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Snooze VIC, Bendigo

Snooze VIC, Bendigo

4.2 from 5 reviews

Reviews

4.2

5 reviews
5
(4)
4
(0)
3
(0)
2
(0)
1
(1)
  • Product Quality
    5.0 (2)
  • Return Claim MadeYes (0) · No (2)
  • Warranty Claim MadeYes (0) · No (2)
  • Product Appearance As advertised (100%) · Not as advertised (0%)
  • Customer Service
    3.0 (2)
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Tom

Tom

  • 2 reviews

Appalling service.

published

I chose a mattress at SNOOZE Bendigo. Paid $499 and was told mattress had to be ordered and 2 weeks to delivery. 2 weeks later I was told delivery would be next day. On the day I was called and told, "Sorry, we accidentally sold your mattress", another two weeks to wait. Cancelled the order and asked for refund.
Sorry SNOOZE, Victoria is awash in mattress shops only too willing to please.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBendigo Vic
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2 comments
Snooze
SnoozeSnooze
Tom
Tom

Thank you, email ( subject. Re your order number 42349, Tom Robb.) sent to enquiries@snooze.com.au in response.

Great customer service

published

Had great help and assistance the moment I walked in.
I was given a great sale price on the product I admired.
Thank you so much Angela for your amazing customer service.
Love your work!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBendigo
See all answers
1 comment
Snooze
SnoozeSnooze
Penny H

Penny HGreater Melbourne (Inner), VIC

  • 5 reviews

Exceptional Customer Service

published

Highly recommend Lorraine at Snooze in Bendigo. She was so helpful, knowledgeable and really made time to help us make the right purchase to suit our needs.

Shop LocationVIC, Bendigo
2 comments
Snooze
SnoozeSnooze

Hi Penny, thank you so much for your kind words! We'll make sure to pass them on to Lorraine and the whole Bendigo team!

Penny H
Penny H

Please do! I am letting everyone I know too, outstanding service, thank you.

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Peter Wallis Condah

Peter Wallis Condah

  • 2 reviews
  • 1 like

Outstanding

published

Angela from the Bendigo store was outstanding and so helpful during the purchase of my new bed. So much so that I doubled my order and phoned the manager to express my delight with her patience, product knowledge and politeness. Angela, you're an asset to Snooze and the people of Bendigo. Thank you.

Shop LocationVIC, Bendigo
1 comment
Snooze
SnoozeSnooze
JamieA

JamieAGoulburn Valley, VIC

  • 3 reviews
  • 2 likes

Great experience

published

Just bought a myside mattress from Bendigo. Luke was very helpful and courteous. As a gay couple buying an intimate purchase can be daughting experience filled with doubts that you might be treat differently, Luke made the experience easy! Great store!

Shop LocationVIC, Bendigo
1 comment
Snooze
SnoozeSnooze
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