Reviewer Photos & Videos
Low quality Oztrail shade awning and Poor customer experience
*******I would never recommend anyone to buy products from Snowys due to the poor customer service. Their team won't reply you for weeks but they will response the online review within a day. I have lodged a complain to Australia Consumer and Business Services as suggested by ACCC *******
I bought Oztrail RV shade awning on 02 October 2020. I found a small hole on the awning when I first tested it. 22 January 2021 the awning was broke during the second time use. The broadcast showed that It's a beautiful day with mild wind 2 to 13 km/h. I con...tacted with the after sales service and representor told me that Oztrail could not repair as the required part was out of stock. I wait and wait. 4 months later, June 16, I contact Snowys again. Unfortunately there is still no response
Water Bladder let me down
Hi, purchased a 6 Ltr Sea to Summit water bladder which lasted 6 days on a hike before leaking. Returned to Snowies who examined & refused an exchange as they classified it being punctured by a sharp object which warranty will not cover. $50 badly spent. Disappointed in the product ,& customer service.
Excellent sums it up
This is just a big Thank You to Jarrod in your Queensland Shop, he went over the top to get our item down to us as quickly as possible, he was a pleasure to deal with and in the future we will be looking to Snowys for our next purchase, Thanks again Jarrod - Steve Blue Mountains NSW
Awesome service & staff
I found these guys really know their stuff.
Called up - nothing too much trouble - I never felt rushed to get off the phone until all my questions were answered.
Put some gear on hold for me to collect prior to a trip I was making a few days later.
The products I purchased were exactly as I was told & not only did the trick, but made my trip more enjoyable.
Well done Snowys
I bought some pegs recently and was amazed by the service received from a staff member named Keeta. Super friendly and really helpful with my purchase. This made for an overall amazing experience. I will be telling my family and friends and I’ll be heading back there as soon as I can!
- Physical store
God only knows where my parcel is and when it gets delivered.....
I've placed my order with Snowys on 18/01/2019 hoping I will get my order delivered before 25th Jan so that I can happily go for a camping on long weekend: I got Snowys packaged my order and sent for dispatch on the same day however my package got split into 2 and got one part delivered on 22nd of Jan but other part (Tent) was not yet delivered (30th Jan). 1. I had to rent a tent for $40 a day for 3 nights and paid $120 to continue with my camping plan so that I dont lose my all other bookings and 2. I never get an update or commitment on deliv...ery date: I had multiple calls with Gen (Snowys) where I honestly have to tell that she tried her best to reach out to Toll to get me a status and I personally had reached out to Toll and they have a crap delivery service: They neither tell me what the status not can provide a status where my parcel is. Gen tells me that Toll were not able to track my parcel and dont know where it is in their warehouse: Now I reached out to Snowys and they tells me they can't reimburse my money until they gets an update from Toll...and Toll doesn't know where my parcel is and how and then they will come back: Why the heck is this my problem? Snowys should have better process and management of Toll as their delivery partner? Don't they? Why are you making customers accountable for your poor processes and delivery vendor management??
Great to know you are there when I need good gear.
Snowys has a great range of quality outdoor gear at very reasonable prices. Service is tops. Fast delivery of goods the way I like it. I live in a rural area & know I can get most of my needs from snowys.
WOW, quick delivery.
Ordered goods online and they were delivered to suburban Melbourne from Adelaide in under 24 hours.
Also needed to speak to staff via phone and the staff member was very obliging and friendly.
"Snowys" will be on my go to list when needing products they carry. Thank you.
Credit where credit due
Thanks for the super fast shipping and the person that packed it did a sensational job of making sure it arrived without damage.
No delivery fee and arrived within 2 days
Great service. Ordered the oztrail double Luna camp chair . On sale. No delivery fee and here within 2 days. Kids love it!!
2nd time iv used snowys same result both times superfast delivery excellent service great products will use again thank you
This is my second time shopping at Snowys and on both occasions were excellent. Great products and fast shipping. No hesitation in shopping again.
Unbelievable fantastic company.
I just made my first purchase from this company and I cannot believe how good the service was. The range of products were great and the item I wanted was cheaper than anywhere else that I had looked. It was a top brand as well. The products were well packed and I cannot get over how fast they arrived and I live in a rural area.
I will definitely be back.
My tent came quickly and was a fantastic price. Thanks Snowys I can't wait to set it up and try it out
Excellent business to purchase from
Prices are competitive, purchase was easy and delivery was prompt. We can only recommend them for the excellent service provided.
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