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SodaStream

SodaStream

3.3 from 50 reviews · View Statistics

Reviews

  • Product Quality
    3.8 (34)
  • Return Claim MadeYes (4) · No (34)
  • Customer Service
    4.0 (23)
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Dan

Dan

  • 2 reviews
  • 2 likes

Buyer beware!

published

Received a soda stream as a gift. Worked fine for the first bottle then second gas bottle would not switch off after first use. Discharged the entire bottle in one long round. Was actually worried it was going to blow up at one stage. Never gunna use again. Piece of junk product (worst present ever), wasted $35 on a gas bottle and now I have expensive bottles that won’t be used for carbonation coz I’m afraid of this device.
I have video of this discharging through the nozzle even when tilted out, but it would not allow me to upload.
As I don’t have the receipt for this, it will end up going in the bin.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
SodaStream
SodaStream A.SodaStream

Hi Dan, really sorry to hear this! Please contact our customer service team by calling 1300 763 278 or emailing us at https://bit.ly/3ngJwCy so that we can troubleshoot this issue with you. Hopefully we can get you back up & fizzing in no time!

Not great

published

Just purchased a one touch and am disappointed to see that gas cannister does not do 60 litres. Does not do 60l.

Incentivised ReviewNo
Return Claim MadeNo
Store Locationbig w
1 comment
SodaStream
SodaStream A.SodaStream
John M.

John M.Sydney, NSW

  • 4 reviews
  • 2 likes

4th and final try - its a rip off

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBroadway
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3 comments
SodaStream
SodaStream A.SodaStream
John M.
John M.
John M.
John M.

Is there a response? Or am i correct in assuming that there isn't a more costly machine that delivers the result you assert in your advertising?

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Theresa Griffiths

Theresa GriffithsOxenford

  • 10 reviews
  • 1 like

Absolutely fantastic product

published

Amazing product worth every cent
Easy to use
Easy to set up
Never skips a beat its great as i love bubbly soda water and the other half likes only a few bubbles.
Save on a lot of single use bottles
Just need a bigger gas refill

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTarget Helensvale
See all answers
1 comment
SodaStream
SodaStream A.SodaStream

Hi Theresa, thank you very much for this super sparkling review! We appreciate you taking the time to leave us your thoughts. Cheers :)

Gra

Gra

  • 4 reviews

Marketing outweighs performance

published

Agree with Rob, refills didn’t last as long as the originals and the seals on the bottles are not as good after a bit of use. The old co2 bottles were better.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationKmart Warriewood
1 comment
SodaStream
SodaStream A.SodaStream
Sand

Sand

  • 19 reviews
  • 4 likes
  • Verified customer

We had an issue, SodaStream fixed it!!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
See all answers
1 comment
SodaStream
SodaStream A.SodaStream

Hi Sand, thank you so much for taking the time to give us this sparkling review! We have an amazing customer service team and are so glad to hear they got you back up & fizzing as quick as possible! Cheers Sand :)

Reneenic

Reneenic

  • 2 reviews
  • 14 likes

Don't waste your money

published

Crap so disappointed sometimes good then terrible I want to reduce waste with buying soda but going to throw the soda stream in the bin for the price you pay for the cheap butt made soda stream then the cost of the gas bottles waste of money shame

Incentivised ReviewNo
Return Claim MadeNo
1 comment
SodaStream
SodaStream A.SodaStream
Jeanine Almeida

Jeanine AlmeidaSouth East Queensland, QLD

  • 5 reviews

Something is wrong with these bootles

published

I had a similar problem that Rob described in his review. I've bought a bottle that didn't last 2 weeks!!! It's only for me, and the last one last months!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBig W Strathpine
See all answers
2 comments
SodaStream
SodaStream A.SodaStream

Hi Jeanine, so sorry to read this. Please give our lovely customer service team a call on 1300 763 278 to have a chat through your situation or alternatively you are welcome to email through to sales-australia@sodastream.com to troubleshoot as well.

Jeanine Almeida
Jeanine Almeida

I went back to BigW with the receipt to show when I bought it and that would be impossible for me to have spent all gas already and they gave me a new bottle. I don't know what happened.

Rob of Tasmania

Rob of TasmaniaHobart

  • 2 reviews
  • 6 likes

Refilled bottles vary greatly in capacity

published

This machine is only as good as the gas refill you get, and they all vary. We have documented massive differences in the number of bottles every replacement cylinder provides. We consistently press down to re gas three times per bottle. Last gas cylinder was 34 bottles, this last cylinder is only 18. Yes the cylinder is installed tightly. Be better to have an old school soda fountain with bulbs.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBig W Lismore
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2 comments
SodaStream
SodaStream A.SodaStream
Rob of Tasmania
Rob of Tasmania

I'll weigh all new cylinders from now on then and let you if there are anomalies right here. Stay tuned to see if you can prove me wrong.

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Amy B.

Amy B.Southwest, VIC

  • 2 reviews

Saving the planet one plastic bottle at a time

published

Love the Soda Stream. Love that we also got 4 syrups to try with machine purchase. Allowed us to taste the flavours before going and purchasing from stores. High recommend if you like carbonated drinks as the syrups are very healthy versions. Save money as you use tap or boiled cool water and no plastic bottles being used.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFlybuys
See all answers
1 comment
SodaStream
SodaStream A.SodaStream

Hi Amy, thank you for taking the time to leave your review! We are so happy and humbled that you love your SodaStream and that you would highly recommend it to others. We wish you many bubbles of happiness!

