Reviewer Photos & Videos
New mattress will have good rest now
It was very easy to find what I was looking for in a new mattress
The staff was very helpful
I am satisfied with the one I chose
The mattress was delivered same day and put on my bed for me
The reviewer stated that an incentive was offered for this review
Thank you to Chetan and staff at Shepparton Snooze.
Great service and attention to detail in selecting the right mattress. Highly recommended for professional advice and attention to all bedding needs.
Another Perfect Mattress
We purchased a mattress from Snooze a few years ago that has been an absolute dream to sleep on, so when it was time to upgrade the caravan mattress we headed back to Snooze.
We were able to have this beauty made to a custom size and it's just as comfortable as our other one.
Thanks to Chetan & the Snooze Shepparton team for the great service as always.
amazing, incredible, and the best service ever
Last Friday my husband and I went to several bedding places to find a bed frame, not much advice until we walked into Snooze Traralgon, OMG what service and information was given to us. We had no idea about the info that Kylie was talking about, but she spent about 1 1/2 hours explaining and showing us all the different bed frames and how our bed would fit into a frame for the bed that we had. Kylie was so patient with us both and measured about eight bed frames from top to bottom front to back and even the draws in the frame for us. We walked ...away amazed at how amazing she was, we went back on the Wednesday and asked some more questions,again she was amazing after about 1/2 hr we left , but returned about 30mins later to ask more questions this time the manager helped every way she could as well. I would recommend any body to go straight to Snooze Traralgon it was a pleasure to deal with them. Thank you for all your help
Very disappointing, bad service, deceiving!!
Selected Snooze Nunawading with an expectation of a good customer service and good product and decided to purchase the mattress which cost $5500 and put a deposit on the same day without visiting any other mattress stores. Upon visit the sale person was ok and gave me a deal to convince me to put the deposit and to seal the deal. Unfortunately, we were facing many issues with the builder, couldn't move in as we expected and have to delay the delivery for the mattress. We informed Snooze to store the mattress for us and we will contact them for ...the delivery once the house ready. After dealing with stressful situation with builder and ready to move in, we were excited to get our new mattress so we rang the store and arrange for pick up but we found out they have sold our mattress and to re-order again it will take 6 weeks plus we have to pay extra $500. We expected the fact that they sold our mattress that we have put the deposit and have to wait for 6 weeks to order a new one but we were not happy to pay extra as it was the price I was agree to purchase. It said they could not do anything but offer a cheaper mattress that I never ever try or pay extra for the mattress that I want as they won't refund the deposit that I paid. I have no choice since they not welling to help and said this is the best price they can offer so I end up paid $500 extra. I just received the mattress last Wednesday and today, I saw the snooze promotion advertisement of 50% plus extra 10% and it just broke my heart because the same mattress is now selling for $5,300 while I paid $6000 last week. Upon deliver, staff was unprofessional and lazy to put the mattress on the bed and just left it on the side. I am 3 months pregnant living with husband therefore my husband have to lift the heavy king mattress by himself. I lost trust in Snooze Nunawading and strongly not recommend to purchase mattress there. If you want snooze mattress please visit other branches.
The reviewer stated that an incentive was offered for this review
- VIC, Chirnside Park
- Verified customer
I'm extremely impressed with Snooze's service. I ordered a double bed + mattress + mattress protector 6 weeks ago to replace my single bed and old sagging mattress, which were all delivered this morning. Estimated delivery was 8-10am and they arrived right on 8, and assembled the bed so quickly!
If I'd done it I probably would have taken hours but they were whizz's. I'm also impressed by them getting the mattress in because our house has very narrow corners and it was a tight squeeze - I kind of wish I'd seen them do it! Thank you Lorraine for helping me pick a bed and mattress and thank you to Snooze for your excellent service delivering and assembling my new bed. I really appreciate it, especially during this pandemic.
Salesperson (Jacqueline) was exceptional and gave us detailed information on everything we looked at. Settled on a Tempur mattress and motorised bed which has been a godsend, most comfortable bed ever. The staff really know their stuff here. Can't say the same for their competitors in the vicinity.
Great Customer Service
I was helped by Phil at Ferntree Gully. Phil was so informative, he gave me time to think and wasn’t pushy at all.
He was professional and polite and I was very happy to find perfect mattress for me because I was listened to and financial restraints respected !
Thankyou Phil very happy with my purchase !
I highly recommend Snooze Ferntree Gully and Phil :)
I purchased a mattress, clearly explained what I was after and why... and got a mattress that gave me severe back pain. I went back after the first night and was told it needed a few weeks. I went back twice stating the mattress was very firm (meant to be a medium) and was told it was my fault... it seems the store persons were all showing people the same mattress instead of actually LISTENING to individual needs.
I asked about a trial period and was told- no need they always get it right using their computer selection process. Save your money..., sanity and sleep- go elsewhere. And Snooze will not refund me, for what must be a defunct mattress (don’t have the issue when I stay other places!)... apparently it’s my personal preference that has resulted in 6 months of back pain. How about their listening and attention skills.. Now I have to spend $1800 more... just go elsewhere.
