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Snowys Outdoors
4.7 from 622 reviews · View Statistics

Reviews

  • Product Quality
    4.0 (3)
  • Return Claim MadeYes (0) · No (4)
  • Shipping
    2.3 (3)
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KayL

KayLGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Uses Toll IPEC couriers exclusively. Be prepared for lost parcels and delays

published

Snowys is fine as a supplier/seller, up to the point when it comes to delivering their goods. They only offer shipping via Toll Couriers, and not others such as AusPost/Startrack. Toll is awfully unreliable.

Shipping
Incentivised ReviewNo
1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors
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Sanic S.

Sanic S.Sydney, NSW

  • 2 reviews

Friendly service but poor stock experience

published

Ordered a clearance tent with 13 tents left on the website. Came back the next day and they were still showing stock of the tents online so I was sure I had been reserved one. A few days later and parts of my order were shipped without the tent. Had to call up to find why this had occurred and that there were stock shortages. Phone staff can't be faulted though, very friendly and helpful. Just had a poor experience with their stock count.

Incentivised ReviewNo
1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors
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Diggavf124

Diggavf124Sydney, NSW

  • 10 reviews

Excellent service, good prices...couldn't use online portal with an iMac

published

The web site wouldn't let me checkout on my iMac. Tried the iPad..nope. Seems there online shop isn't liking Mac Safari. So had to use wives Chrome or whatever on her iMac. Worked great. This little speed bump wouldn't stop me from buying again. Although it was annoying as I buy heaps using this browser. I like the fact they post videos of the more popular products.

Product Quality
Shipping
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1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors
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Kulwinder S.

Kulwinder S.Greater Melbourne (Metropolitan), VIC

Fast delivery is not what I got.

published
Product Quality
Shipping
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1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors
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Lynne. B

Lynne. BHunter Region, NSW

Quick easy will shop here again!

published

Received my delivery the next day. So simple and so efficient
Highly recommend!! Glad that I found this retailer
Excellent service and price, will shop here again for our camping needs

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors

Thanks for choosing to shop at Snowys, Lynne. Happy Camping! ~ Ben

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Rachel

Rachel

  • 2 reviews

Disappointing customer service

published

I have ordered from Snowys previously and was impressed. Great product and fast delivery. Unfortunately, my latest experience with Snowys online has been extremely disappointing. After receiving my product, I contacted Snowys service with regard to a small fault in the item I received on 3 different occasions, however, have still not received a reply. Very disappointing customer service.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
7 comments
Snowys Outdoors
Snowys O.Snowys Outdoors
Snowys Outdoors
Snowys O.Snowys Outdoors
Rachel
Rachel
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Loungecat

LoungecatHunter Region, NSW

  • 2 reviews
  • 2 likes

Disappointed and frustrated

published

I ordered several gifts from Snowys, needed for 11 January. Had a belated notice that one item was out of stock (fair enough, that happens). Shipping noted at taking 3 - 5 days. Ordered 5 January and items supposed (according to tracking) arrived in Newcastle on 10 January and were due to be delivered that day. I am still waiting on 14 January. Emailed on 10 Jan. to enquire -- no response. Had an apologetic response on 13 January, but still not gifts. While I can't comment on the quality of the goods, the store really needs to get another delivery company as there are a number of negative reviews like this one. Definitely not worth buying something from them that is needed within the promised time frame.

1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors
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Nic

NicSydney

Dissapointed with returns policy

published
1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors
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Pleasing service

published

There was a delay because item was out of stock but I rang Snowys to explain I needed item by a certain date. I was pleased to have item delivered to my door well in my time frame. Item was well priced. Pleased with service

1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors

Sorry for any delays, Annabel. It's good to know we were still able to arrange something for you in time. Happy Camping! ~ Ben

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Kel

KelBundaberg

  • 27 reviews
  • 1 like

Great Service and product !!

published

I ordered a travel clock from Snowy's on Wed online. It was delivered the next day by Toll Tpt............how good is that service !
Well done Snowy's. I will be purchasing from you again in the future for sure.

2 comments
Snowys Outdoors
Snowys O.Snowys Outdoors

Thanks for your feedback, Kel. Happy Travels! ~ Ben

Kel
Kel

I wish there were more businesses like yours that has great customer service !!!!!

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Tony

TonyWallan

  • 3 reviews
  • 3 likes

Service

published
2 comments
Snowys Outdoors
Snowys O.Snowys Outdoors
Tony
Tony

Ben I definitely left feedback on your chair on your site because it said when finished you guys look at it first, sorry Ben this doesn’t solve my problem I’m stuck with it Ye

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Charlotte

CharlotteAdelaide

Terrible customer service

published

Purchased the new Darche awning yesterday and the walls which was about $1500 at the store in Keswick, Adelaide. Not only were we charged extra and had to go back and get a refund but we drove over an hour to get home only to find out that the guy that sold us the awning never gave us the correct boxes and we were missing the box that contained all the mounting brackets and poles. We then had to drive over an hour to go back there and pick the box up and all we got was "we are sorry". Not happy seeing as we paid a lot of money for a product and yet the people selling it had no idea what they were doing.

1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors
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James71

James71Central, SA

  • 3 reviews
  • 2 likes

Ordered BBQ

published

Snowys called to let me know that the BBQ was due to arrive at there Adelaide store and they would send it ASAP as i was heading off that week, was not disappointed and it arrived on time. Thanks for good customer service and communication.

1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors

Glad it got there in time James71. Hope you enjoyed your trip. ~ Ben.

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Kedge

KedgeBundaberg

Fast delivery

published

Very pleased with our product and the fast delivery time! Will definitely be buying more items from snowys, we will be recommending to family and friends!

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Dang

DangPerth, WA

  • 2 reviews
  • 3 likes

good customer service

published
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Questions & Answers

Bwana

Bwanaasked

Online store

Greetings. I recently purchase a replacement dimmer for my yellow/white light setup. The new dimmer has got a different yellow connector (key locks)from my previous one and so doesn't connect up with the the 2 light bars through the Y connector piece. Please advise.

1 answer
Snowys Outdoors
Snowys O.Snowys Outdoors

I assume you are referring to the Korr Camp Light Kits here Bwana?
If so, then as far as I am aware the fittings have always been the same. If you are still having problems here I'd suggest sending some photos of the fittings to service@snowys.com.au, we'll be in a better position to provide advice.
~ Ben

Ruby

Rubyasked

Online store

I bought the Coleman eventemp 3 burner stove. I want to use It with normal swap ‘n’ go gas bottle from garage. Do I need an adapter? If so, which type? There are so many to choose from.
Thanks,
Di

1 answer
Snowys Outdoors
Snowys O.Snowys Outdoors

Hi Di, assuming you are connecting to the 9Kg Swap and Go bottles which have a POL fitting, you'll you would need is one of these hoses - https://www.snowys.com.au/gas-hose-colemanbomunef-to-pol.
You need to keep the regulator attached to the stove and connect the hose to the regulator, then you can attach the other end of the hose to the gas bottle.
I hope that helps.
~ Ben

Rochelle

Rochelleasked

Online store

Hi There, How much are the Hex Pegs?
Rochelle

1 answer
Snowys Outdoors
Snowys O.Snowys Outdoors

Apologies for my delayed reply, Rochelle. You can see our Hex Peg range with pricing here - https://www.snowys.com.au/hex-pegs. ~ Ben

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