I have been considering purchasing a bigger bed for roughly a year... I get very anxious over decisions and so it was a painful process.The only saving grace was the Traralgon Snooze employee Kylie!
It is sadly very common for store people to be either really kurt and dismissive or have a slight mocking tone to their voice when you are painfully slow/over anxious at making a decision on a purchase. It really is very common but Kylie never did that even once which I really appreciated!!! And she didn't just do it once but consistently over the...period of a year or more. She could see that I was finding it difficult and instead of those behaviours had compassion and interacted with me graciously. She answered all my questions and gave me factual information that helped. She never tried to rush me, and offered suggestions to help think through the decision. I was worried the plush matress would roll into the middle as my last one did, but she explained that this wasn't a result of the plushness as I originally thought but a fault of the springs! To prove it she went above and beyond and lay down on the matress with me to show how they were meant to function. Incredible customer service - highly recommend Snooze Traralgon.
- Verified customer
Excellent service and friendly, professional staff!
Kylie at the traralgon store was extremely helpful with selecting the right product for me, and very well informed on what was needed to make the most of my new pillow and bed. She tailored the experience around what I needed, and was friendly, professional and very knowledgeable about the products. She made the experience a delight!
Faulty Hycraft Bed supposed to have five year warranty?
We bought a Hycraft Bed from Snooze 2 years ago with a five year manufacturers warranty. Well in the middle of the night recently the rail that holds the slats snapped and broke causing the slats to collapse. On having a closer look at the railing we discovered it was made out of cheap pine joined in foot lengths and it had given way at a join. The bed is supposed to be made out of hardwood Victorian Ash, I would have thought that the rail should be the same timber. On complaining to Snooze at Traralgon, they palmed me off to the Hycraft compan...y. The man who rang from Hycraft informed me that they had taken over the company about two years ago and there was nothing he could do, but send me a new bit of railing and I could fix it myself. Well I am not a furniture maker and have no intentions to fix it myself. Snoozes solution is that I have to take the bed to them at my own cost and the lady in the shop will fix it. But I might add that the timber is all gauged out on the damaged side, and the other side needs a new rail too and the end of the bed also sustained damage the night it happened, because we had to lift the slats up to investigate what had happened. I want the three sides to be replaced, but it looks like I will have a fight on my hands. So much for paying $3000.00 for an Australian made bed. Be careful who you buy a bed from, beware of price reductions, they are building furniture to a price, so they can offer you interest free. The bed looked nice. Poor quality, I thought I could trust an Australian manufacturer
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