Best customer service,Kim is a lovely genuine lady
Best bed store around and Kim is fantastic,can't wait to try my new topper,and my bamboo sheets,thanks again for a great experience at Midland snooze,I'll defiently be back and spend my money.
Customer Service: patient, knowledgeable, friendly, has the customers best interest.
ok, so I admit I haven't recieved my mattress yet - However, I felt a strong need to give a review today on the WA O'Connors store. I've just left (probably 2 hours ago) and my god - the owner and beautiful floor member Aman are not only genuine lovely people with such warmth about them but exceptionally informative and knowledgeable. They gave me heaps of time!! (very patient lol) , and honestly want the best end result for the customer - not for themselves! It was an absolute pleasure coming into the store today. I was also handed a bottle of Aussie water - it's the little things x :) Thank you. Mattress review coming soon! (I promise) Kind regards Bridget
Exceptional help & service
After explaining my current situations these ladies went above and beyond in all aspects of there customer service to help me find the right bed at a great price. Words can’t thank them enough, I have never slept better. Thankyou ladies x
Harrison at Snooze Claremont provided thoughtful and thorough engagement in this very personal and important process and purchase of a surprise box mattress.....and a game changing Technogel pillow thrown into the deal! I was listened to intelligently and provided with a good variety of comparisons and given good time and space to think about what i really wanted and felt comfortable on. Great service and with a smile and no hard sales pitch. Go check them out.
Horrible After Sale Service!
We bought a medium mattress and get delivered a much softer one than displayed in the shop. Call the store and was told to wait for 6 weeks, don't know how 6 week will make the mattress firmer! Anyway, wait after 6 weeks and absolutely no difference, call the store, transferred to the manager, he gave all the excuses threatening I have to pay for the cost for inspection, before I can get a chance to talk, he just hang up on me! Don't know how he get the job, but apparent need to go back to school and learn some basic manners!
Bought on line delivered and had a good night sleep moving house from Albany to Mandurah
On line choose the beds and mattresses we wanted with the helpful professional support of staff over email and telephone. Five star service , delivered and installed the beds by their staff.
Plenty of room for improvement
Experience of purchasing in store was great but lack of communication from the warehouse let me down. A mix up up with the first part of delivery then waiting weeks for the rest. Promised delivery today. Rang to find out where it is and was told it's not booked for today. They said they'd get a courier straight away....
Still awaiting.... waiting
Brilliant customer service with Harry Bennie
We would like to compliment Harry Bennie who works in the Claremont Store. We recently purchased 2 beds, mattresses and several doonas . We were served by Harry who was highly knowledgeable about Snooze products and extremely professional in his approach. He was friendly, courteous, reliable and efficient. Harry made sure that the delivery of our beds was carried out promptly and on time and we were impressed by his follow-up phone calls and thoughtful nature in ensuring that all went smoothly. We highly recommend him as an outstanding, intelligent employee, an asset to your company.
Ask for Jayne
I thought a pillow was a pillow, until I met Jayne and bought one. I was wrong.
When my son needed a new mattress, I trusted Jayne with my sons sleep health and so glad I did.
She takes the time to ask questions and try the person on the bed / pillow, to get the right match.
Jayne cares about the customer's sleep and makes her goal to make the correct marriage of body and bed.
Sleep matters, so I trust Jayne. Other staff may be just as helpful.
All Pleasant Right from the Beginning
I walked pass Osborne Park Snooze in August unsure if I would buy there. Ended up buying on the spot; a mattress and a bed base. Their service was professional, pleasant, great team work. Matthew served me. Also I had Ben and Misty helped me out when Matt was away. Not only the great promotion's on, they were also offering free home delivery at the time. The whole experience was a breeze -right down to the delivery guy and the delivery time. I now loving my new bed from Slumberland. Thank you Snooze.
So ripped off
Bad customer service, blame each other for mistakes and then fight infront of you so I just left meanwhile they still bickering at each other I'm out the door !! Don't even think they noticed I was gone I mean geeez need to calm down a bit that's just mental.
The worst service!
