All Pleasant Right from the Beginning
I walked pass Osborne Park Snooze in August unsure if I would buy there. Ended up buying on the spot; a mattress and a bed base. Their service was professional, pleasant, great team work. Matthew served me. Also I had Ben and Misty helped me out when Matt was away. Not only the great promotion's on, they were also offering free home delivery at the time. The whole experience was a breeze -right down to the delivery guy and the delivery time. I now loving my new bed from Slumberland. Thank you Snooze.
So ripped off
Bad customer service, blame each other for mistakes and then fight infront of you so I just left meanwhile they still bickering at each other I'm out the door !! Don't even think they noticed I was gone I mean geeez need to calm down a bit that's just mental.
The worst service!
The worst attention I’ve ever received on the phone, my rights as a customer were disrespected, the seller clearly stated the wait would be 2-3 weeks but it’s been 1 month. Now I’m being told my husband and I are lying, what type of sellers do you have? It’s unethical to scam consumers, I want to cancel my order and I’m being told I can’t even though I haven’t received it. What are my rights?,I will never buy from Snooze again!
SLEEPING THE DREAM
Thank you for your wonderful service and help. Cockburn Store was outstanding compared to the other 3 bedding stores nearby. I had rung ahead to make sure they had the beds I wanted and could try. I did this with all 4 bedding stores in the area SNOOZE was the only one that actually had the product they said they did and went out of their way to assist me as I had a child with special needs with me which makes shopping difficult. The manager was even able to distract my child while I tried the beds and had a quick look at other items. LOVE THE BED I BOUGHT FOR MY SON he is now sleeping better than ever, it was well priced and delivered without fuss. I would highly recommend this store to buy a bed.
Great service and price to match
About three months ago the search for a new mattress started. After a lot of research, we decided on a Sealy.
From the minute we walked into the store at Cockburn the experience was enjoyable. The sales lady (Kelly) came up to us, asked a couple of questions and allowed us to continue looking around. Once we’ve decided on the mattress I called her over and she suggested we try their sleep simulator just to confirm our decision on the firmness of the mattress we were interested in buying.
After spending a few minutes on the simulator, we conf...irmed our decision and all we now wanted was a price. We got a price quite a bit lower than any other shop and they also chucked in a mattress protector. Delivery was included and 5 days later we had our new mattress and the old mattress was removed. I can’t fault their service or the product. Definitely a store I will visit again when replacing other matrasses in our house.
Great experience and wonderful service
We had wonderful service from Jennifer that made us feel comfortable and not pressured. She was very easy to talk to and therefore it made finding the right mattress a painless process. Her experience and knowledge also really helped in finding the right mattress. We got a great price and are very happy with our mattress and would recommend this store to everyone.
Purchase Mattress and Bedroom Suite
Bought a mattress and bedroom suite even though our intention was just to look and compere to other shops. Gail and Cheree were fantastic, showing us their range and making recommendations which were not just based on price. They also went out of their way to arrange delivery 3 months forward to our new interstate address. We would highly recommend both the quality of goods and exceptional service.
Friendly and helpful service.
We buy all our mattresses from this store. The most recent mattress was a QS Sealy. The service is great, friendly and supportive. The sale prices make purchasing a mattress affordable. Its great to be recognised by the staff when we enter the store. Fantastic guidance and help with choosing a mattress.
Purchase and delivery of Mattress.
Sales assistant was very proficient and pleasant to deal with. Everything she said would happen did and the Mattress was delivered on time with friendly and careful delivery. Will certainly check your store again when needing a mattress.
The reviewer stated that an incentive was offered for this review
Mattress quality poor. High prices. Salesperson gave us wrong advice
We decided to buy a mattress at Snooze. We were asked to do a test and the test gave medium firm. (Most of the persons are medium) in order to be safe. We found the mattress hard, but we were told that it does get softer.
We spent nearly $2000 and we realized that we cannot sleep on this kind of mattress, too hard.
We ended up buying from a company in Canberra that produces its own mattresses, they are really cool and inexpensive, $1000. Now we can finally have a good sleep.
Once you buy a mattress, there is no return, so be very aware of what you need and do not take much advice from outside.
