We bought a bed and they said: "You will receive the next day or if we won't have it on stock, you will receive on 6th of January and you should wait for our call ". I didn't receive any call so I call them and they said: 'Because the supplier was on holiday you will receive your bed on 8th of January" then I call them today (14/01/2020) and they said "The mattress didn't reach yet so you will receive tomorrow". This is not a good services, with fake promises. They didn't even bother to call me and say to me that they got a delay with the order.
Very happy with my product and customer service at Dandenong snooze .. Neal was very professional and very helpful.. I would go back for sure.. and I would recommend snooze Dandenong to my friends and family..
Amazing mattress and great service in store!
We bought our Son his first single bed mattress this Saturday in Snooze Dandenong.
We got an amazing service from Johanna that allowed us check them, explained and recommended us the perfect mattress for our little one.
He is so happy in his new bed and we got the best quality with the best price!
Ettie Almarin - Matheson
Customer service surprise
At the Dandenong store we received assistance from Johanna who was not pushy just informative and helped us to get a good deal with the manager. The warehouse phoned to confirm delivery and the drivers phoned in the morning prior to delivery as well. They took care carrying the items upstairs and placing it in logical spots in the bedroom. We were impressed with both the store and the delivery process.
Picking the right Retail oulet to make a purchase on a mattress
If you on a site like product review, means you are looking for some reassurance before you make a purchase on a new Mattress. I hope this information is useful to you.
Remember lying on a mattress in a store for a few minutes does not simulate sleeping for around 6 to 7hrs at night or day.
From our experience it’s when you get the mattress home, is when things could start to change.
It’s a fact all mattresses will lose their support at some stage as the years go on.
Word of advice find a retailer that wi...
- Verified customer
Excellent and efficient
Went to snooze in Dandenong. First met navneet. Such a lovely person . Very helpful and kind. A week later I went back to make my purchase and I was looked after by Vanessa. Both polite and incredibly helpful. Got a great price and quick delivery.
Snooze dandenong [name removed] was fantastic
On entering the snooze dandenong store I was greeted by [name removed]. My husband and I were going to spend a lot of money on a bed so the service was going to be important to us both. We changed our minds a couple of times and she remained patient and helpful. [name removed] spent time with us explaining everything along the way and was able to find the right bed and Manchester to suit our needs. I would highly recommend visiting the store, the staff there are fantastic.
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