The worst attention I’ve ever received on the phone, my rights as a customer were disrespected, the seller clearly stated the wait would be 2-3 weeks but it’s been 1 month. Now I’m being told my husband and I are lying, what type of sellers do you have? It’s unethical to scam consumers, I want to cancel my order and I’m being told I can’t even though I haven’t received it. What are my rights?,I will never buy from Snooze again!
SLEEPING THE DREAM
Thank you for your wonderful service and help. Cockburn Store was outstanding compared to the other 3 bedding stores nearby. I had rung ahead to make sure they had the beds I wanted and could try. I did this with all 4 bedding stores in the area SNOOZE was the only one that actually had the product they said they did and went out of their way to assist me as I had a child with special needs with me which makes shopping difficult. The manager was even able to distract my child while I tried the beds and had a quick look at other items. LOVE THE BED I BOUGHT FOR MY SON he is now sleeping better than ever, it was well priced and delivered without fuss. I would highly recommend this store to buy a bed.
Great service and price to match
About three months ago the search for a new mattress started. After a lot of research, we decided on a Sealy.
From the minute we walked into the store at Cockburn the experience was enjoyable. The sales lady (Kelly) came up to us, asked a couple of questions and allowed us to continue looking around. Once we’ve decided on the mattress I called her over and she suggested we try their sleep simulator just to confirm our decision on the firmness of the mattress we were interested in buying.
After spending a few minutes on the simulator, we conf...irmed our decision and all we now wanted was a price. We got a price quite a bit lower than any other shop and they also chucked in a mattress protector. Delivery was included and 5 days later we had our new mattress and the old mattress was removed. I can’t fault their service or the product. Definitely a store I will visit again when replacing other matrasses in our house.
Great experience and wonderful service
We had wonderful service from Jennifer that made us feel comfortable and not pressured. She was very easy to talk to and therefore it made finding the right mattress a painless process. Her experience and knowledge also really helped in finding the right mattress. We got a great price and are very happy with our mattress and would recommend this store to everyone.
Purchase Mattress and Bedroom Suite
Bought a mattress and bedroom suite even though our intention was just to look and compere to other shops. Gail and Cheree were fantastic, showing us their range and making recommendations which were not just based on price. They also went out of their way to arrange delivery 3 months forward to our new interstate address. We would highly recommend both the quality of goods and exceptional service.
Friendly and helpful service.
We buy all our mattresses from this store. The most recent mattress was a QS Sealy. The service is great, friendly and supportive. The sale prices make purchasing a mattress affordable. Its great to be recognised by the staff when we enter the store. Fantastic guidance and help with choosing a mattress.
Purchase and delivery of Mattress.
Sales assistant was very proficient and pleasant to deal with. Everything she said would happen did and the Mattress was delivered on time with friendly and careful delivery. Will certainly check your store again when needing a mattress.
The reviewer stated that an incentive was offered for this review
Mattress quality poor. High prices. Salesperson gave us wrong advice
We decided to buy a mattress at Snooze. We were asked to do a test and the test gave medium firm. (Most of the persons are medium) in order to be safe. We found the mattress hard, but we were told that it does get softer.
We spent nearly $2000 and we realized that we cannot sleep on this kind of mattress, too hard.
We ended up buying from a company in Canberra that produces its own mattresses, they are really cool and inexpensive, $1000. Now we can finally have a good sleep.
Once you buy a mattress, there is no return, so be very aware of what you need and do not take much advice from outside.
Disappointed with customer service but happy with product
Disappointed in the customer service supplied at the Snooze Joondalup store. Purchased two bedside tables in November 2018 with the goal to pay them off and be supplied by April 2019. Was able to pay remaining figure due by January - sent an email confirming that (and also phoned) as we had being able to pay the full amount could we please have the bedsides as soon as possible. Was told they would be ready at beginning of Feb, then when I phoned in feb was told another date in feb, phoned again etc etc after several phone calls of phoning and f...ollowing up almost weekly to chase dates that had been told and then not delivered - we finally received them on 28 March. With no offer of delivery for the delay and us having to follow up from our end. Disappointed with the customer service and would only shop at a different Snooze store in future.
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