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Snowys Outdoors
4.7 from 632 reviews · View Statistics
Listing monitored by Snowys Outdoors

Reviews

  • Product Quality
    2.9 (10)
  • Return Claim MadeYes · No (20)
  • Shipping
    1.9 (9)
  • Customer Service
    1.0 (1)
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wangchun8708
wangchun8708Metropolitan Adelaide, SA
  • 2 reviews

Low quality Oztrail shade awning and Poor customer experience

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store Location92 Richmond Road Keswick SA 5035
Snowys Outdoors
Snowys O.Snowys Outdoors

Let me follow this up for you, wangchun8707, I do apologise for the hassle. I'll post updates here. ~ Ben

Snowys Outdoors
Snowys O.Snowys Outdoors
wangchun8708
wangchun8708

Great… when they deliver

published

I have purchased multiple orders through snows in store and online. Typically I have found them great, however I had an order sit on backlog for 10 months before being cancelled. If a product is not available then don’t take payment for it.

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Snowys Outdoors
Snowys O.Snowys Outdoors

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0.0
(1,234)

Buyers beware - Unreliable shipping with Poor customer experience

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Snowys Outdoors
Snowys O.Snowys Outdoors
Tiptoes
TiptoesGreater Melbourne (Metropolitan), VIC
  • 13 reviews
  • 8 likes

Take order and payment, then no goods for 2 months

published

Placed an order, item showed as in stock. Paid, then 4 days later I received notification my goods won't be available for over 2 months. I would not have ordered if I knew this. Poor form to do this.

Incentivised Review No
Return Claim MadeNo
Snowys Outdoors
Snowys O.Snowys Outdoors
Tiptoes
Tiptoes

Ordered and paid for item in January. Item showed as being in stocks and I have just been notified that the item is now delayed until the end of May. Standing by the comments above.

Snowys Outdoors
Snowys O.Snowys Outdoors
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Kirsty
KirstySydney Surrounds, NSW

Order never received

published

Buyer beware. I never received my order, the responses from Snowy's have been delayed woeful to my trying to find out where my product was, and now they are just saying bad luck. Very poor. I see other people have experienced this. Will be going to consumer affairs next.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Snowys Outdoors
Snowys O.Snowys Outdoors
Kirsty
Kirsty
Snowys Outdoors
Snowys O.Snowys Outdoors
Diggavf124
Diggavf124Sydney, NSW
  • 15 reviews

Excellent service, good prices...couldn't use online portal with an iMac

published

The web site wouldn't let me checkout on my iMac. Tried the iPad..nope. Seems there online shop isn't liking Mac Safari. So had to use wives Chrome or whatever on her iMac. Worked great. This little speed bump wouldn't stop me from buying again. Although it was annoying as I buy heaps using this browser. I like the fact they post videos of the more popular products.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Snowys Outdoors
Snowys O.Snowys Outdoors
Matt O.
Matt O.Sydney, NSW

Failed to put address on urgent parcel

published
Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Snowys Outdoors
Snowys O.Snowys Outdoors
Jan
Jan
  • 2 reviews

Check courier reviews

published

I found good reviews online so I tried ordering from Snowys however they seem to use Toll as courier which has really bad reviews online. I received a tracking number and it said already delivered per courier’s tracking but I did not get my items yet or a missed delivery card or even a knock from my door. I’m hoping they can help me track it. Order number is 559488.

Update:

I just received my parcel today and not as what the tracking said that it was already delivered yesterday, seems like the courier's tracking has issues. Although I already received it, 1 item was missing from my order so I will inform customer service.

Incentivised Review No
Return Claim MadeNo
Snowys Outdoors
Snowys O.Snowys Outdoors
Snowys Outdoors
Snowys O.Snowys Outdoors

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0.0
(1,234)

Annoyed!

published

So angry! They say they will send your order in 2-3 days. Well I put my order in Thursday early afternoon expecting to have it on Tuesday. Latest Wednesday! It is now Friday and still have not received it. It was for my daughters birthday I spent $500 I am so frustrated! I will not spend A cent with Snowys outdoor again. Thanks for nothing. Also said they would contact me to let me know what was going on and nothing

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Snowys Outdoors
Snowys O.Snowys Outdoors
Snowys Outdoors
Snowys O.Snowys Outdoors
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Sharps
SharpsBrisbane
  • 10 reviews
  • 2 likes

Missing item

published

I purchased 4 items from here and 5 arrived. I wasn’t advised in anyway that they had run out of stock they sent 4 assuming I wouldn’t notice. Never again.

Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Snowys Outdoors
Snowys O.Snowys Outdoors
Sharps
Sharps
Snowys Outdoors
Snowys O.Snowys Outdoors
Art Vandalay
Art VandalayCentral Highlands and Goldfields, VIC
  • 4 reviews
  • 3 likes

Good online store- they use Toll IPEC which is a nightmare.

published
Product Quality
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Snowys Outdoors
Snowys O.Snowys Outdoors

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0.0
(1,234)

Delivery company didn't deliver

published

The courier company did not try deliver the goods and instead left it at an unauthorized location which is open only during business hours, meaning I am unable to collect the items.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Snowys Outdoors
Snowys O.Snowys Outdoors
John J.
John J.

I haven't received the refund.

Snowys Outdoors
Snowys O.Snowys Outdoors

I've looked into this for you, John, sorry about the delay. We haven't received the item back from our courier yet, as soon as we receive it we can process the refund.~ Ben

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Kulwinder S.
Kulwinder S.Greater Melbourne (Metropolitan), VIC

Fast delivery is not what I got.

published
Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Snowys Outdoors
Snowys O.Snowys Outdoors
UNHAPPY CAMPER
UNHAPPY CAMPERNorth-West & West coast, TAS

MY ORDER TOURED HALF THE COUNTRY FOR 13 DAYS...STILL NOT DELIVERED!

published

My order has traveled from Adelaide to Perth then over to Melbourne and still no sign of being delivered...the destination is Tasmania. The trip so far has taken 13 days. Part of the order was delivered on time. I should have bought all the items from China because with SpeedPak they would have been delivered within 10 days, usually 8 days in my experience. I won't buy from Snowys again, I won't risk losing my goods and money.

Incentivised Review No
Return Claim MadeNo
Snowys Outdoors
Snowys O.Snowys Outdoors

Didn't receive item

published

Ordered & paid for a caravan clothes line, we are in regional Victoria. It wasn't delivered! Contacted Snowys who said they would take care of it with the delivery company, who claimed to have delivered it, but we were home all day & it wasn't delivered. Snowys said there was nothing more that could do.

Incentivised Review No
Return Claim MadeNo
Snowys Outdoors
Snowys O.Snowys Outdoors
Bev
Bev
Snowys Outdoors
Snowys O.Snowys Outdoors

Questions & Answers

Bwana
Bwanaasked
Online store

Greetings. I recently purchase a replacement dimmer for my yellow/white light setup. The new dimmer has got a different yellow connector (key locks)from my previous one and so doesn't connect up with the the 2 light bars through the Y connector piece. Please advise.

1 answer
Snowys Outdoors
Snowys O.Snowys Outdoors

I assume you are referring to the Korr Camp Light Kits here Bwana?
If so, then as far as I am aware the fittings have always been the same. If you are still having problems here I'd suggest sending some photos of the fittings to service@snowys.com.au, we'll be in a better position to provide advice.
~ Ben

Ruby
Rubyasked
Online store

I bought the Coleman eventemp 3 burner stove. I want to use It with normal swap ‘n’ go gas bottle from garage. Do I need an adapter? If so, which type? There are so many to choose from.
Thanks,
Di

1 answer
Snowys Outdoors
Snowys O.Snowys Outdoors

Hi Di, assuming you are connecting to the 9Kg Swap and Go bottles which have a POL fitting, you'll you would need is one of these hoses - https://www.snowys.com.au/gas-hose-colemanbomunef-to-pol.
You need to keep the regulator attached to the stove and connect the hose to the regulator, then you can attach the other end of the hose to the gas bottle.
I hope that helps.
~ Ben

Rochelle
Rochelleasked
Online store

Hi There, How much are the Hex Pegs?
Rochelle

1 answer
Snowys Outdoors
Snowys O.Snowys Outdoors

Apologies for my delayed reply, Rochelle. You can see our Hex Peg range with pricing here - https://www.snowys.com.au/hex-pegs. ~ Ben

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