Had an amazing experience in Snooze Kotara. We got exactly what we wanted thanks to our sales person Abby. She had excellent knowledge, great helpful ideas and made our shopping experience fun.
Amazing service as soon as I walked in the door . Perfect communication with delivery . Delivery on time , old mattresses gone , great delivery staff too . Mattresses look good - havnt used them yet !!
Magen was extremely knowledgeable and a total pleasure to talk to. She has in fact; secured all of our future bed business with Snooze! The delivery guys were punctual, efficient, helpful and friendly! What a pleasure doing business with Snooze!
Still no delivery after 3 weeks
Called several times. They never returned my calls, kept referring me to other people and can't meet the promised date for delivery. Asked me to call the warehouse directly?! In such cases, they should allow free cancellation. But no. I just have to wait or pay 20-25% cancellation fee, which is at their discretion and they cannot confirm the sum either. Bad experience, I do not recommend! My first and last time. Will be advising my friends to stay away from snooze.
Delivery was quick and efficent james was helpful good bloke we are overall happy with the new bed should last us for years to come.All in all very happy considering the last time we bought a bed it was a big debacle
great store, great range, great product, very friendly and well informed staff, found it a very pleasant experience would highly recommend them, one very happy camper, thank you snooze cairns
Excellent in-store service
The Snooze store in Launceston was the first mattress shop I visited in a search for a new Queen mattress. Sofie, the sales person, was so professional, knowledgeable and friendly, that I didn't bother continuing the search in competitors' stores. Sofie worked out a deal that included an ensemble base, and organised quick delivery. The quality of the bedding products in Snooze are obviously high, as is the way they treat customers.
Bought on line delivered and had a good night sleep moving house from Albany to Mandurah
On line choose the beds and mattresses we wanted with the helpful professional support of staff over email and telephone. Five star service , delivered and installed the beds by their staff.
Great friendly service
We needed new mattresses and were really pleased with the selection offered by Snooze in Launceston. It was so easy, Marita our sales person listened to our needs and found us the best mattresses. She was friendly and very knowledgeable. Next delivery was a bonus. Very happy with the service. Thank you.
- NSW, Manly Vale
- Verified customer
We just bought an adjustable bed from Snooze Manly Vale. I was really impressed with the range and also how they listened to our requirements. Pricing competitive and nice people to deal with. Robyn and Peter
Tony was great to deal with.
We recently purchased 2 beds from Tony at Snooze during this current Boxing Day sale period with all up savings of over $5000. They make your choice more accurate by using the sleep profiler technology where you and your partner can settle in and let the computer profile your preferred sleeping firmness.
Tony was a pleasure to deal with and made you feel like you had his complete attention and the next 10-15 years of comfort sleeping for you in his best interest. Thanks Snooze. Amazing quality, pricing and brilliant staff.
I went in store just to browse beds to replace my 15 year old set. I was impressed by the level of service and knowledge from all staff there. Thank you so much for an incredible experience.
Good customer service
I Purchased a mattress from Amnie. Great customer services very friendly very happy, heaps of good advice. Thank you. Organised delivery and good price also. Do recommend to use this store.
Love the range and team at Windsor
I was pleasantly surprised at how relaxed and friendly the team were at Windsor (I found the manager at Jindalee sexist & arrogant). I am very happy with the overall transaction and love my timber bed frame.
Brilliant service & Fantastic bed
We were very professionally helped in Snooze, and quickly discovered Benni is an expert in his field. We learned how to correctly choose a mattress for the first time in our lives, and how a mattress should be looked after & protected if you suffer from allergies, have had issues with dust mites, bed bugs etc.. We had all our doubts and questions answered. Previously, we'd only bought overseas or from IKEA. In addition, in that process of purchasing both a Madison Empire bed for ourselves and 2 mattresses for our guest room, (to cut a long stor...y short) we happened to find out when it came to pricing, that these guys work with honesty and integrity. I always have a billion things on my to-do list but the service we received was genuinely above and beyond, which is why I am taking the time to write this review. Also, the manager, Julie, went out of her way to help me choose fabric for the bed base / headboard when I brought in pictures from home. I also greatly appreciated her help. We are now extremely comfortable on our new bed, it was an expensive purchase, but quality sleep is an investment and it was well worth it. Our guests are also happy! We now have peace of mind also with a guarantee that previous issues we've had with beds in the household (impressed too with the mattress protection they offer) will simply not reoccur and we are that little bit more wiser about buying beds. This comes to many thanks to Snooze in Taylors Lakes, especially Benni, and as I said, the next time we need a bed we'll be back, and I am happy to recommend your services to others.
Easy to find and great staff
Easy going friendly staff. Have always found the staff to be friendly and knowledgeable about their products and services. Decision was made easily and quickly with delivery timing explained. Highly recommend them.
Love my Bed!!!!!
Awesome products and great prices. From the moment we entered the store we had a very pleasant experience. Our salesman young James is by far the BEST salesman I have EVER dealt with. He gently guided us in the right direction. He was patient and not pushy at all unlike the previous salespeople we dealt with at a store across the road. Love that James bothered to remember not only my and my husbands names but also our daughters. He also kept us well informed. James is to be highly commended because you definitely have some VERY happy customers here.
So happy with my purchases
Fabio did an amazing job with assisting me with a mattress that I want, showed me a few options and made the experience very enjoyable. Offered generous discounts as it was Boxing Day and made sure i was satisfied with my purchases. Bought a few pillows and protectors for my whole bed and I’m very happy with my purchases. Fabio was a great assistance and showed great customer service!
The reviewer stated that an incentive was offered for this review
wonderful service and information.
I so enjoyed shopping at Snooze, Erina, thanks to Monica and Luka, who were helpful and cheerful. Pleased with my purchase of two beds. Really recommend the Erina store. Five stars.
Would never shop anywhere else!
Monica knee her products and worked to the information I gave her about budget. Very knowledgeable and helpful. No hidden agenda and so personable. Made shopping easy and fuss free. Second highly recommend Monica and the team at Snooze Launceston.
Questions & Answers
Can you cancel and get your deposit back
Thank you for contacting Snooze. Please contact the team at the store where you placed your order or email us at firstname.lastname@example.org with your contact and store details. Please know that store are not required to provide a refund when there has simply been a change of mind.
Are you still making /selling the bilby loft bed?
Unfortunately, Bilby is no longer available, but we do have other frames that may be suitable.
A Snooze Store near your location will be glad to assist you in choosing a suitable bed frame.
You can find your nearest Store by using our Store Finder function on the website https://www.snooze.com.au/pages/store-locator
Bilby Single Bed Frame Snooze- does anyone know where I can get a copy of Assembly instructions?
If the assembly instructions for the products in your order are missing please contact the store that you purchased the products from and we will ensure these are sent to you as quickly as possible. We can send either send the instructions by post or send a scanned image of the instructions by email.
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