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Snooze VIC
3.5 from 186 reviews · View Statistics

Reviews

3.5

186 reviews
5
(109)
4
(1)
3
(4)
2
(10)
1
(62)
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New mattress will have good rest now

published

It was very easy to find what I was looking for in a new mattress
The staff was very helpful
I am satisfied with the one I chose
The mattress was delivered same day and put on my bed for me

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationShepparton
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1 comment
Snooze
SnoozeSnooze

The reviewer stated that an incentive was offered for this review

Great Service

published

Thank you to Chetan and staff at Shepparton Snooze.
Great service and attention to detail in selecting the right mattress. Highly recommended for professional advice and attention to all bedding needs.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Snooze
SnoozeSnooze

Another Perfect Mattress

published

We purchased a mattress from Snooze a few years ago that has been an absolute dream to sleep on, so when it was time to upgrade the caravan mattress we headed back to Snooze.

We were able to have this beauty made to a custom size and it's just as comfortable as our other one.

Thanks to Chetan & the Snooze Shepparton team for the great service as always.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationShepparton
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1 comment
Snooze
SnoozeSnooze
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guy

guy

  • 2 reviews

amazing, incredible, and the best service ever

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSnooze Traralgon
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1 comment
Snooze
SnoozeSnooze
Sunny

SunnyGreater Melbourne (Inner), VIC

Very disappointing, bad service, deceiving!!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNunawading
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1 comment
Snooze
SnoozeSnooze

The reviewer stated that an incentive was offered for this review

Emily

EmilyGreater Melbourne (Outer), VIC

  • 35 reviews
  • 33 likes

Fantastic service

published

I'm extremely impressed with Snooze's service. I ordered a double bed + mattress + mattress protector 6 weeks ago to replace my single bed and old sagging mattress, which were all delivered this morning. Estimated delivery was 8-10am and they arrived right on 8, and assembled the bed so quickly!
If I'd done it I probably would have taken hours but they were whizz's. I'm also impressed by them getting the mattress in because our house has very narrow corners and it was a tight squeeze - I kind of wish I'd seen them do it! Thank you Lorraine for helping me pick a bed and mattress and thank you to Snooze for your excellent service delivering and assembling my new bed. I really appreciate it, especially during this pandemic.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Chirnside Park
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1 comment
Snooze
SnoozeSnooze

First Rate

published

Salesperson (Jacqueline) was exceptional and gave us detailed information on everything we looked at. Settled on a Tempur mattress and motorised bed which has been a godsend, most comfortable bed ever. The staff really know their stuff here. Can't say the same for their competitors in the vicinity.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNunawading
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1 comment
Snooze
SnoozeSnooze

Great Customer Service

published

I was helped by Phil at Ferntree Gully. Phil was so informative, he gave me time to think and wasn’t pushy at all.
He was professional and polite and I was very happy to find perfect mattress for me because I was listened to and financial restraints respected !

Thankyou Phil very happy with my purchase !
I highly recommend Snooze Ferntree Gully and Phil :)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFerntree Gully Victoria
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1 comment
Snooze
SnoozeSnooze
New_townhouse

New_townhouseGreater Melbourne (Inner), VIC

  • 2 reviews
  • 4 likes

GO ELSEWHERE

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationChadstone
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Jules and Stuart

Jules and StuartCentral Highlands and Goldfields, VIC

Outstanding service by Emma

published

Emma the store manager at Snooze, Howitt St, Wendouree is the best, within 15 mins of walking into Snooze, Emma found us the perfect bed. We had been looking around for the past 2 weeks and were overwhelmed with all the information we collected. Emma asked all the right questions and within a few minutes found us the perfect bed and well under our allocated budget. We were so impressed with her knowledge, high level of customer service, efficiency and willingness to go out of her way to make our experience seamless. Thank you Emma, you're a star. Julie & Stuart

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWendouree (Ballarat) VICTORIA
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1 comment
Snooze
SnoozeSnooze
Tom

Tom

  • 2 reviews

Appalling service.

published

I chose a mattress at SNOOZE Bendigo. Paid $499 and was told mattress had to be ordered and 2 weeks to delivery. 2 weeks later I was told delivery would be next day. On the day I was called and told, "Sorry, we accidentally sold your mattress", another two weeks to wait. Cancelled the order and asked for refund.
Sorry SNOOZE, Victoria is awash in mattress shops only too willing to please.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBendigo Vic
See all answers
2 comments
Snooze
SnoozeSnooze
Tom
Tom

Thank you, email ( subject. Re your order number 42349, Tom Robb.) sent to enquiries@snooze.com.au in response.

