
Tim

TimMetropolitan Adelaide, SA

Great service, hassle free purchase.

published

The salesperson was extremely helpful. She didn't pressure us to make a choice and let us browse in our own time. Ended up with a great bed/mattress for a great price. Easily put together and very stylish!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMarion, SA
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1 comment
Snooze
SnoozeSnooze
Kerryn K

Kerryn K

  • 2 reviews

If you Snooze you win

published

After comparing many shops physically and online, found the level of service, knowledge, range and competitive pricing to be well above anywhere else (big call out to Jordie -exceptionally fabulous). Sales & delivery were seamless and they were an absolute pleasure to deal with. Shop around if you want but you could save yourself a lot of time by just going straight to the best. As an aside, bed is extremely comfortable thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarion
See all answers
1 comment
Snooze
SnoozeSnooze
Taitah

TaitahMetropolitan Adelaide, SA

  • 2 reviews

Satisfied Customer

published

Very helpful from my searching on-line, the follow up phone call, being cared for by Jodie the floor manager, not settling in our first focus and although paying more were given excellent discount and for ordering on Dec 31st! Jodie is a good saleswoman as well as manager. The bed arrived and the old mattress taken by two agreeable men who assembled the bed etc. It is SO COMFY

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMarion
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1 comment
Snooze
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Amazing service

published

Amazing service as soon as I walked in the door . Perfect communication with delivery . Delivery on time , old mattresses gone , great delivery staff too . Mattresses look good - havnt used them yet !!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarion - thanks Jordie .
See all answers
1 comment
Snooze
SnoozeSnooze
Simonne Oosthuizen

Simonne OosthuizenMetropolitan Adelaide, SA

Fantastic Experience!

published

Magen was extremely knowledgeable and a total pleasure to talk to. She has in fact; secured all of our future bed business with Snooze! The delivery guys were punctual, efficient, helpful and friendly! What a pleasure doing business with Snooze!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarion
See all answers
1 comment
Snooze
SnoozeSnooze
Theresa

TheresaMetropolitan Adelaide, SA

  • 2 reviews

Tony was great to deal with.

published

We recently purchased 2 beds from Tony at Snooze during this current Boxing Day sale period with all up savings of over $5000. They make your choice more accurate by using the sleep profiler technology where you and your partner can settle in and let the computer profile your preferred sleeping firmness.
Tony was a pleasure to deal with and made you feel like you had his complete attention and the next 10-15 years of comfort sleeping for you in his best interest. Thanks Snooze. Amazing quality, pricing and brilliant staff.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMile End.
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Theresa,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.
Thanks, Snooze

Excellent Service

published

A very big thank you to Snooze Marion for the excellent and very professional service we received from entering Snooze Marion right through to the delivery of the bed. Keep up the brilliant work. Thank you all once again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSnooze Marion
See all answers
1 comment
Snooze
SnoozeSnooze

Easy, fast process

published

Alex was great to deal with. Answered all our questions & made what we thought would be a long hard process - easy & fast. Delivery guys were also great & delivered when they said they would. Thank you.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze - Marion, SA
See all answers
1 comment
Snooze
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