Manu was such a lovely salesman. Friendly, knowledgeable and personable.
Warehouse staff on the phone were lovely and the delivery men so friendly!!
- VIC, Geelong
- Verified customer
Brought over the Net!
I can't believe I brought a bed online! It was so easy, backed by a well known reliable company I am beyond happy. They contacted me for colour selection and the dove grey was available and delivered in a fortnight. They even set up and took away the packaging. I will be buying from them again without a doubt, the price was right and the service was unbeatable. Thank you Snooze.
Review collected in partnership with Snooze
Customer Service Does Not Exist At Waurn Ponds Geelong
I recently had the misfortune of having to deal with a very rude and aggressive male staff member at the Waurn Ponds – Geelong store. He lacked basic decency to communicate respectfully with his customers. The way he raised his voice and verbally attacked me, as a customer was appalling. He admitted there was frequent confusion at which store to collect goods, instead of fixing the problem, he chose to throw the paperwork at me while he continued yelling. He needs to be taken off the floor and sent to anger management training before he physica...lly attacks someone. I’d also advise additional in-depth customer service training. This experience left me with no option but to cancel my order and refrain from ever shopping at a Snooze store again.
Terrible and misleading
Terrible customer service. Purchased items that arrived in pieces. Difficult for a woman to lift etc.
Was not told product required assembly.
Never again - salesperson focused in sale of product and I'm now left trying to get assistance to put this together. If I wanted self assembly I would have purchased from that company specialising in self assembly.
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