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Snooze
4.2 from 1,377 reviews

Reviews

(1,039)
(60)
(26)
(47)
(205)
  • Incentivised Review Yes (6%) · No (94%)
  • Product Quality
    4.7 (371)
  • Return Claim MadeYes (15) · No (389)
  • Warranty Claim MadeYes (11) · No (392)
  • Product Appearance As advertised (81%) · Not as advertised (19%)
  • Shipping
    4.3 (11)
  • Customer Service
    4.6 (365)

Side Sleeper

Side SleeperHunter Region, NSW

Outstanding Abby

published

Had an amazing experience in Snooze Kotara. We got exactly what we wanted thanks to our sales person Abby. She had excellent knowledge, great helpful ideas and made our shopping experience fun.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSnooze, Kotara
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1 comment
Snooze
Snooze A.Snooze

Amazing service

published

Amazing service as soon as I walked in the door . Perfect communication with delivery . Delivery on time , old mattresses gone , great delivery staff too . Mattresses look good - havnt used them yet !!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarion - thanks Jordie .
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1 comment
Snooze
Snooze A.Snooze
Simonne Oosthuizen

Simonne OosthuizenMetropolitan Adelaide, SA

Fantastic Experience!

published

Magen was extremely knowledgeable and a total pleasure to talk to. She has in fact; secured all of our future bed business with Snooze! The delivery guys were punctual, efficient, helpful and friendly! What a pleasure doing business with Snooze!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarion
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1 comment
Snooze
Snooze A.Snooze
Ella

EllaGreater Melbourne (Inner), VIC

Still no delivery after 3 weeks

published

Called several times. They never returned my calls, kept referring me to other people and can't meet the promised date for delivery. Asked me to call the warehouse directly?! In such cases, they should allow free cancellation. But no. I just have to wait or pay 20-25% cancellation fee, which is at their discretion and they cannot confirm the sum either. Bad experience, I do not recommend! My first and last time. Will be advising my friends to stay away from snooze.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Snooze
Snooze A.Snooze

Tops boys

published

Delivery was quick and efficent james was helpful good bloke we are overall happy with the new bed should last us for years to come.All in all very happy considering the last time we bought a bed it was a big debacle

1 comment
Snooze
Snooze A.Snooze

happy camper

published

great store, great range, great product, very friendly and well informed staff, found it a very pleasant experience would highly recommend them, one very happy camper, thank you snooze cairns

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store Locationcairns
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1 comment
Snooze
Snooze A.Snooze

Excellent in-store service

published

The Snooze store in Launceston was the first mattress shop I visited in a search for a new Queen mattress. Sofie, the sales person, was so professional, knowledgeable and friendly, that I didn't bother continuing the search in competitors' stores. Sofie worked out a deal that included an ensemble base, and organised quick delivery. The quality of the bedding products in Snooze are obviously high, as is the way they treat customers.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLaunceston, TAS
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1 comment
Snooze
Snooze A.Snooze

Bought on line delivered and had a good night sleep moving house from Albany to Mandurah

published

On line choose the beds and mattresses we wanted with the helpful professional support of staff over email and telephone. Five star service , delivered and installed the beds by their staff.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMandurah
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1 comment
Snooze
Snooze A.Snooze
uziealec

uziealecSydney, NSW

Great friendly service

published

We needed new mattresses and were really pleased with the selection offered by Snooze in Launceston. It was so easy, Marita our sales person listened to our needs and found us the best mattresses. She was friendly and very knowledgeable. Next delivery was a bonus. Very happy with the service. Thank you.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston Snooze
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1 comment
Snooze
Snooze A.Snooze
Robyn and Peter

Robyn and PeterSydney, NSW

Fantastic service!

published

We just bought an adjustable bed from Snooze Manly Vale. I was really impressed with the range and also how they listened to our requirements. Pricing competitive and nice people to deal with. Robyn and Peter

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSnooze Manly Vale
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1 comment
Snooze
Snooze A.Snooze

Theresa

TheresaMetropolitan Adelaide, SA

  • 2 reviews

Tony was great to deal with.

published

We recently purchased 2 beds from Tony at Snooze during this current Boxing Day sale period with all up savings of over $5000. They make your choice more accurate by using the sleep profiler technology where you and your partner can settle in and let the computer profile your preferred sleeping firmness.
Tony was a pleasure to deal with and made you feel like you had his complete attention and the next 10-15 years of comfort sleeping for you in his best interest. Thanks Snooze. Amazing quality, pricing and brilliant staff.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMile End.
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1 comment
Snooze
Snooze A.Snooze

Hi Theresa,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.
Thanks, Snooze


Excellent service

published

I went in store just to browse beds to replace my 15 year old set. I was impressed by the level of service and knowledge from all staff there. Thank you so much for an incredible experience.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston
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1 comment
Snooze
Snooze A.Snooze

Hi Nadene,
That’s kind of you, Thanks for sharing, we’ll pass this along to our team.
Thanks,
Snooze


Khodr Y.

