took a while, but Snowys' did eventually fix a problem
My only experience with Snowys was mixed. I couldn’t get a look at a particular tent anywhere near my place, so relied on their online videos and descriptions, which didn’t work out in practice. The tent was really poor in the wet, something I haven’t had to worry about for years, and should have been made obvious on the website. It took a long time, but Snowys did finally resolve the issue, which was reasonably complicated.
Delivery was impressively fast, even during the holidays, but they do use Toll.
Excellent customer service and fast delivery
Living in regional Queensland I was pleasantly surprised when the order that I made late on Wednesday was shipped and at my door by Friday morning for no extra cost.
An item that I had ordered on clearance had been discontinued, but after a quick phone call the super friendly and professional customer service team had found my order and organised a refund (which I then spent on more gear because of how impressed I was with the store, the prices and the quality of the service). 10/5 stars
Unbelievable customer service
I purchased an Oz tent RX5 with the extra room and zip in floor from Snowys Outdoors SA outlet, unfortunately the zip in floor was faulty. I lodge a warranty claim and was passed onto the states warranty manager Nick, I can't tell you how professional Nick was in dealing with my warranty claim, before you know it Nick organised a replacement from Oz tent direct, not only the floor but also the walls, which makes sense as it all comes in one bag as a kit. Total turnaround was only four days, considering it was over Easter it was amazing. On Tuesday 14 April 2020 I received the replacement kit and it was perfect. I would highly recommend Snowys Outdoors. They are truly professional and I would not hesitate dealing with them again.
Find out how Snowys Outdoors compares to other Camping Shops
Know better, choose better.
Thank you Snowy’s for your help and understanding...
Thank you to the Snowy’s team for providing a store credit on my return of hiking boots that were too small. I appreciate the acknowledgment of my prior phone calls, concerning larger boot sizes, before I placed my initial order. Finding larger sizes in women’s boots is an ongoing dilemma for many tall women.
Excellent online shopping experience
Ordered few oztrail items of which I found Snowys to be of great value. Purchasing online was easy & quick.
Items arrived in superfast time.
One of the items (a bag) wasn't stitched very well, a manufacturers fault, Snowys online were super swift to help & resolved the issue quickly & new replacement item sent same day.
Always a great service that I'll continue to use. Highly recommend.
Love these guys!
I have used snowys for many years - they don't have everything you might want, but it will be hard to find it cheaper and service is top notch.
Most recent purchase arrived in < 24hrs to VIC - not bad for free postage. I've only ever had to make a warranty claim once on a sleeping mat that developed a blister - they just wanted me to email a photo and a new one arrived within a couple of days. A totally civilised old school seller who do some of the best packing I've seen and get tracking to within minutes if you order during open hours.
Weaco cfx 50 fridge cover
I had ordered a fridge cover of this site for my boyfriends birthday present and it had ended up being faulty so I had contacted Snowys customer service team Tuesday night and by Wednesday morning, I had already received a reply to return the faulty item! Was great, quick, friendly service over all. Highly recommended!
- Snowys Outdoors
Excellent customer services dealing with warranty
I can't rate Snowys outdoors highly enough.
I have ordered a couple of things from Snowy in the past, and it has always been as ordered and quick delivery. The thing that prompted me to write this review was after a purchase of a compass from Snowys. The compass arrived promptly, and being an urgent requirement, Snowys customer service was easy to deal with and ensured that it went out that day. And true to form the compass arrived the next day from interstate.
The problem was that the compass was faulty (accuracy error in the reading). Norm...al process would for me to return the compass and they would assess for warranty and replace. However, given the urgent nature that I needed the compass, after a short discussion, they agreed to send the replacement prior to the return of the faulty compass. This was a special case, and should not be normally expected (given the risk to them when they do this). but highlights their focus on customer experience. Overall excellent company to deal with for a strong focus on customer service both before and after sale.
Questions & Answers
Greetings. I recently purchase a replacement dimmer for my yellow/white light setup. The new dimmer has got a different yellow connector (key locks)from my previous one and so doesn't connect up with the the 2 light bars through the Y connector piece. Please advise.
I assume you are referring to the Korr Camp Light Kits here Bwana?
If so, then as far as I am aware the fittings have always been the same. If you are still having problems here I'd suggest sending some photos of the fittings to firstname.lastname@example.org, we'll be in a better position to provide advice.
I bought the Coleman eventemp 3 burner stove. I want to use It with normal swap ‘n’ go gas bottle from garage. Do I need an adapter? If so, which type? There are so many to choose from.
Hi Di, assuming you are connecting to the 9Kg Swap and Go bottles which have a POL fitting, you'll you would need is one of these hoses - https://www.snowys.com.au/gas-hose-colemanbomunef-to-pol.
You need to keep the regulator attached to the stove and connect the hose to the regulator, then you can attach the other end of the hose to the gas bottle.
I hope that helps.
Get an answer from our members and Snowys Outdoors representatives
Other Camping Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.