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Snowys Outdoors
4.7 from 622 reviews · View Statistics

Reviews

  • Product Quality
    3.3 (4)
  • Return Claim MadeYes (1) · No (4)
  • Shipping
    2.0 (5)
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Iron

IronSydney

  • 23 reviews
  • 20 likes

took a while, but Snowys' did eventually fix a problem

published

My only experience with Snowys was mixed. I couldn’t get a look at a particular tent anywhere near my place, so relied on their online videos and descriptions, which didn’t work out in practice. The tent was really poor in the wet, something I haven’t had to worry about for years, and should have been made obvious on the website. It took a long time, but Snowys did finally resolve the issue, which was reasonably complicated.

Delivery was impressively fast, even during the holidays, but they do use Toll.

Product Quality
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8 comments
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Iron
Iron
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KayL

KayLGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Uses Toll IPEC couriers exclusively. Be prepared for lost parcels and delays

published

Snowys is fine as a supplier/seller, up to the point when it comes to delivering their goods. They only offer shipping via Toll Couriers, and not others such as AusPost/Startrack. Toll is awfully unreliable.

Shipping
Incentivised ReviewNo
1 comment
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Sanic S.

Sanic S.Sydney, NSW

  • 2 reviews

Friendly service but poor stock experience

published

Ordered a clearance tent with 13 tents left on the website. Came back the next day and they were still showing stock of the tents online so I was sure I had been reserved one. A few days later and parts of my order were shipped without the tent. Had to call up to find why this had occurred and that there were stock shortages. Phone staff can't be faulted though, very friendly and helpful. Just had a poor experience with their stock count.

Incentivised ReviewNo
1 comment
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Jan

Jan

  • 2 reviews

Check courier reviews

published

I found good reviews online so I tried ordering from Snowys however they seem to use Toll as courier which has really bad reviews online. I received a tracking number and it said already delivered per courier’s tracking but I did not get my items yet or a missed delivery card or even a knock from my door. I’m hoping they can help me track it. Order number is 559488.

Update:

I just received my parcel today and not as what the tracking said that it was already delivered yesterday, seems like the courier's tracking has issues. Although I already received it, 1 item was missing from my order so I will inform customer service.

Incentivised ReviewNo
Return Claim MadeNo
2 comments
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Pam

PamNorth Queensland, QLD

  • 2 reviews
  • 1 like

customer service

published

As we live remote, I asked that my order be sent with australia post (being the only ones that deliver to our address). I did receive a promt phone call which was great but the sales lady said that as they do not use australia post, I could either cancel my order, or proceed with courier knowing that they will not deliver (might need to collect 200km away). There was no offering any other alternative. I thought that supporting Australian business, there may have been some compromise/ better service. I would have been happy to pay extra for someone to run down the road and post.

Shipping
Incentivised ReviewNo
2 comments
Pam
Pam

The sales lady did follow up and send a prompt response as to where my parcel will now be deilvered. Now only 70km away. At least I am kept informed which is good.

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Art Vandalay

Art VandalayCentral Highlands and Goldfields, VIC

  • 4 reviews
  • 3 likes

Good online store- they use Toll IPEC which is a nightmare.

published
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Kulwinder S.

Kulwinder S.Greater Melbourne (Metropolitan), VIC

Fast delivery is not what I got.

published
Product Quality
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1 comment
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Rachel

Rachel

  • 2 reviews

Disappointing customer service

published

I have ordered from Snowys previously and was impressed. Great product and fast delivery. Unfortunately, my latest experience with Snowys online has been extremely disappointing. After receiving my product, I contacted Snowys service with regard to a small fault in the item I received on 3 different occasions, however, have still not received a reply. Very disappointing customer service.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
7 comments
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Loungecat

LoungecatHunter Region, NSW

  • 2 reviews
  • 2 likes

Disappointed and frustrated

published

I ordered several gifts from Snowys, needed for 11 January. Had a belated notice that one item was out of stock (fair enough, that happens). Shipping noted at taking 3 - 5 days. Ordered 5 January and items supposed (according to tracking) arrived in Newcastle on 10 January and were due to be delivered that day. I am still waiting on 14 January. Emailed on 10 Jan. to enquire -- no response. Had an apologetic response on 13 January, but still not gifts. While I can't comment on the quality of the goods, the store really needs to get another delivery company as there are a number of negative reviews like this one. Definitely not worth buying something from them that is needed within the promised time frame.

