took a while, but Snowys' did eventually fix a problem
My only experience with Snowys was mixed. I couldn’t get a look at a particular tent anywhere near my place, so relied on their online videos and descriptions, which didn’t work out in practice. The tent was really poor in the wet, something I haven’t had to worry about for years, and should have been made obvious on the website. It took a long time, but Snowys did finally resolve the issue, which was reasonably complicated.
Delivery was impressively fast, even during the holidays, but they do use Toll.
Uses Toll IPEC couriers exclusively. Be prepared for lost parcels and delays
Snowys is fine as a supplier/seller, up to the point when it comes to delivering their goods. They only offer shipping via Toll Couriers, and not others such as AusPost/Startrack. Toll is awfully unreliable.
Friendly service but poor stock experience
Ordered a clearance tent with 13 tents left on the website. Came back the next day and they were still showing stock of the tents online so I was sure I had been reserved one. A few days later and parts of my order were shipped without the tent. Had to call up to find why this had occurred and that there were stock shortages. Phone staff can't be faulted though, very friendly and helpful. Just had a poor experience with their stock count.
Check courier reviews
I found good reviews online so I tried ordering from Snowys however they seem to use Toll as courier which has really bad reviews online. I received a tracking number and it said already delivered per courier’s tracking but I did not get my items yet or a missed delivery card or even a knock from my door. I’m hoping they can help me track it. Order number is 559488.
I just received my parcel today and not as what the tracking said that it was already delivered yesterday, seems like the courier's tracking has issues. Although I already received it, 1 item was missing from my order so I will inform customer service.
As we live remote, I asked that my order be sent with australia post (being the only ones that deliver to our address). I did receive a promt phone call which was great but the sales lady said that as they do not use australia post, I could either cancel my order, or proceed with courier knowing that they will not deliver (might need to collect 200km away). There was no offering any other alternative. I thought that supporting Australian business, there may have been some compromise/ better service. I would have been happy to pay extra for someone to run down the road and post.
Good online store- they use Toll IPEC which is a nightmare.
Nothing against the online store but using toll ipec delivery for a few little items is ridiculous. Especially when they are so difficult to deal with. They attempted to deliver my package when I was home to a side entrance that was not clearly accessible and obviously didn’t knock loud enough, and then left the note that the item is going back to the depot 1.5 hours away. I call them and they say they will deliver tomorrow so be home (again) between 9-5. I tell them to put a note for the driver- go to the front door. Wouldn’t you know it- they...don’t turn up. Another day wasted. Call them and they say Snowys won’t allow the redelivery and I have to go pick up at the depot 1.5 hours away. I understand there would be another cost associated with that but Toll stuffed it up to begin with. I let them know how disappointed i am- and the operator says they can deliver to the local news agency instead. Why didn’t they just do this the first time??? You might think this should be on tolls site- but snowys chooses to go through a crap courier company and need to hold them accountable.
Fast delivery is not what I got.
Read the reviews, felt that I could trust the company. Service is not that bad, people are nice.
I ordered black wolf Turbo 240 x lf on Wednesday 28/08. According to the fast delivery (1-2 business days, which is mentioned on the website), I should have received the product by Friday max, instead, I don't get any call or email and I had to follow up with the courier company to find out if the delivery was even getting done on that day, and I received the item on Monday and had to waste another day as the courier company wouldn't give an ETA. ...On the top of that, when I called Snowys to ask them to sort out or to do something about it, they said, "it sometimes takes up to 5 business days to get delivered, it's mentioned in your email", I told the rep that it's not as can be seen clearly in the picture. To which she agreed later, and said there wouldn't be anything they could do (they did apologised tho). All I'm saying is that it is misleading for the customer to rely on the 1-2 days fast delivery, as sometimes people make plans accordingly and they get affected due to such things. Last but not the least, I popped in Anaconda today and found out they could have beaten the price by 10% and I could have picked it up straight away. All in all, if one makes any promises they should be met given such a big name. Disappointed.
Disappointing customer service
I have ordered from Snowys previously and was impressed. Great product and fast delivery. Unfortunately, my latest experience with Snowys online has been extremely disappointing. After receiving my product, I contacted Snowys service with regard to a small fault in the item I received on 3 different occasions, however, have still not received a reply. Very disappointing customer service.
- Online store
Disappointed and frustrated
I ordered several gifts from Snowys, needed for 11 January. Had a belated notice that one item was out of stock (fair enough, that happens). Shipping noted at taking 3 - 5 days. Ordered 5 January and items supposed (according to tracking) arrived in Newcastle on 10 January and were due to be delivered that day. I am still waiting on 14 January. Emailed on 10 Jan. to enquire -- no response. Had an apologetic response on 13 January, but still not gifts. While I can't comment on the quality of the goods, the store really needs to get another delivery company as there are a number of negative reviews like this one. Definitely not worth buying something from them that is needed within the promised time frame.
Dissapointed with returns policy
I am dissapointed with Snowy’s lack of transparency regarding their returns policy. When purchasing some bulky items- sleeping bags, mattresses etc- I tried to find information on their website regarding whether the customer or Snowy’s would cover the cost of the return, in case the products were not suitable. Understandably, when buying products off the internet, this is important to know, as paying for postage on returns for bulky items can become very expensive. I could not find any information, but in the Christmas rush decided to go ahead ...with the purchase anyway. Unfortunately the sleeping bags were too big and bulky for our camping needs so I rang Snowy’s about a return. They informed me I would need to pay return postage. I asked why this information was not on their webpage, to which they responded that their web manager had decided they didn’t need to put it up, because “we don’t say that we do cover return postage”. The problem is that Snowy’s doesn’t say anything at all about return postage- it’s a clear omission and unethical given the fact that Snowy’s prides itself on providing a 60 days returns policy, which obviously would lose alot of its appeal if it were actually made clear to the customer that they would be footing the bill for the return postage. I am a return customer to Snowy’s and have previously always had good service from them- but do be aware that their returns policy comes with considerable postage costs.
