- SA, Marion
- Verified customer
Terrible after sales service
Great sales team, friendly and helpful until you pay your items. In my case I paid in full and was not informed of their 24 hours refund policy at the moment.
To make long history short, the sales team provided the wrong delivery times, they even messed up the times on the invoice and not even for that took responsibility. We were told our bed will take between two to three weeks to be delivered the day of the sale, when we called to follow up they said it will take up to two months.
Unfortunately the conversation turned sour when I decided...to ask for the refund process, the person on the phone became challenging, rude and aggressive; when asked about their supervisor or manager they said they didn't have any numbers and I should look on their web page. This is not even about the money, I just want the delivery time frames given to me at the store. I would say that for the money you pay, do some extra research, look other stores and if this is the only one that have your particular style/needs then just give it a SNOOZE for a couple of weeks. maybe you will wake up with a better option.
Great Service Great Price Great Product
The sales man named Yogi was exceptional the service was second to none the product range was vast and we found exactly what we wanted. The product quality is oitstanding. We had it delivered and installed in a matter of days.
Thankyou especially in these difficult times
Super friendly staff and great discounts!
Very friendly staff that provides me guidance and information to purchase the best mattress for my 3 year old. Very efficient topped with free delivery! Highly recommend Snooze and will be using them for future purposes
Very happy customer
Very happy with the service received from the sales consultant and also the two men who delivered the bed were great also. Will definitely be going back to this particular store.
Great service from start to end!
I went into the store, was served quickly and by a friendly, knowledgeable staff member.
I was given options, and got a good deal.
Delivery was organised to suit me, the delivery men arrived when they said they would, were polite, friendly and efficient. They assembled the bed and removed all the rubbish.
This is the best service I've had for a while in regard to buying furniture. Well done Snooze team, and thank you.
Snooze Marion Franchise
Beware premium prices and definitely not premium service. Firstly, they don't provide at point of sale terms and conditions; Secondly; nor highlight that any changes are required to made within 24 hours. I rang a few of the Snooze shops and not one have flippable matresses even their $5000 or more mattresses are only rotatable. Snooze have chosen to cut corners and no longer give the buyer the option of paying a little more for a rotatable and flippable mattress which provides longevity. You are way better off doing research and getting ...it made locally at a company that will make a mattress that can be rotated and flipped, plus the mattress can be specifically made to cater for the needs of different sleepers, Snooze can't do this. The mattress we enquired about cost about $5000 and it is only rotatable. Essentially, Snooze have cut corners, but are still charging higher price for mattresses that are only rotatable. We are buying from Makin Mattresses as they can make a mattress to our exact specifications without costing much more and it will be rotatable and flippable. Stay away from these guys unless you want to pay premium prices for half a mattress.
Staff in store and on delivery were fantastic. Knowledgeable and very polite
Clean neat and very organised store. Staff were very helpful and friendly. I have let friends and family know how happy we were and would recommend this store as the best service I've had in a long time
Excellent customer Service
My new bed and mattress arrived today. The two guys who delivered it were polite and efficient and I felt comfortable alloeing them into thw house. The customer service staff were also very professional. There was a bit of a delay with the store receiving the bed but once I went into the store to enquire anout this it was sorted out within 24 hours.
Very satisfied customer
Georgia was awesome!! Answered all our questions and then left us to decide. Was very patient and nothing was too much trouble. Her excellent service was deciding factor for us to purchase from Snooze.
Great service, hassle free purchase.
The salesperson was extremely helpful. She didn't pressure us to make a choice and let us browse in our own time. Ended up with a great bed/mattress for a great price. Easily put together and very stylish!
If you Snooze you win
After comparing many shops physically and online, found the level of service, knowledge, range and competitive pricing to be well above anywhere else (big call out to Jordie -exceptionally fabulous). Sales & delivery were seamless and they were an absolute pleasure to deal with. Shop around if you want but you could save yourself a lot of time by just going straight to the best. As an aside, bed is extremely comfortable thank you
Very helpful from my searching on-line, the follow up phone call, being cared for by Jodie the floor manager, not settling in our first focus and although paying more were given excellent discount and for ordering on Dec 31st! Jodie is a good saleswoman as well as manager. The bed arrived and the old mattress taken by two agreeable men who assembled the bed etc. It is SO COMFY
Amazing service as soon as I walked in the door . Perfect communication with delivery . Delivery on time , old mattresses gone , great delivery staff too . Mattresses look good - havnt used them yet !!
Magen was extremely knowledgeable and a total pleasure to talk to. She has in fact; secured all of our future bed business with Snooze! The delivery guys were punctual, efficient, helpful and friendly! What a pleasure doing business with Snooze!
A very big thank you to Snooze Marion for the excellent and very professional service we received from entering Snooze Marion right through to the delivery of the bed. Keep up the brilliant work. Thank you all once again.
Easy, fast process
Alex was great to deal with. Answered all our questions & made what we thought would be a long hard process - easy & fast. Delivery guys were also great & delivered when they said they would. Thank you.
The reviewer stated that an incentive was offered for this review
Jordie from Marion was amazing! She let me in with 2 minutes till closing, did not rush me and was extremely helpful even though she had been there from the time they opened. My order was delivered the very next day by their friendly delivery team. I would highly recommend Snooze Marion!
Don't waste your time here if you expect service
Extremely poor service and don't expect any service after the sale. .
Ordered numerous items from the marion store and was given a delivery time frame of 4 week's by the sales assistant .
This was no where near accurate and took nearly 10 weeks for it to arrive.
Store manager didn't even want to deal with the issue and palmed the problem off to one of the workers .
Spoke with snooze customer care who were slightly more helpful. They emailed the owner who was away untill october and asked them to contact myself . Now we're in November and I'...
Just purchased two beds and mattresses from the Marion store. The lady I dealt with Alex was amazing no matter what I threw at her nothing was a problem she was helpful informative and caring of my needs. I had a bit to do with the other ladies also
And all of them conducted themselves professionally and were bright cheery and helpful every time I walked into the store.
I started looking at another store in noarlunga Im glad I shifted although nice the service was much more superior at marion
Amazing bed. I love it!
I ordered a bed at the Marion Snooze store. The staff were very helpful and went above and beyond to get the product I wanted. I highly recommend them! Thankyou.
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