Kat

KatGreater Melbourne (Outer), VIC

  • 2 reviews

Exceptional Service- Dandenong

published

Mike at Snooze in Dandenong is absolutely amazing. Came in with my partner and 3 kids just over a week ago and cannot begin to tell you how easy he made the process of buying a new bed. His level of experience is exceptional and really deserves all the praise he can get. Thanks a bunch Mike!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong, VIC
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1 comment
Snooze
SnoozeSnooze
reginaldm11111

reginaldm11111Greater Melbourne (Outer), VIC

  • 2 reviews

Disguised, What Warrenty?

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationFrankston,vic
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1 comment
Snooze
SnoozeSnooze
Kanimbla

KanimblaGreater Melbourne (Inner), VIC

  • 6 reviews
  • 3 likes

Very bad service and bad attitudes

published

I purchased a bed first time was manufactured faulty and knows again the bed the wood broken I try to Call the store he was rudely on phone plus we can’t talk to the owner until the next day I don’t advise anyone to purchase from the high points store

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationTaylors lakes
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1 comment
Snooze
SnoozeSnooze
Lucas C.

Lucas C.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Amazing customer service, made to feel welcome as soon as I walked in!!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTaylor’s Lakes
See all answers
1 comment
Snooze
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Sharon

SharonGreater Melbourne (Outer), VIC

GREAT SERVICE

published

My husband and I entered the FG Store and was greeted by Sandy. Her product knowledge and assistance was greatly appreciated as we really had no idea what we wanted or needed.
Follow through for collection was as it was advised it would be.
Definitely recommend Sandy and the Snooze at Fountain Gate.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFountain Gate
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1 comment
Snooze
SnoozeSnooze
Anthony

AnthonyGreater Melbourne (Outer), VIC

Great service and open to comparative prices

published

We were looking for a particular tall boy and they were very helpful in finding exactly what we were wanting and we loved it!
Very friendly service...felt like a family business in the way they genuinely converse with us.
Will definitely go back for future options we need

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFountain gate Victoria
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1 comment
Snooze
SnoozeSnooze
Leanne S.

Leanne S.Greater Melbourne (Metropolitan), VIC

queen mattress purchase excellent service

published

Benni who works in store was so helpful, no nonsense ,didn't try and be pushy fantastic customer service. Would highly recommend going to see Benni if youre after a bed

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Snooze
SnoozeSnooze
Reza

RezaGreater Melbourne (Inner), VIC

Awful experience with Taylors Lakes store

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Snooze
SnoozeSnooze
Harvey

HarveyGreater Melbourne (Metropolitan), VIC

How Good is this!

published

Purchased a whole house of beds from Armadale store, this was the best decision ever. Great service and knowledge of products. They even delivered personally my bedding along with a bottle of red!
I highly recommend this store and the team. Many thanks to Blake, Oscar and ROSS and of course Russel who did all the heavy work!
Need a bed goto Snooze in Armadale you won’t be disappointed

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationArmadale
See all answers
1 comment
Snooze
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Questions & Answers

Katrina Anderson

Katrina Andersonasked

VIC, South Wharf

Can you cancel and get your deposit back

2 answers
Theresa
Theresa

Hi Katrina. Sorry I don't know the answer to that question. You will have to ask them.

Snooze
SnoozeSnooze

Dear Katrina,

Thank you for contacting Snooze. Please contact the team at the store where you placed your order or email us at enquiries@snooze.com.au with your contact and store details. Please know that store are not required to provide a refund when there has simply been a change of mind.

Regards,
Snooze

Get an answer from our members and Snooze representatives

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