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Snooze WA

Reviews

4.1

69 reviews
5
(49)
4
(4)
3
(1)
2
(2)
1
(13)
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Tracey

TraceyPerth, WA

Best customer service,Kim is a lovely genuine lady

published

Best bed store around and Kim is fantastic,can't wait to try my new topper,and my bamboo sheets,thanks again for a great experience at Midland snooze,I'll defiently be back and spend my money.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMidland wa
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1 comment
Snooze
SnoozeSnooze
BridgetAnn F.

BridgetAnn F.Perth, WA

Customer Service: patient, knowledgeable, friendly, has the customers best interest.

published

ok, so I admit I haven't recieved my mattress yet - However, I felt a strong need to give a review today on the WA O'Connors store. I've just left (probably 2 hours ago) and my god - the owner and beautiful floor member Aman are not only genuine lovely people with such warmth about them but exceptionally informative and knowledgeable. They gave me heaps of time!! (very patient lol) , and honestly want the best end result for the customer - not for themselves! It was an absolute pleasure coming into the store today. I was also handed a bottle of Aussie water - it's the little things x :) Thank you. Mattress review coming soon! (I promise) Kind regards Bridget

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWA O'Connor Store
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1 comment
Snooze
SnoozeSnooze

Exceptional help & service

published

After explaining my current situations these ladies went above and beyond in all aspects of there customer service to help me find the right bed at a great price. Words can’t thank them enough, I have never slept better. Thankyou ladies x

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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1 comment
Snooze
SnoozeSnooze
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Lizzie Scott

Lizzie ScottPerth, WA

hoodathort..FANTASTIC

published

Harrison at Snooze Claremont provided thoughtful and thorough engagement in this very personal and important process and purchase of a surprise box mattress.....and a game changing Technogel pillow thrown into the deal! I was listened to intelligently and provided with a good variety of comparisons and given good time and space to think about what i really wanted and felt comfortable on. Great service and with a smile and no hard sales pitch. Go check them out.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationClaremont Snooze
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1 comment
Snooze
SnoozeSnooze

Horrible After Sale Service!

published

We bought a medium mattress and get delivered a much softer one than displayed in the shop. Call the store and was told to wait for 6 weeks, don't know how 6 week will make the mattress firmer! Anyway, wait after 6 weeks and absolutely no difference, call the store, transferred to the manager, he gave all the excuses threatening I have to pay for the cost for inspection, before I can get a chance to talk, he just hang up on me! Don't know how he get the job, but apparent need to go back to school and learn some basic manners!

Customer Service
Product Quality
Product Appearance Not as advertised
Store LocationSnooze Osborne Park
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1 comment
Snooze
SnoozeSnooze

Bought on line delivered and had a good night sleep moving house from Albany to Mandurah

published

On line choose the beds and mattresses we wanted with the helpful professional support of staff over email and telephone. Five star service , delivered and installed the beds by their staff.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMandurah
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1 comment
Snooze
SnoozeSnooze
Valerie B.

Valerie B.Perth, WA

Plenty of room for improvement

published

Experience of purchasing in store was great but lack of communication from the warehouse let me down. A mix up up with the first part of delivery then waiting weeks for the rest. Promised delivery today. Rang to find out where it is and was told it's not booked for today. They said they'd get a courier straight away....
Still awaiting.... waiting

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSnooze Cannington
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1 comment
Snooze
SnoozeSnooze
Sarah Lodge

Sarah LodgePerth, WA

Brilliant customer service with Harry Bennie

published

We would like to compliment Harry Bennie who works in the Claremont Store. We recently purchased 2 beds, mattresses and several doonas . We were served by Harry who was highly knowledgeable about Snooze products and extremely professional in his approach. He was friendly, courteous, reliable and efficient. Harry made sure that the delivery of our beds was carried out promptly and on time and we were impressed by his follow-up phone calls and thoughtful nature in ensuring that all went smoothly. We highly recommend him as an outstanding, intelligent employee, an asset to your company.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationClaremont
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1 comment
Snooze
SnoozeSnooze

Hi Sarah, thanks for taking the time to leave a review and feedback. We'll be sure to pass your feedback on to Harry and the team at the Claremont store. Regards, Snooze.

Rustif A.

Rustif A.Perth, WA

Ask for Jayne

published

I thought a pillow was a pillow, until I met Jayne and bought one. I was wrong.
When my son needed a new mattress, I trusted Jayne with my sons sleep health and so glad I did.
She takes the time to ask questions and try the person on the bed / pillow, to get the right match.
Jayne cares about the customer's sleep and makes her goal to make the correct marriage of body and bed.
Sleep matters, so I trust Jayne. Other staff may be just as helpful.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMidland
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1 comment
Snooze
SnoozeSnooze

Hi Rustif, thank you for sharing the details of your repeated visits to Snooze Midland. We're so pleased that you have had wonderful experiences with Jayne and will be sure to pass your feedback on. Regards, Snooze.

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Shirl Sell

Shirl SellPerth, WA

  • 2 reviews
  • 1 like

All Pleasant Right from the Beginning

published

I walked pass Osborne Park Snooze in August unsure if I would buy there. Ended up buying on the spot; a mattress and a bed base. Their service was professional, pleasant, great team work. Matthew served me. Also I had Ben and Misty helped me out when Matt was away. Not only the great promotion's on, they were also offering free home delivery at the time. The whole experience was a breeze -right down to the delivery guy and the delivery time. I now loving my new bed from Slumberland. Thank you Snooze.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Osborne Park
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1 comment
Snooze
SnoozeSnooze

Thanks for taking the time to leave a review, Shirl. We're pleased to hear you did decide to shop with the store and that your experience was a breeze. We'll be sure to pass your kind words along to Matthew, Ben, Misty and the team. Thanks, Snooze

So ripped off

published

Bad customer service, blame each other for mistakes and then fight infront of you so I just left meanwhile they still bickering at each other I'm out the door !! Don't even think they noticed I was gone I mean geeez need to calm down a bit that's just mental.