Outstanding service by Emma
Emma the store manager at Snooze, Howitt St, Wendouree is the best, within 15 mins of walking into Snooze, Emma found us the perfect bed. We had been looking around for the past 2 weeks and were overwhelmed with all the information we collected. Emma asked all the right questions and within a few minutes found us the perfect bed and well under our allocated budget. We were so impressed with her knowledge, high level of customer service, efficiency and willingness to go out of her way to make our experience seamless. Thank you Emma, you're a star. Julie & Stuart
- VIC, Bendigo
- Verified customer
I chose a mattress at SNOOZE Bendigo. Paid $499 and was told mattress had to be ordered and 2 weeks to delivery. 2 weeks later I was told delivery would be next day. On the day I was called and told, "Sorry, we accidentally sold your mattress", another two weeks to wait. Cancelled the order and asked for refund.
Sorry SNOOZE, Victoria is awash in mattress shops only too willing to please.
Exceptional Service- Dandenong
Mike at Snooze in Dandenong is absolutely amazing. Came in with my partner and 3 kids just over a week ago and cannot begin to tell you how easy he made the process of buying a new bed. His level of experience is exceptional and really deserves all the praise he can get. Thanks a bunch Mike!
Disguised, What Warrenty?
Purchased king bed at Snooze Frankston 4 years ago. The sales person advised me that bed was covered by unmitigated warranty,” even if a person weighed 150 kg,we guarantee no sag” we were told.I am 87kg and after 4 years I cannot sleep on bed any longer.It sags at my hips by 120mm.
After making initial warrenty claim, it has taken 4 weeks to find out nothing has been actioned. So today I was given a lesson on to void a warranty by the manager.
Slats must be flat ,not curved(never mentioned when I purchased bed,even though I asked), and as for b...
Very bad service and bad attitudes
I purchased a bed first time was manufactured faulty and knows again the bed the wood broken I try to Call the store he was rudely on phone plus we can’t talk to the owner until the next day I don’t advise anyone to purchase from the high points store
Amazing customer service, made to feel welcome as soon as I walked in!!
Had a great experience from Julie, Kathleen and Benny. I went into the store and was after a gas lift bed option with storage and wanted an Aussie timber frame.
I was first approached by Julie when I arrived and she was extremely helpful showing me around the store and other options that weren’t on the floor, which I ended up purchasing in the end! The pieces were custom made here in Melbourne and they are stunning!!
Kathleen took the time to help me find the perfect mattress for my sleeping style and it’s been incredible.
Benny also share...d his experience and knowledge as I navigated through the store. I could have bought a bed & mattress anywhere, but because of the service I was shown and the genuine time I was given, made my decision so much easier. I feel I received great value for money, for high quality items. Have told most people in my network about my experience and even took my family back to see if they could find what they needed. Just received my order and the after sales service is still just as I first encountered; second to none. Would 100% go back to this store.
My husband and I entered the FG Store and was greeted by Sandy. Her product knowledge and assistance was greatly appreciated as we really had no idea what we wanted or needed.
Follow through for collection was as it was advised it would be.
Definitely recommend Sandy and the Snooze at Fountain Gate.
Great service and open to comparative prices
We were looking for a particular tall boy and they were very helpful in finding exactly what we were wanting and we loved it!
Very friendly service...felt like a family business in the way they genuinely converse with us.
Will definitely go back for future options we need
queen mattress purchase excellent service
Benni who works in store was so helpful, no nonsense ,didn't try and be pushy fantastic customer service. Would highly recommend going to see Benni if youre after a bed
Awful experience with Taylors Lakes store
Awful experience at Taylors lakes store. Very rude and unprofessional. Poor customer service and service delivery is so bad. Waited for my bed for a long time, then had a call from them saying we have received your bed, but the matteress is damaged, so need to send it back and we will get you another one soon, a week after they called me to say the delivery is on Saturday, so I had to organise someone to satay at home for the delivery as I work on Saturdays, then had another phone call from them saying the truck driver had an accident and he is...in hospital, then the day after they said another driver will deliver it on Sunday, after all I have received it, but the base is damaged. I went to the store straight away, I was told we will change it for you , but don't know when and I had to wait 17 minutes to be seen by the girl as she was serving another customer. even the customer in front of me told them they are so rude ! I don't recommend snooze at all and I will never go back there ever again.
How Good is this!
Purchased a whole house of beds from Armadale store, this was the best decision ever. Great service and knowledge of products. They even delivered personally my bedding along with a bottle of red!
I highly recommend this store and the team. Many thanks to Blake, Oscar and ROSS and of course Russel who did all the heavy work!
Need a bed goto Snooze in Armadale you won’t be disappointed
Questions & Answers
Can you cancel and get your deposit back
Thank you for contacting Snooze. Please contact the team at the store where you placed your order or email us at email@example.com with your contact and store details. Please know that store are not required to provide a refund when there has simply been a change of mind.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.