Excellent sums it up
This is just a big Thank You to Jarrod in your Queensland Shop, he went over the top to get our item down to us as quickly as possible, he was a pleasure to deal with and in the future we will be looking to Snowys for our next purchase, Thanks again Jarrod - Steve Blue Mountains NSW
Awesome service & staff
I found these guys really know their stuff.
Called up - nothing too much trouble - I never felt rushed to get off the phone until all my questions were answered.
Put some gear on hold for me to collect prior to a trip I was making a few days later.
The products I purchased were exactly as I was told & not only did the trick, but made my trip more enjoyable.
Well done Snowys
I bought some pegs recently and was amazed by the service received from a staff member named Keeta. Super friendly and really helpful with my purchase. This made for an overall amazing experience. I will be telling my family and friends and I’ll be heading back there as soon as I can!
- Physical store
God only knows where my parcel is and when it gets delivered.....
I've placed my order with Snowys on 18/01/2019 hoping I will get my order delivered before 25th Jan so that I can happily go for a camping on long weekend: I got Snowys packaged my order and sent for dispatch on the same day however my package got split into 2 and got one part delivered on 22nd of Jan but other part (Tent) was not yet delivered (30th Jan). 1. I had to rent a tent for $40 a day for 3 nights and paid $120 to continue with my camping plan so that I dont lose my all other bookings and 2. I never get an update or commitment on deliv...ery date: I had multiple calls with Gen (Snowys) where I honestly have to tell that she tried her best to reach out to Toll to get me a status and I personally had reached out to Toll and they have a crap delivery service: They neither tell me what the status not can provide a status where my parcel is. Gen tells me that Toll were not able to track my parcel and dont know where it is in their warehouse: Now I reached out to Snowys and they tells me they can't reimburse my money until they gets an update from Toll...and Toll doesn't know where my parcel is and how and then they will come back: Why the heck is this my problem? Snowys should have better process and management of Toll as their delivery partner? Don't they? Why are you making customers accountable for your poor processes and delivery vendor management??
Great to know you are there when I need good gear.
Snowys has a great range of quality outdoor gear at very reasonable prices. Service is tops. Fast delivery of goods the way I like it. I live in a rural area & know I can get most of my needs from snowys.
WOW, quick delivery.
Ordered goods online and they were delivered to suburban Melbourne from Adelaide in under 24 hours.
Also needed to speak to staff via phone and the staff member was very obliging and friendly.
"Snowys" will be on my go to list when needing products they carry. Thank you.
Credit where credit due
Thanks for the super fast shipping and the person that packed it did a sensational job of making sure it arrived without damage.
No delivery fee and arrived within 2 days
Great service. Ordered the oztrail double Luna camp chair . On sale. No delivery fee and here within 2 days. Kids love it!!
2nd time iv used snowys same result both times superfast delivery excellent service great products will use again thank you
This is my second time shopping at Snowys and on both occasions were excellent. Great products and fast shipping. No hesitation in shopping again.
Unbelievable fantastic company.
I just made my first purchase from this company and I cannot believe how good the service was. The range of products were great and the item I wanted was cheaper than anywhere else that I had looked. It was a top brand as well. The products were well packed and I cannot get over how fast they arrived and I live in a rural area.
I will definitely be back.
My tent came quickly and was a fantastic price. Thanks Snowys I can't wait to set it up and try it out
Excellent business to purchase from
Prices are competitive, purchase was easy and delivery was prompt. We can only recommend them for the excellent service provided.
I'm a very happy customer
The service was prompt, the products were reasonably priced and the quality of the products was what I expected or above. Great place to shop!
A big thank you to David S who listened to my story without interrupting and then made a decision based on my story, this is a rare event in a lot of retail outlets in this day and age, well done Snowy and thank you.
Great Supplier with excellant delivery
Product was available at the cheapest price I could find online and available in the design I wanted. Item was supplied to WA the next day.
So I had a few issues trying to make purchases online... spoke to staff on the phone and they are not willing to help nor refer the problem to tech support so I guess I'll no longer be a customer of this company...
Wonderful service and fast delivery!
I am so pleased with the level of customer service and product quality. Excellent service from ordering to delivery, even speeding up part of my order to make sure I got it when I needed it. Delivery company was also great and followed instructions left in order. Will definitely be ordering all our camping gear from Snowys from now on!
Fantastic to deal with
Great prices quick service I will continue to buy with snowys . The goods I bought are perfect.. I have dealt with snowys before
Speed and quality!
Came quick and exactly what I wanted. Great price for quality brands. Could cut down on non-recyclable packaging with delivery.
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