Poor Service, Rude Staff.
Poor Service, Rude Staff.
We purchased a new mattress from Snooze in Howitt Street Wendouree, which has been a very good mattress.
The staff member had promised us a delivery date, we weren't notified when it arrived, we were then told we would have to pick it up from the warehouse (a crappy tin shed in an industrial complex) and despite being there, we were told that we wouldn't be able to get it as it was the staff members day off, and would have to wait until after the weekend.
I refused, and asked for a refund, was then told to be at said w...
Outstanding customer service
Emma K at Snooze Ballarat went out of her way to assist me with a mattress I had purchased that was not suited to me. She worked so hard to help me find a resolution which was a new bed.
I’ve honestly never experienced such good customer service. Nothing was a trouble to her and she welcomed me to the store every time I went to the store and I can tell you I was a frequent visitor until I selected my new bed. Thank you Emma and we will certainly be back to purchase further beds and tell our friends to buy from you as well.
Poor service and poor product
Purchased a pillow top mattress from snooze based on their bed matching system. Have not had a decent sleep since buying it due to overheating & it is too soft with no lower back support. After seeking advice from Snooze I spent an additional $200 at snooze on a heat reducing mattress protector but it didn't help. Returned to snooze for assistance and they told me my body would adjust to the heat factor. They also told me my back would adjust after 6 weeks. I am not able to use the mattress as it is simply not suitable. I have since emailed Snooze but have not had a response. Very poor service and very poor product. It seems that the overheating issue is not uncommon yet Snooze gave no information about this.
Purchased a mattress worth $3500 and put $200 deposit on it. Rang a few weeks later and said we couldn't afford it. They persuaded me to put it on layby. They rang me to see what was happening with payments. I told them my husband has just lost his job and we we cant go ahead with it. I have asked for my deposit back. The owner said I am not getting my deposit back. I will never shop at this store ever again. So everyone in Ballarat stay clear of this shop. Shop elsewere. Captain Snooze Ballarat you are a rip off.
We have been ripped off
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