?
? !
1 photo
Snowys Outdoors
4.7 from 622 reviews · View Statistics

Reviews

  • Product Quality
    3.0 (2)
  • Return Claim MadeYes (1) · No (2)
  • Shipping
    2.7 (3)
Previous
Next
Iron

IronSydney

  • 23 reviews
  • 18 likes

took a while, but Snowys' did eventually fix a problem

published

My only experience with Snowys was mixed. I couldn’t get a look at a particular tent anywhere near my place, so relied on their online videos and descriptions, which didn’t work out in practice. The tent was really poor in the wet, something I haven’t had to worry about for years, and should have been made obvious on the website. It took a long time, but Snowys did finally resolve the issue, which was reasonably complicated.

Delivery was impressively fast, even during the holidays, but they do use Toll.

Product Quality
Shipping
See all answers
8 comments
Snowys Outdoors
Snowys O.Snowys Outdoors
Iron
Iron
Snowys Outdoors
Snowys O.Snowys Outdoors
Similar opinion? Write a review on ProductReview.com.au!
Jan

Jan

  • 2 reviews

Check courier reviews

published

I found good reviews online so I tried ordering from Snowys however they seem to use Toll as courier which has really bad reviews online. I received a tracking number and it said already delivered per courier’s tracking but I did not get my items yet or a missed delivery card or even a knock from my door. I’m hoping they can help me track it. Order number is 559488.

Update:

I just received my parcel today and not as what the tracking said that it was already delivered yesterday, seems like the courier's tracking has issues. Although I already received it, 1 item was missing from my order so I will inform customer service.

Incentivised ReviewNo
Return Claim MadeNo
2 comments
Snowys Outdoors
Snowys O.Snowys Outdoors
Snowys Outdoors
Snowys O.Snowys Outdoors
Similar opinion? Write a review on ProductReview.com.au!
Pam

PamNorth Queensland, QLD

  • 2 reviews
  • 1 like

customer service

published

As we live remote, I asked that my order be sent with australia post (being the only ones that deliver to our address). I did receive a promt phone call which was great but the sales lady said that as they do not use australia post, I could either cancel my order, or proceed with courier knowing that they will not deliver (might need to collect 200km away). There was no offering any other alternative. I thought that supporting Australian business, there may have been some compromise/ better service. I would have been happy to pay extra for someone to run down the road and post.

Shipping
Incentivised ReviewNo
2 comments
Pam
Pam

The sales lady did follow up and send a prompt response as to where my parcel will now be deilvered. Now only 70km away. At least I am kept informed which is good.

Snowys Outdoors
Snowys O.Snowys Outdoors
Similar opinion? Write a review on ProductReview.com.au!
Camping Shops

Find out how Snowys Outdoors compares to other Camping Shops

Know better, choose better.

Compare all
Art Vandalay

Art VandalayCentral Highlands and Goldfields, VIC

  • 4 reviews
  • 3 likes

Good online store- they use Toll IPEC which is a nightmare.

published
Product Quality
Shipping
See all answers
1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors
Similar opinion? Write a review on ProductReview.com.au!
Deva

DevaMelbourne

  • 2 reviews
  • 2 likes

Terrible delivery partner

published
1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors
Similar opinion? Write a review on ProductReview.com.au!
Kuini

KuiniQueensland

  • 2 reviews
  • 4 likes

Icekool Icebox 200 Litre - Hinges arrive damaged and unattached/broken.

published

I ordered this product online for my husband and assumed would arrive in good order. My husband says that some of the hinges are damaged when he unpacked it and says that they could have been damaged in transit. He also thinks it could be a manufacturing problem as the hinges would not be able to support the lid when it is open. We will now have to wait for probably more hinges which will not make a difference. After contacting them they assured me that they would respond to us in 1-2 days and to send photos via email which I did. They were quick to respond to that and I hope we will hear from the warrantys officer before Christmas.

2 comments
Snowys Outdoors
Snowys O.Snowys Outdoors
Kuini
Kuini

Well can't fail them for the fantastic and prompt service.
Many solutions offered in my favour. Got to be happy with that.
Thanks Nick. Look forward to hearing from you soon and Merry Christmas.

Similar opinion? Write a review on ProductReview.com.au!
GA

GAMelbourne

  • 7 reviews
  • 7 likes

Good service if item is in stock

published
1 comment
Snowys Outdoors
Snowys O.Snowys Outdoors
Similar opinion? Write a review on ProductReview.com.au!
Fayley

FayleyWestern Australia

  • 25 reviews
  • 10 likes

Repeat customer - quick, helpful, value BAD DELIVERY

published

I've made more than 8 online orders with Snowys now. The price is competitive, they have a good range, and easy buying experience. The website is great (categories, filters, reviews, product specs) to use on an iPhone or iPad. The only problem is their delivery agent. They use Hinter Express and they don't manage the quality of service. Our $$$$ expensive tent was left at our front door unattended and it was never followed up when I complained, and Hunter have 1 only pickup location if you aren't at home and it's in Welshpool. I've moved my business to someone who uses Australia Post (as bad as they are at least their pick up sites are close).

Similar opinion? Write a review on ProductReview.com.au!
See all Snowys Outdoors reviews

Questions & Answers

Bwana

Bwanaasked

Online store

Greetings. I recently purchase a replacement dimmer for my yellow/white light setup. The new dimmer has got a different yellow connector (key locks)from my previous one and so doesn't connect up with the the 2 light bars through the Y connector piece. Please advise.

1 answer
Snowys Outdoors
Snowys O.Snowys Outdoors

I assume you are referring to the Korr Camp Light Kits here Bwana?
If so, then as far as I am aware the fittings have always been the same. If you are still having problems here I'd suggest sending some photos of the fittings to service@snowys.com.au, we'll be in a better position to provide advice.
~ Ben

Ruby

Rubyasked

Online store

I bought the Coleman eventemp 3 burner stove. I want to use It with normal swap ‘n’ go gas bottle from garage. Do I need an adapter? If so, which type? There are so many to choose from.
Thanks,
Di

1 answer
Snowys Outdoors
Snowys O.Snowys Outdoors

Hi Di, assuming you are connecting to the 9Kg Swap and Go bottles which have a POL fitting, you'll you would need is one of these hoses - https://www.snowys.com.au/gas-hose-colemanbomunef-to-pol.
You need to keep the regulator attached to the stove and connect the hose to the regulator, then you can attach the other end of the hose to the gas bottle.
I hope that helps.
~ Ben

Rochelle

Rochelleasked

Online store

Hi There, How much are the Hex Pegs?
Rochelle

1 answer
Snowys Outdoors
Snowys O.Snowys Outdoors

Apologies for my delayed reply, Rochelle. You can see our Hex Peg range with pricing here - https://www.snowys.com.au/hex-pegs. ~ Ben

See all Snowys Outdoors questions

Get an answer from our members and Snowys Outdoors representatives

Snowys Outdoors

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.