1 comment
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Nic

NicSydney

Dissapointed with returns policy

published
1 comment
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Deva

DevaMelbourne

  • 2 reviews
  • 2 likes

Terrible delivery partner

published
1 comment
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Tony

TonyWallan

  • 3 reviews
  • 3 likes

Service

published
2 comments
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Tony
Tony

Ben I definitely left feedback on your chair on your site because it said when finished you guys look at it first, sorry Ben this doesn’t solve my problem I’m stuck with it Ye

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Kuini

KuiniQueensland

  • 2 reviews
  • 4 likes

Icekool Icebox 200 Litre - Hinges arrive damaged and unattached/broken.

published

I ordered this product online for my husband and assumed would arrive in good order. My husband says that some of the hinges are damaged when he unpacked it and says that they could have been damaged in transit. He also thinks it could be a manufacturing problem as the hinges would not be able to support the lid when it is open. We will now have to wait for probably more hinges which will not make a difference. After contacting them they assured me that they would respond to us in 1-2 days and to send photos via email which I did. They were quick to respond to that and I hope we will hear from the warrantys officer before Christmas.

2 comments
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Kuini
Kuini

Well can't fail them for the fantastic and prompt service.
Many solutions offered in my favour. Got to be happy with that.
Thanks Nick. Look forward to hearing from you soon and Merry Christmas.

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Charlotte

CharlotteAdelaide

Terrible customer service

published

Purchased the new Darche awning yesterday and the walls which was about $1500 at the store in Keswick, Adelaide. Not only were we charged extra and had to go back and get a refund but we drove over an hour to get home only to find out that the guy that sold us the awning never gave us the correct boxes and we were missing the box that contained all the mounting brackets and poles. We then had to drive over an hour to go back there and pick the box up and all we got was "we are sorry". Not happy seeing as we paid a lot of money for a product and yet the people selling it had no idea what they were doing.

1 comment
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GA

GAMelbourne

  • 7 reviews
  • 7 likes

Good service if item is in stock

published
1 comment
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Fayley

FayleyWestern Australia

  • 25 reviews
  • 10 likes

Repeat customer - quick, helpful, value BAD DELIVERY

published

I've made more than 8 online orders with Snowys now. The price is competitive, they have a good range, and easy buying experience. The website is great (categories, filters, reviews, product specs) to use on an iPhone or iPad. The only problem is their delivery agent. They use Hinter Express and they don't manage the quality of service. Our $$$$ expensive tent was left at our front door unattended and it was never followed up when I complained, and Hunter have 1 only pickup location if you aren't at home and it's in Welshpool. I've moved my business to someone who uses Australia Post (as bad as they are at least their pick up sites are close).

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Questions & Answers

Bwana

Bwanaasked

Online store

Greetings. I recently purchase a replacement dimmer for my yellow/white light setup. The new dimmer has got a different yellow connector (key locks)from my previous one and so doesn't connect up with the the 2 light bars through the Y connector piece. Please advise.

1 answer
Snowys Outdoors
Snowys O.Snowys Outdoors

I assume you are referring to the Korr Camp Light Kits here Bwana?
If so, then as far as I am aware the fittings have always been the same. If you are still having problems here I'd suggest sending some photos of the fittings to service@snowys.com.au, we'll be in a better position to provide advice.
~ Ben

Ruby

Rubyasked

Online store

I bought the Coleman eventemp 3 burner stove. I want to use It with normal swap ‘n’ go gas bottle from garage. Do I need an adapter? If so, which type? There are so many to choose from.
Thanks,
Di

1 answer
Snowys Outdoors
Snowys O.Snowys Outdoors

Hi Di, assuming you are connecting to the 9Kg Swap and Go bottles which have a POL fitting, you'll you would need is one of these hoses - https://www.snowys.com.au/gas-hose-colemanbomunef-to-pol.
You need to keep the regulator attached to the stove and connect the hose to the regulator, then you can attach the other end of the hose to the gas bottle.
I hope that helps.
~ Ben

Rochelle

Rochelleasked

Online store

Hi There, How much are the Hex Pegs?
Rochelle

1 answer
Snowys Outdoors
Snowys O.Snowys Outdoors

Apologies for my delayed reply, Rochelle. You can see our Hex Peg range with pricing here - https://www.snowys.com.au/hex-pegs. ~ Ben

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