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Snowys Outdoors
4.7 from 623 reviews · View Statistics

Reviews

  • Product Quality
    3.6 (5)
  • Return Claim MadeYes (1) · No (6)
  • Shipping
    2.5 (6)
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Iron
IronSydney
  • 24 reviews
  • 20 likes

took a while, but Snowys' did eventually fix a problem

published

My only experience with Snowys was mixed. I couldn’t get a look at a particular tent anywhere near my place, so relied on their online videos and descriptions, which didn’t work out in practice. The tent was really poor in the wet, something I haven’t had to worry about for years, and should have been made obvious on the website. It took a long time, but Snowys did finally resolve the issue, which was reasonably complicated.

Delivery was impressively fast, even during the holidays, but they do use Toll.

Product Quality
Shipping
8 comments
Snowys Outdoors
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Iron
Iron
Snowys Outdoors
Snowys O.Snowys Outdoors
KayL
KayLGreater Melbourne (Metropolitan), VIC
  • 3 reviews

Uses Toll IPEC couriers exclusively. Be prepared for lost parcels and delays

published

Snowys is fine as a supplier/seller, up to the point when it comes to delivering their goods. They only offer shipping via Toll Couriers, and not others such as AusPost/Startrack. Toll is awfully unreliable.

Shipping
Incentivised ReviewNo
1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors
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0.0
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Sanic S.
Sanic S.Sydney, NSW
  • 2 reviews

Friendly service but poor stock experience

published

Ordered a clearance tent with 13 tents left on the website. Came back the next day and they were still showing stock of the tents online so I was sure I had been reserved one. A few days later and parts of my order were shipped without the tent. Had to call up to find why this had occurred and that there were stock shortages. Phone staff can't be faulted though, very friendly and helpful. Just had a poor experience with their stock count.

Incentivised ReviewNo
1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors
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Diggavf124
Diggavf124Sydney, NSW
  • 10 reviews

Excellent service, good prices...couldn't use online portal with an iMac

published

The web site wouldn't let me checkout on my iMac. Tried the iPad..nope. Seems there online shop isn't liking Mac Safari. So had to use wives Chrome or whatever on her iMac. Worked great. This little speed bump wouldn't stop me from buying again. Although it was annoying as I buy heaps using this browser. I like the fact they post videos of the more popular products.

Product Quality
Shipping
1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors
Jan
Jan
  • 2 reviews

Check courier reviews

published

I found good reviews online so I tried ordering from Snowys however they seem to use Toll as courier which has really bad reviews online. I received a tracking number and it said already delivered per courier’s tracking but I did not get my items yet or a missed delivery card or even a knock from my door. I’m hoping they can help me track it. Order number is 559488.

Update:

I just received my parcel today and not as what the tracking said that it was already delivered yesterday, seems like the courier's tracking has issues. Although I already received it, 1 item was missing from my order so I will inform customer service.

Incentivised ReviewNo
Return Claim MadeNo
2 comments
Snowys Outdoors
Snowys O.Snowys Outdoors
Snowys Outdoors
Snowys O.Snowys Outdoors
Pam
PamNorth Queensland, QLD
  • 2 reviews
  • 1 like

customer service

published

As we live remote, I asked that my order be sent with australia post (being the only ones that deliver to our address). I did receive a promt phone call which was great but the sales lady said that as they do not use australia post, I could either cancel my order, or proceed with courier knowing that they will not deliver (might need to collect 200km away). There was no offering any other alternative. I thought that supporting Australian business, there may have been some compromise/ better service. I would have been happy to pay extra for someone to run down the road and post.

Shipping
Incentivised ReviewNo
2 comments
Pam
Pam

The sales lady did follow up and send a prompt response as to where my parcel will now be deilvered. Now only 70km away. At least I am kept informed which is good.

