Having to order online or over the phone wasn't easy. When you live in the country. These guys went out of their way to help me order and deliver my bed

I purchased a mattress from the Cannington store. A delivery date was set for the 12/12/2020 (way past the next day delivery advertised). On the day, after waiting for a few hours, we phoned the store to confirm delivery just to be informed that nothing was on the schedule.

You really have to get better at this

Helpful staff,great prices,delivery was going to take a while but ended up coming super fast,high quality bed frame and mattress

Fantastic Staff and service at Snooze Midland who were able to help fulfill our specific requirements, a big thank you to all. Thank you Daniel for the delivery and installation, your a top man. We are now enjoying the excellent features of our Ergo Massage Bed and Mattress.

My husband and are older people with special bedding requirements. We had done some searching as to the type of bed we THOUGHT we would like. However, we were fortunate to have the Snooze manager, Steve, serve us with his many years of expertise and knowledge.The store is very well set out with many choices of beds etc. Steve gave us his time and we didn't feel rushed into making a decision.We are very happy with our Sealy purchase and exactly the right bed for us. Highly recommend 'Snooze' in Osbourne Park...made a difficult purchase very easy...THANK YOU!

Wanted to Thank Shane and staff at Snooze Joondalup for their fantastic customer service. Really appreciated a fast solution to a problem we had with delivery of a new bed, our problem was handled quickly and and resolved within one week. Thankyou.

My wife and I went to different stores looking for bed and mattress and we had arrived at a decision, which we though was the best one, until we got to the Cockburn store. Ben and Adam really helped us find the right set of bed and mattress and gave us the best deal in town. Their customer support and willingness to help was fantastic. I highly recommend this store and these gentlemen.

I bought three beds from Snooze and on the installation of one of them, my brand new curtains were ripped. When I requested Snooze to replace the damaged curtains they denied all responsibility. Very, very disappointed in Snooze’s attitude and lack of customer service.

Best bed store around and Kim is fantastic,can't wait to try my new topper,and my bamboo sheets,thanks again for a great experience at Midland snooze,I'll defiently be back and spend my money.

ok, so I admit I haven't recieved my mattress yet - However, I felt a strong need to give a review today on the WA O'Connors store. I've just left (probably 2 hours ago) and my god - the owner and beautiful floor member Aman are not only genuine lovely people with such warmth about them but exceptionally informative and knowledgeable. They gave me heaps of time!! (very patient lol) , and honestly want the best end result for the customer - not for themselves! It was an absolute pleasure coming into the store today. I was also handed a bottle of Aussie water - it's the little things x :) Thank you. Mattress review coming soon! (I promise) Kind regards Bridget

After explaining my current situations these ladies went above and beyond in all aspects of there customer service to help me find the right bed at a great price. Words can’t thank them enough, I have never slept better. Thankyou ladies x

Harrison at Snooze Claremont provided thoughtful and thorough engagement in this very personal and important process and purchase of a surprise box mattress.....and a game changing Technogel pillow thrown into the deal! I was listened to intelligently and provided with a good variety of comparisons and given good time and space to think about what i really wanted and felt comfortable on. Great service and with a smile and no hard sales pitch. Go check them out.

We bought a medium mattress and get delivered a much softer one than displayed in the shop. Call the store and was told to wait for 6 weeks, don't know how 6 week will make the mattress firmer! Anyway, wait after 6 weeks and absolutely no difference, call the store, transferred to the manager, he gave all the excuses threatening I have to pay for the cost for inspection, before I can get a chance to talk, he just hang up on me! Don't know how he get the job, but apparent need to go back to school and learn some basic manners!

On line choose the beds and mattresses we wanted with the helpful professional support of staff over email and telephone. Five star service , delivered and installed the beds by their staff.

Experience of purchasing in store was great but lack of communication from the warehouse let me down. A mix up up with the first part of delivery then waiting weeks for the rest. Promised delivery today. Rang to find out where it is and was told it's not booked for today. They said they'd get a courier straight away....
Still awaiting.... waiting

We would like to compliment Harry Bennie who works in the Claremont Store. We recently purchased 2 beds, mattresses and several doonas . We were served by Harry who was highly knowledgeable about Snooze products and extremely professional in his approach. He was friendly, courteous, reliable and efficient. Harry made sure that the delivery of our beds was carried out promptly and on time and we were impressed by his follow-up phone calls and thoughtful nature in ensuring that all went smoothly. We highly recommend him as an outstanding, intelligent employee, an asset to your company.

I thought a pillow was a pillow, until I met Jayne and bought one. I was wrong.
When my son needed a new mattress, I trusted Jayne with my sons sleep health and so glad I did.
She takes the time to ask questions and try the person on the bed / pillow, to get the right match.
Jayne cares about the customer's sleep and makes her goal to make the correct marriage of body and bed.
Sleep matters, so I trust Jayne. Other staff may be just as helpful.