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Snooze WA, Cockburn

Snooze WA, Cockburn

4.3 from 23 reviews

Reviews

Review distribution

5 star
18
4 star
1
3 star
0
2 star
2
1 star
2

Jan

JanPerth, WA

Great service and price to match

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Cockburn
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1 comment
Snooze
Snooze A.Snooze

Thank you for leaving the details of your in-store experience, Jan. We're so pleased to hear that you had a wonderful time with Kelly and the team at the Cockburn store, we'll be sure to pass on your feedback. Regards, Snooze.


CJKeed

CJKeedPerth

  • 2 reviews

Great experience and wonderful service

published

We had wonderful service from Jennifer that made us feel comfortable and not pressured. She was very easy to talk to and therefore it made finding the right mattress a painless process. Her experience and knowledge also really helped in finding the right mattress. We got a great price and are very happy with our mattress and would recommend this store to everyone.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCockburn
See all answers
1 comment
Snooze
Snooze A.Snooze

Hi CJKeed,
Thank you for providing the details of your recent visit to the Snooze Cockburn store. We're so pleased that you had a wonderful visit with Jennifer and will be sure to pass the feedback on.
Regards, Snooze.

Snooze Review

Snooze ReviewPerth, WA

Friendly and helpful service.

published

We buy all our mattresses from this store. The most recent mattress was a QS Sealy. The service is great, friendly and supportive. The sale prices make purchasing a mattress affordable. Its great to be recognised by the staff when we enter the store. Fantastic guidance and help with choosing a mattress.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCockburn Snooze
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1 comment
Snooze
Snooze A.Snooze

Hello, thank you for taking the time to leave a review here. We're happy to hear that you have continued to be a valued customer over the years and are happy with your most recent purchase. Kind Regards, Snooze

Gem

GemPerth, WA

Purchase and delivery of Mattress.

published

Sales assistant was very proficient and pleasant to deal with. Everything she said would happen did and the Mattress was delivered on time with friendly and careful delivery. Will certainly check your store again when needing a mattress.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSnooze WA, Cockburn
See all answers
1 comment
Snooze
Snooze A.Snooze

Thanks for taking the time to leave a review Gem. We're glad we were able to meet your expectations and will be sure to pass your feedback along to the Cockburn team. Regards, Snooze

The reviewer stated that an incentive was offered for this review


R Nivan

R NivanPerth, WA

  • Verified customer

Fast, efficient, friendly staff and great mattresses

published

I needed to buy 2 mattresses quickly for guests arriving in just over a week and the staff made the process so easy it was actually really enjoyable. The mattresses arrived at the store by the date I was initially advised which was great as I couldn't afford any delays. Throughout the buying and delivery processes staff were very accommodating and friendly therefore I would definitely deal with this business again.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCockburn
See all answers
1 comment
Snooze
Snooze A.Snooze

A very pleasant experience

published

A pleasure to deal with Jenni and Liz, an experienced, professional and friendly team.
We feel very confidant with all our purchases. Thank you for stearing us in the right direction, and answering our endless questions.

Shop LocationWA, Cockburn
1 comment
Snooze
Snooze A.Snooze

Hi Ruth, thank you for taking the time to leave a review of your recent experience. We're happy to hear you had a great experience and are happy with your purchases. We will be sure to pass the feedback on to the team in Cockburn. Regards, Snooze


Penny

PennyPerth

  • 3 reviews

Phenomenal Service

published

Jenny was absolutely Golden, we received great service, Jenny read friendly, approachable, listened to our every needs and made it possible to get what we wanted. This service makes us go back to buy more!! Thank you Jenny, your amazing!

Shop LocationWA, Cockburn
1 comment
Snooze
Snooze A.Snooze

Hi Penny, thanks for taking the time to leave a review here. We're delighted to hear that you had such a great experience in-store at Snooze Cockburn with Jenny. We'll be sure to pass your feedback onto the team. Regards, Snooze.


Very Happy!!

published

Extremely happy with the service we received from Snooze in Cockburn. Gemma was fantastic and spent ages with us helping make sure we made the right choice. Love our new bed, loved the service and loved that we got a great sale price. Thankyou!

Shop LocationWA, Cockburn
1 comment
Snooze
Snooze A.Snooze

Thanks for taking the time to leave a review lmf. We're pleased to hear you loved your experience with Snooze, and will be sure to pass your feedback along to Gemma and the Cockburn team. Regards, Snooze

  • Verified customer

Amazing Service at Snooze Cockburn

published

Elizabeth gave me great service to fit into my budget and time frame. She showed an amazing amount of empathy too for my situation. I loved that she went above and beyond her role to help meet and exceed my needs.

Shop LocationWA, Cockburn
1 comment
Snooze
Snooze A.Snooze

Hi Norelle, thanks for taking the time to leave a review. We're thrilled to hear you had such a positive experience and will pass your feedback on to Elizabeth and the team at Cockburn store. Regards, Snooze

Amazing service

published

Shane helped us at Cockburn her service was 5 star she was patient, knowledgeable,efficent and professional could not fault her and will recommend her to anyone so thankyou so much we couldnt be happier with our new bed

Shop LocationWA, Cockburn
2 comments
Snooze
Snooze A.Snooze

Hi L Bizzintino, thanks for your review. We're glad to hear you had such a great experience with Shane and the team in Cockburn. We will be sure to pass this along. Regards, Snooze.