1 comment
Snooze
SnoozeSnooze
Vero M.

Vero M.Perth, WA

The worst service!

published

The worst attention I’ve ever received on the phone, my rights as a customer were disrespected, the seller clearly stated the wait would be 2-3 weeks but it’s been 1 month. Now I’m being told my husband and I are lying, what type of sellers do you have? It’s unethical to scam consumers, I want to cancel my order and I’m being told I can’t even though I haven’t received it. What are my rights?,I will never buy from Snooze again!

Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationOsborne Park
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1 comment
Snooze
SnoozeSnooze
WHATCANISAY

WHATCANISAYPerth, WA

  • 12 reviews
  • 12 likes

SLEEPING THE DREAM

published

Thank you for your wonderful service and help. Cockburn Store was outstanding compared to the other 3 bedding stores nearby. I had rung ahead to make sure they had the beds I wanted and could try. I did this with all 4 bedding stores in the area SNOOZE was the only one that actually had the product they said they did and went out of their way to assist me as I had a child with special needs with me which makes shopping difficult. The manager was even able to distract my child while I tried the beds and had a quick look at other items. LOVE THE BED I BOUGHT FOR MY SON he is now sleeping better than ever, it was well priced and delivered without fuss. I would highly recommend this store to buy a bed.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCOCKBURN WA
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1 comment
Snooze
SnoozeSnooze
Jan

JanPerth, WA

  • 2 reviews

Great service and price to match

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Cockburn
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1 comment
Snooze
SnoozeSnooze

Thank you for leaving the details of your in-store experience, Jan. We're so pleased to hear that you had a wonderful time with Kelly and the team at the Cockburn store, we'll be sure to pass on your feedback. Regards, Snooze.

CJKeed

CJKeedPerth

  • 2 reviews

Great experience and wonderful service

published

We had wonderful service from Jennifer that made us feel comfortable and not pressured. She was very easy to talk to and therefore it made finding the right mattress a painless process. Her experience and knowledge also really helped in finding the right mattress. We got a great price and are very happy with our mattress and would recommend this store to everyone.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCockburn
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1 comment
Snooze
SnoozeSnooze

Hi CJKeed,
Thank you for providing the details of your recent visit to the Snooze Cockburn store. We're so pleased that you had a wonderful visit with Jennifer and will be sure to pass the feedback on.
Regards, Snooze.

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Lorelle C.

Lorelle C.Peel, WA

Purchase Mattress and Bedroom Suite

published

Bought a mattress and bedroom suite even though our intention was just to look and compere to other shops. Gail and Cheree were fantastic, showing us their range and making recommendations which were not just based on price. They also went out of their way to arrange delivery 3 months forward to our new interstate address. We would highly recommend both the quality of goods and exceptional service.

Customer Service
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationMandurah WA
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1 comment
Snooze
SnoozeSnooze

Thank you for taking the time to leave a review of your recent experience with us. We're happy to hear that you found a new mattress during your visit and would recommend us to others. Kind Regards, Snooze

Snooze Review

Snooze ReviewPerth, WA

Friendly and helpful service.

published

We buy all our mattresses from this store. The most recent mattress was a QS Sealy. The service is great, friendly and supportive. The sale prices make purchasing a mattress affordable. Its great to be recognised by the staff when we enter the store. Fantastic guidance and help with choosing a mattress.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCockburn Snooze
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1 comment
Snooze
SnoozeSnooze

Hello, thank you for taking the time to leave a review here. We're happy to hear that you have continued to be a valued customer over the years and are happy with your most recent purchase. Kind Regards, Snooze

Gem

GemPerth, WA

Purchase and delivery of Mattress.

published

Sales assistant was very proficient and pleasant to deal with. Everything she said would happen did and the Mattress was delivered on time with friendly and careful delivery. Will certainly check your store again when needing a mattress.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSnooze WA, Cockburn
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1 comment
Snooze
SnoozeSnooze

Thanks for taking the time to leave a review Gem. We're glad we were able to meet your expectations and will be sure to pass your feedback along to the Cockburn team. Regards, Snooze

The reviewer stated that an incentive was offered for this review

Alex M.

Alex M.Peel, WA

Mattress quality poor. High prices. Salesperson gave us wrong advice

published

We decided to buy a mattress at Snooze. We were asked to do a test and the test gave medium firm. (Most of the persons are medium) in order to be safe. We found the mattress hard, but we were told that it does get softer.

We spent nearly $2000 and we realized that we cannot sleep on this kind of mattress, too hard.

=============

We ended up buying from a company in Canberra that produces its own mattresses, they are really cool and inexpensive, $1000. Now we can finally have a good sleep.

Once you buy a mattress, there is no return, so be very aware of what you need and do not take much advice from outside.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
Snooze
SnoozeSnooze
Customer

CustomerPerth, WA

  • 2 reviews

Disappointed with customer service but happy with product

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationJoondalup, Western Australia
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1 comment
Snooze
SnoozeSnooze
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