The owner of this shops is RUDE !!Did not expect this at all from snooze.
The owner of this shops is RUDE we did not expecting this a sales lady show us around there bed and we have two that we like but my daughter wanted to use bathroom so we bring her to bathroom and went back to ask what model or made it is the one we like and the owner RUDeLy said Im not going to give u model number to compare ?? With other store we are cheapest ?? We are all in shock and leave the store . Did not expect this at all from snooze.
- Verified customer
Unreliable delivery - poor post sale service
Purchased mattress and base from Chadstone 9 Jan. [name removed] was super and said item would be available 2 weeks at most. If there were any problems was promised to be informed. Then silence. I called Mon 19th and was told supplier would deliver to store on Thursday 24th then to my home Sat 26. [name removed] promised to keep me informed if there was any change. Again silence. I called store 4pm Thurs 24th to be told that supplier still not delivered to them and earliest ETA would be Tues 29 so not before Sat 2nd Feb to my home. Was told th...at they had continual problems with this supplier - that I was one of 10 customers let down today and that this supplier has a reputation of being unreliable. Tues 29 again up to me to chase them despite having received communication from Head Office in response to myproductreview.com post that the franchiser had been alerted to my issue. No surprise news still haven’t received item from supplier. [name removed] promised to follow up by tomorrow. Thanks Snooze Chadstone for not being so upfront at time of purchase. Why make assurances or sales when you can’t deliver . You need to fix your own problems with supply and I expect for you arrange direct delivery to home from your supplier at your expense.
Don't purchase a mattress there
Purchased a Madison mattress worth over $4000 and have had severe back issues ever since. I have now found out that it is definitely the mattress causing it. Snooze are unable to do anything about this and i have spoken to them. Do not buy a mattress here. Shop somewhere that has a money back or trial option!
- Verified customer
Most comfortable mattress ever!!
Staff were extremely helpful in helping us select the perfect mattress for us! They also offered a loan base whilst ours was being made! Over all very happy with our purchase
Review collected in partnership with Snooze
Bad customer service!!
I bought the king single bed frame and a mattress for my daughter in Feb, at the time of the purchase the sales lady told us the mattress will be delivered in 1 week and the bed frame will be in 2 weeks time. (we told them we need the goods urgently). Unluckily she only wrote "ASAP delivery" in the invoice without clear dates as she has promised.
After 2 weeks we hadn't been contacted by anyone from Snooze so we went to the store, surprisingly we found they were on sales (20% off). We were shocked and argued with the shop manager that we wan...ted a return. She told us returns would cost us a admission fees of 20% of full price. -- I believe she told a lie as I have called the consumer affair and was told 20% is very unusual! We wouldn't argue that they breached the contract as there's no Specific dates of delivery promised in the invoice, and the attitude of the store manager was terrible! Other staff in the shop are also arrogant and rude as we tried to let them put the expecting delivery dates. They even told us they wouldn't guarantee they will get the goods in 1 month. After 6 weeks finally we got the bed, which seems fine and hope there won't be anything wrong with the mattress -- we just don't want to walk in the shop and talk to the people there again! The delivery guys are kind of nice and efficient Terrible customer service, dishonest
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