Disappointed with customer service but happy with product
Disappointed in the customer service supplied at the Snooze Joondalup store. Purchased two bedside tables in November 2018 with the goal to pay them off and be supplied by April 2019. Was able to pay remaining figure due by January - sent an email confirming that (and also phoned) as we had being able to pay the full amount could we please have the bedsides as soon as possible. Was told they would be ready at beginning of Feb, then when I phoned in feb was told another date in feb, phoned again etc etc after several phone calls of phoning and f...ollowing up almost weekly to chase dates that had been told and then not delivered - we finally received them on 28 March. With no offer of delivery for the delay and us having to follow up from our end. Disappointed with the customer service and would only shop at a different Snooze store in future.
- WA, Cockburn
- Verified customer
Fast, efficient, friendly staff and great mattresses
I needed to buy 2 mattresses quickly for guests arriving in just over a week and the staff made the process so easy it was actually really enjoyable. The mattresses arrived at the store by the date I was initially advised which was great as I couldn't afford any delays. Throughout the buying and delivery processes staff were very accommodating and friendly therefore I would definitely deal with this business again.
- WA, Osborne Park
- Verified customer
Dylan is outstanding! Snooze is quality
My hubby and I walked in and were greeted in a friendly and polite manner by young Dylan. The store was a little dim - which we loved as that's perfect lighting for a bed store! Just thought that was clever. Dylan let us wander for a short while then enthusiastically told us about spring technology and showed us samples - which was great as I'd done a bit of research but was great to see it and understand it. Dylan knew his stuff and was genuinely interested in his job - he said many professional things that'd take me a while to write about! He...showed me beds in my price range, took the time to get to know me, made my somewhat bored hubby feel engaged and welcome so I could take my time, and explained that Snooze takes it bed tech and reputation very seriously, he even described the factory in Germany that manufacture the springs. Dylan said that Snooze's spring and foam tech, and quality of the mattresses were that good that their 10-year warranty on the bed we were buying was legit, and would be upheld. Dylan's outstanding service and the quality of Snooze's product made me purchase straight away. Great job mate - thanks for making it super easy for us!
A very pleasant experience
A pleasure to deal with Jenni and Liz, an experienced, professional and friendly team.
We feel very confidant with all our purchases. Thank you for stearing us in the right direction, and answering our endless questions.
Excellent customer service from Cheree
Cheree provided excellent customer service. She was pleasant, friendly, helpful and not at all pushy and is clearly very knowledgeable about her product. Free delivery was organised and we received our new mattress within a week of ordering. Susie (from the Snooze warehouse) and the delivery guys were all great too. Highly recommend.
Fantastic sales person
Snooze midland went in today just to get ideas, rep by the name of RIpeka was so great we ended up buying a bed and base, genuine nice person not pushy great shopper experience
- WA, Osborne Park
- Verified customer
Great choice & great service
At the end of November we were moving to a new apartment and needed new full bedroom furniture.
At the Snooze at Osborne Park Ms Victoria and Mr Matthew assisted us with selecting this bedroom furniture which was delivered on 6 December.
We appreciate great friendly assistance and service particularly from Victoria, Carina, Matthew, Adam and Dylan. Thanks for assisting us with this purchase.
We recommend this store for other customers seeking advise, assistance and great service!
The Osborne Park store has a nice selection & range of bedroom furniture.
ECELLENT SERVICE AND PRODUCT
I visited Snooze O'Connor WA after procrastinating about getting a new mattress for some months. The Sales person Bianca, went above and beyond to make my visit easy. Her product knowledge was exceptional and her customer service skills were exemplary. I recommended Snooze to a friend who purchased two mattresses and was equally impressed... Good job!
Premium customer service
Exceptional instore customer service by Naida at the midland store, product selection and price as good as it gets. The owner Rod was very approachable and pulled out all the stops to solve my bed base issues. Thanks to you both.
- WA, Cannington
- Verified customer
Great assistance in choosing the right mattress
We came in a little later after the store's closing time but really appreciate it when the staff still let us in. Despite being overtime, she still let us try a few mattresses to find which is the right fit. Definitely a great service without rushing us to make any decision. Also, with the store's 47% discount, we definitely are happy customers. Thank you.
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|Type of Furniture Offered||Bedroom and Mattresses||Bedroom and Mattresses||Bedroom and Mattresses||Bedroom and Mattresses||Bedroom and Mattresses||Bedroom and Mattresses||Bedroom and Mattresses|
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