Khodr Y.Sydney, NSW

Good customer service

published

I Purchased a mattress from Amnie. Great customer services very friendly very happy, heaps of good advice. Thank you. Organised delivery and good price also. Do recommend to use this store.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationProspect
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1 comment
Snooze
Snooze A.Snooze

Rebecca

RebeccaSouth East Queensland, QLD

Love the range and team at Windsor

published

I was pleasantly surprised at how relaxed and friendly the team were at Windsor (I found the manager at Jindalee sexist & arrogant). I am very happy with the overall transaction and love my timber bed frame.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor
See all answers
1 comment
Snooze
Snooze A.Snooze
Heidi

HeidiCentral Highlands and Goldfields, VIC

Brilliant service & Fantastic bed

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Taylors Lakes Victoria
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1 comment
Snooze
Snooze A.Snooze
DENJT

DENJTGreater Melbourne (Outer), VIC

Easy to find and great staff

published

Easy going friendly staff. Have always found the staff to be friendly and knowledgeable about their products and services. Decision was made easily and quickly with delivery timing explained. Highly recommend them.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFountain Gate
See all answers
1 comment
Snooze
Snooze A.Snooze

Hi Dentj,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.
Thanks, Snooze


Thi

ThiSydney Surrounds, NSW

Love my Bed!!!!!

published

Awesome products and great prices. From the moment we entered the store we had a very pleasant experience. Our salesman young James is by far the BEST salesman I have EVER dealt with. He gently guided us in the right direction. He was patient and not pushy at all unlike the previous salespeople we dealt with at a store across the road. Love that James bothered to remember not only my and my husbands names but also our daughters. He also kept us well informed. James is to be highly commended because you definitely have some VERY happy customers here.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCampbelltown
See all answers
1 comment
Snooze
Snooze A.Snooze

Hi Thi,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.
Thanks, Snooze


So happy with my purchases

published

Fabio did an amazing job with assisting me with a mattress that I want, showed me a few options and made the experience very enjoyable. Offered generous discounts as it was Boxing Day and made sure i was satisfied with my purchases. Bought a few pillows and protectors for my whole bed and I’m very happy with my purchases. Fabio was a great assistance and showed great customer service!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBankstown
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1 comment
Snooze
Snooze A.Snooze

The reviewer stated that an incentive was offered for this review


Fran.

Fran.Sydney Surrounds, NSW

wonderful service and information.

published

I so enjoyed shopping at Snooze, Erina, thanks to Monica and Luka, who were helpful and cheerful. Pleased with my purchase of two beds. Really recommend the Erina store. Five stars.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationErina, N.S.W.
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1 comment
Snooze
Snooze A.Snooze

Alana C.

Alana C.Launceston, TAS

  • 2 reviews

Would never shop anywhere else!

published

Monica knee her products and worked to the information I gave her about budget. Very knowledgeable and helpful. No hidden agenda and so personable. Made shopping easy and fuss free. Second highly recommend Monica and the team at Snooze Launceston.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston Tasmania
See all answers
1 comment
Snooze
Snooze A.Snooze

Page 2 of 69

See all Snooze reviews

Questions & Answers

Katrina Anderson

Katrina Andersonasked

Can you cancel and get your deposit back

2 answers
Theresa
Theresa

Hi Katrina. Sorry I don't know the answer to that question. You will have to ask them.

Snooze
Snooze A.Snooze

Dear Katrina,

Thank you for contacting Snooze. Please contact the team at the store where you placed your order or email us at enquiries@snooze.com.au with your contact and store details. Please know that store are not required to provide a refund when there has simply been a change of mind.

Regards,
Snooze


MichelleD

MichelleDasked

Are you still making /selling the bilby loft bed?

1 answer
Snooze
Snooze A.Snooze

Hi Michelle,

Unfortunately, Bilby is no longer available, but we do have other frames that may be suitable.

A Snooze Store near your location will be glad to assist you in choosing a suitable bed frame.
You can find your nearest Store by using our Store Finder function on the website https://www.snooze.com.au/pages/store-locator

Thanks,
Snooze


ioanna

ioannaasked

Bilby Single Bed Frame Snooze- does anyone know where I can get a copy of Assembly instructions?

1 answer
Snooze
Snooze A.Snooze

Hi Ioanna,

If the assembly instructions for the products in your order are missing please contact the store that you purchased the products from and we will ensure these are sent to you as quickly as possible. We can send either send the instructions by post or send a scanned image of the instructions by email.

Thanks,
Snooze


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