L Bizzintino
L Bizzintino

Great thanks would love them to hear the feedback


Nikki

NikkiArmadale

  • Verified customer

Great Customer Service & Expertise

published
Shop LocationWA, Cockburn
1 comment
Snooze
Snooze A.Snooze

Thanks for taking the time to leave a review Nikki. We're so pleased to hear you have had a great experience with Shane and the Cockburn team and will be sure to pass your feedback along. Regards, Snooze


  • Verified customer

AMAZING service

published

I recently made a purchase at Snooze Cockburn and was served by Shane. I could not fault her service at all! She was amazing! She took all of mine & my partners needs into prospective & presented THE BEST fit. She went above and beyond for us and I could not thank her enough!!!

Shop LocationWA, Cockburn
1 comment
Snooze
Snooze A.Snooze

Hi Megan, thanks for taking the time to leave a review. We're so pleased to hear you had a good experience with Shane and the Cockburn team, and will be sure to pass along your kind feedback. Regards, Snooze


Amazing customer service

published

I Purchased a mattress from Jenni at snooze Cockburn I was greeted as soon as I walked in and felt very welcomed and at ease. Jenni was so helpful and very knowledgeable and anwsered all of my questions and I felt I got a very good quality mattress for a great deal. I would highly reccomend Jenni from Snooze Cockburn and will continue to buy all my other bedroom furniture from Jenni

Shop LocationWA, Cockburn
1 comment
Snooze
Snooze A.Snooze

Thanks for taking the time to leave a review, Jane. We're pleased to hear you felt welcomed by Jenni and will be sure to pass your feedback along to the Cockburn team. Regards, Snooze


so49

so49Perth, WA

  • 6 reviews
  • 1 like

Excellent customer service

published
Shop LocationWA, Cockburn
1 comment
Snooze
Snooze A.Snooze

Hi so49, Thank you for providing your feedback! We're delighted that you had an excellent experience in store and will share your review with Margaret and the team at Snooze Cockburn. Regards, Snooze.

evirod98

evirod98Meadow Springs Perth WA

  • 12 reviews
  • 1 like

Corsico bedroom suite

published

Purchased in store Have had 3 dressing tables replaced as nails exposed Snooze has been A1 fantastic recommended store very happy with them nothing was a big deal but did everything to help. The warehouse manager did all possible to assist thanks Snooze as this was a manufacturer fault.

Shop LocationWA, Cockburn
3 comments
Snooze
Snooze A.Snooze

Hi evirod98. thank you for letting us know about your fantastic experience at the Snooze Cockburn store. We'll be sure to pass the feedback on to the team. Regards, Snooze.

evirod98
evirod98
evirod98
evirod98

Bed smells so bad

published

We bought a Madison Palace Super King Mattress and it wasn't cheap so I expected to have a great nights sleep - not so as the smell of the bed is so bad I get feel quite sick from the strong smell and have resorted to taking anti histamine as it's affected me so much. We went away for 2 weeks and aired the bed out but since coming back the problem is still there - not happy and if I had known this would be an issues we would never had bought the bed - never happened before with other beds we have bought.

Shop LocationWA, Cockburn
1 comment
Snooze
Snooze A.Snooze

Hi Sick, thanks for your feedback. If you can please send your best contact number to enquiries@snooze.com.au and the team from the Cockburn store will be in touch to assist you further.


Heather

HeatherPerth

  • 3 reviews
  • Verified customer

Great service, lovely staff and no pressure.

published
Shop LocationWA, Cockburn
1 comment
Snooze
Snooze A.Snooze

Hi Heather, Thank you for taking the time to provide your feedback! We're so pleased to hear that you had a great service experience at the Cockburn store. We'll be sure to pass on your feedback to Elena and the Cockburn team.

Regards, Snooze


Ankur S.

Ankur S.Perth

  • 2 reviews
  • 1 like

Made a purchase for 2 bed frames, mattresses, protectors and were given a delivery period of 8-10 we

published

Purchase was made in store, and for the past 3 weeks been chasing up delivery of beds, but no answer from anyone. Keep getting told the beds will leave today and to date 15 weeks after purchase no beds delivered yet and not getting a definitive delivery date.

Shop LocationWA, Cockburn
1 comment
Snooze
Snooze A.Snooze

Hi Shah,
thank you for taking the time to provide your feedback. Can you please email enquiries@snooze.com.au with your contact details and the location of the store you purchased from so we can look into this further?
Regards,
Snooze.


Harry

HarrySydney, NSW

  • 4 reviews
  • 2 likes

Customer Service , Delivery and after sales was hopeless I wouldn't recommend anyone to go

published
Shop LocationWA, Cockburn
2 comments
Snooze
Snooze A.Snooze
Harry
Harry

Mocha

MochaPerth

  • 11 reviews
  • 12 likes

Almost perfect

published

Would have given 5 star if our $2700 mattress hadn't started sinking after 7 months of use. Now I am resorted to sleep closer to the centre where is had not sunk.

The customer service was great at the Jandakot/Cockburn branch and we are still happy with the bed frame and bed side table though it was $500+ just for the bedside table each (which we still think it is expensive). We wanted a matching set so unfortunately had to purchase as a set.

Spent over $5000 on our master suite and disappointed with the mattress. We will wait for a few more months and see if it continues to sink.

Overall, happy with the customer service and delivery.

Shop LocationWA, Cockburn
1 comment
Snooze
Snooze A.Snooze

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