- Online store
Terrible delivery partner
I ordered a tarp and missed delivery. No second attempt for delivery and the goods had been sent to Toll depot which is 40km away- apparently the only depot for entire Melbourne.
Worst is only collection depo for entire Melbourne is not opened on Sat and items can be collected only during working hours Mon-Fri. Of course the website says there will be a fair drive for collection if the delivery is missed but who would expect it to be so far out to be opened only on working days? So much for online shopping re-delivery costs $25.00 for an it...em originally worth $39.00 Such a rip-off in disguise of so called “re-delivery cost” [name removed], I gave the business to Snowy despite having cheaper e-bay options as it wasn’t correct to buy it elsewhere watching your you-tube review and getting my questions answered by you but the good deed back fired. Your team is exceptional so please don’t do exclusive delivery with so called logistics partners who doesn’t care for your business or your clients. Most on-line companies offer free-returns nowadays so don’t let your exceptional business to lose its value. This delivery partner and the strategy is a rip off. I might unfortunately not return to Snowys. I sincerely wish you guys best of luck!
- Online store
I purchased 2 vipor XVI chairs ,your delivery service was great but as i sad to [name removed] its very hard to decide on chairs as you cant test out the comfort so [name removed] did say no prob you can return if your unhappy that's it so when they arrived we weren't to happy with comfort so i called them up and was told i would have to arrange transport return i thought ok so i called Tollipec who delivered to us and as i didn't have an account cost would be $103 so then i tried Aus post and Cost $61 .I didn't mind paying something but that ...was ridiculous so i emailed them telling them exactly that and that i wouldn't purchase from interstate again, they emailed me back saying NO PROBLEM TONY THANKS FOR LETTING US KNOW !! I would have thought that they obviously send items everywhere and would have an account with Toll ipec and could have helped me with a cheaper option on return but wasnt the case another thing was i reviewed the item and service on there site and it is not up there .Anyway wont be buy from them again
Icekool Icebox 200 Litre - Hinges arrive damaged and unattached/broken.
I ordered this product online for my husband and assumed would arrive in good order. My husband says that some of the hinges are damaged when he unpacked it and says that they could have been damaged in transit. He also thinks it could be a manufacturing problem as the hinges would not be able to support the lid when it is open. We will now have to wait for probably more hinges which will not make a difference. After contacting them they assured me that they would respond to us in 1-2 days and to send photos via email which I did. They were quick to respond to that and I hope we will hear from the warrantys officer before Christmas.
Terrible customer service
Purchased the new Darche awning yesterday and the walls which was about $1500 at the store in Keswick, Adelaide. Not only were we charged extra and had to go back and get a refund but we drove over an hour to get home only to find out that the guy that sold us the awning never gave us the correct boxes and we were missing the box that contained all the mounting brackets and poles. We then had to drive over an hour to go back there and pick the box up and all we got was "we are sorry". Not happy seeing as we paid a lot of money for a product and yet the people selling it had no idea what they were doing.
Good service if item is in stock
I went to Snowys because of all the 5-star reviews I have seen. Personally, I already had 3 orders with them and encountered hiccups along they way.
My first order was fast. Ordered on a Thursday, received a shipping email Friday, shipment arrived the following Monday. So I decided to order from them for the other camping supplies that I need.
So for the second order, I ordered the following day after I received my first, Tuesday 05/09. Wednesday, Thursday, no email whether my order has been shipped. Friday decided to call. That's only when ...
Repeat customer - quick, helpful, value BAD DELIVERY
I've made more than 8 online orders with Snowys now. The price is competitive, they have a good range, and easy buying experience. The website is great (categories, filters, reviews, product specs) to use on an iPhone or iPad. The only problem is their delivery agent. They use Hinter Express and they don't manage the quality of service. Our $$$$ expensive tent was left at our front door unattended and it was never followed up when I complained, and Hunter have 1 only pickup location if you aren't at home and it's in Welshpool. I've moved my business to someone who uses Australia Post (as bad as they are at least their pick up sites are close).
Questions & Answers
Greetings. I recently purchase a replacement dimmer for my yellow/white light setup. The new dimmer has got a different yellow connector (key locks)from my previous one and so doesn't connect up with the the 2 light bars through the Y connector piece. Please advise.
I assume you are referring to the Korr Camp Light Kits here Bwana?
If so, then as far as I am aware the fittings have always been the same. If you are still having problems here I'd suggest sending some photos of the fittings to firstname.lastname@example.org, we'll be in a better position to provide advice.
I bought the Coleman eventemp 3 burner stove. I want to use It with normal swap ‘n’ go gas bottle from garage. Do I need an adapter? If so, which type? There are so many to choose from.
Hi Di, assuming you are connecting to the 9Kg Swap and Go bottles which have a POL fitting, you'll you would need is one of these hoses - https://www.snowys.com.au/gas-hose-colemanbomunef-to-pol.
You need to keep the regulator attached to the stove and connect the hose to the regulator, then you can attach the other end of the hose to the gas bottle.
I hope that helps.
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