Snowys Outdoors
Snowys O.Snowys Outdoors
Art Vandalay
Art VandalayCentral Highlands and Goldfields, VIC
  • 4 reviews
  • 3 likes

Good online store- they use Toll IPEC which is a nightmare.

published
Product Quality
Shipping
1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors
Kulwinder S.
Kulwinder S.Greater Melbourne (Metropolitan), VIC

Fast delivery is not what I got.

published
Product Quality
Shipping
1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors
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0.0
(1,234)
Lynne. B
Lynne. BHunter Region, NSW

Quick easy will shop here again!

published

Received my delivery the next day. So simple and so efficient
Highly recommend!! Glad that I found this retailer
Excellent service and price, will shop here again for our camping needs

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors

Thanks for choosing to shop at Snowys, Lynne. Happy Camping! ~ Ben

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Rachel
Rachel
  • 2 reviews

Disappointing customer service

published

I have ordered from Snowys previously and was impressed. Great product and fast delivery. Unfortunately, my latest experience with Snowys online has been extremely disappointing. After receiving my product, I contacted Snowys service with regard to a small fault in the item I received on 3 different occasions, however, have still not received a reply. Very disappointing customer service.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
7 comments
Snowys Outdoors
Snowys O.Snowys Outdoors
Snowys Outdoors
Snowys O.Snowys Outdoors
Rachel
Rachel
Loungecat
LoungecatHunter Region, NSW
  • 2 reviews
  • 2 likes

Disappointed and frustrated

published

I ordered several gifts from Snowys, needed for 11 January. Had a belated notice that one item was out of stock (fair enough, that happens). Shipping noted at taking 3 - 5 days. Ordered 5 January and items supposed (according to tracking) arrived in Newcastle on 10 January and were due to be delivered that day. I am still waiting on 14 January. Emailed on 10 Jan. to enquire -- no response. Had an apologetic response on 13 January, but still not gifts. While I can't comment on the quality of the goods, the store really needs to get another delivery company as there are a number of negative reviews like this one. Definitely not worth buying something from them that is needed within the promised time frame.

1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors
Nic
NicSydney

Dissapointed with returns policy

published
1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors

Pleasing service

published

There was a delay because item was out of stock but I rang Snowys to explain I needed item by a certain date. I was pleased to have item delivered to my door well in my time frame. Item was well priced. Pleased with service

1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors

Sorry for any delays, Annabel. It's good to know we were still able to arrange something for you in time. Happy Camping! ~ Ben

Kel
KelBundaberg
  • 28 reviews
  • 1 like

Great Service and product !!

published

I ordered a travel clock from Snowy's on Wed online. It was delivered the next day by Toll Tpt............how good is that service !
Well done Snowy's. I will be purchasing from you again in the future for sure.

2 comments
Snowys Outdoors
Snowys O.Snowys Outdoors

Thanks for your feedback, Kel. Happy Travels! ~ Ben

Kel
Kel

I wish there were more businesses like yours that has great customer service !!!!!

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Deva
DevaMelbourne
  • 2 reviews
  • 2 likes

Terrible delivery partner

published
1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors
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Questions & Answers

Bwana
Bwanaasked
Online store

Greetings. I recently purchase a replacement dimmer for my yellow/white light setup. The new dimmer has got a different yellow connector (key locks)from my previous one and so doesn't connect up with the the 2 light bars through the Y connector piece. Please advise.

1 answer
Snowys Outdoors
Snowys O.Snowys Outdoors

I assume you are referring to the Korr Camp Light Kits here Bwana?
If so, then as far as I am aware the fittings have always been the same. If you are still having problems here I'd suggest sending some photos of the fittings to service@snowys.com.au, we'll be in a better position to provide advice.
~ Ben

Ruby
Rubyasked
Online store

I bought the Coleman eventemp 3 burner stove. I want to use It with normal swap ‘n’ go gas bottle from garage. Do I need an adapter? If so, which type? There are so many to choose from.
Thanks,
Di

1 answer
Snowys Outdoors
Snowys O.Snowys Outdoors

Hi Di, assuming you are connecting to the 9Kg Swap and Go bottles which have a POL fitting, you'll you would need is one of these hoses - https://www.snowys.com.au/gas-hose-colemanbomunef-to-pol.
You need to keep the regulator attached to the stove and connect the hose to the regulator, then you can attach the other end of the hose to the gas bottle.
I hope that helps.
~ Ben

Rochelle
Rochelleasked
Online store

Hi There, How much are the Hex Pegs?
Rochelle

1 answer
Snowys Outdoors
Snowys O.Snowys Outdoors

Apologies for my delayed reply, Rochelle. You can see our Hex Peg range with pricing here - https://www.snowys.com.au/hex-pegs. ~ Ben

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