Madbro

MadbroSydney Surrounds, NSW

  • 10 reviews
  • 1 like
  • Verified customer

SodaStream are Brilliant

published

I bought the SodaStream Crystal online from Myer. The machine is excellent but Myer customer service is hopeless. I wanted to purchase an extra carafe as I was worried I may break the free one. I contacted the Myer online store as I could not buy online for some reason. The man I spoke to was rude and said it was not available online and I would have to go into the store that sold them,. I was not going to travel a three hour round trip[. He wasn't helpful and told me there was nothing to be done.
I contacted SodaStream, Victoria, and spoke to Laura. She was brilliant, listened to my story and to cut a long story short, posted out two free carafes, even though I offered to pay.
Thanks Laura, thanks Sodastream.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMyers Online
See all answers
1 comment
SodaStream
SodaStream A.SodaStream

Hi Madbro, thank you for sharing your review! We are sorry to hear that not all opf your experience was great, but it is fantastic to hear that the lovely Laura was able to assist you in getting some extra carafes! She sure is a gem! Happy fizzing!

Sonya T

Sonya TSouth East Queensland, QLD

Ordering online so easy

published

When my local store was out of my daughters' specific flavouring, we ordered online via the website and was pleasantly surprised by the range available and the speed of delivery. We even ordered extra bottles (to get the free delivery) and now are converted to the smaller 500ml size!! Also loving the new shape of the larger purple and green bottles that fit much better in the fridge shelves.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationwww.sodastream.com.au
See all answers
1 comment
SodaStream
SodaStream A.SodaStream

Hi Sonya, thank you for sharing your thoughts on our website! Great to hear that you were happy with our range of products and that you are enjoying our 500ml bottles! Happy Fizzing!

Susan

SusanNew South Wales

Bottle Size Availability

published

Could not buy the 500ml bottles at supermarket, only 1 litre (which didn't fit when I got home) so had to buy smaller ones online which cost me $12.50 shipping

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHad to buy direct from Soda Stream
See all answers
1 comment
SodaStream
SodaStream A.SodaStream
Regular Joe

Regular JoeGreater Melbourne (Inner), VIC

  • 4 reviews
  • 1 like

Great product,... BUT

published

Sodastream for Christmas. woohoo. Loved it, so I went and bought 2 x Sodastream bottles from The Good Guys,.. bottles don't fit the Sodastream! Doh! Quickly sent replacements by Sodastream!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationThe Good Guys
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1 comment
SodaStream
SodaStream A.SodaStream

Hi Regular Joe,

We were very glad to assist you with your problem :) Keep on fizzing, and don't hesitate to contact us again.

Mon

MonGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Just what we needed!

published

We love our Soda Stream!!
We have always enjoyed our sparkling water but felt guilty about the disposable bottles we went through each week. Now the problem is solved.... we have completely eliminated the waste.
Our soda stream works perfectly and is easy for the kids to use too. Certainly a greener choice for those wanting to reduce their impact on the environment :-)

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTarget
See all answers
1 comment
SodaStream
SodaStream A.SodaStream

Hi Mon, thank you for sharing your thoughts on your new SodaStream!! We are loving you loving it! It's awesome to hear as well that it has helped you to completely eliminate the waste of single-use plastic bottles! Enjoy the bubbles!

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Catherine

CatherineGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Love my Soda Stream

published

I purchased mine a couple of weeks ago after thinking about what I can do to lessen my impact on the environment. Now there’s at least another 15 plastic bottles not going into the waste each week. I tried to research the environmental impact of the gas that is used but other than the bottles are recycled I couldn’t find anything. Have only tried one soda stream syrup to date, the sugarless cola. It’s is similar to Schweppes in flavour. Syrups are a little on the pricey side but remember you can flavour your water with anything you like.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationDavid Jones Glen Waverley
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1 comment
SodaStream
SodaStream A.SodaStream
Sue

SueSydney, NSW

VERY DISAPPOINTED

published

I'm really disappointed with my soda stream. No matter how many times you push the button it is only just fizzy, it's like flat lemonade. I even got a new gas bottle in case that was the problem but there was no improvement. Would NEVER recommend this to my friends

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKmart Warriewood Square
See all answers
1 comment
SodaStream
SodaStream A.SodaStream
BrianVee

BrianVeeSydney, NSW

  • 31 reviews
  • 16 likes
  • Verified customer

Disappointing after sales service for pretty average product

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationSodastream Australia online store
See all answers
1 comment
SodaStream
SodaStream A.SodaStream
aalisha

aalishaSydney, NSW

I like it BUT!!

published
Incentivised ReviewNo
Return Claim MadeNo
1 comment
SodaStream
SodaStream A.SodaStream
Elliot

ElliotSouth East Queensland, QLD

Great product!!

published

We bought this after being recommended by a friend. Not only does it taste better than normal soda, it also reduces our plastic consumption. Have been recommending to other friends since.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBig W
See all answers
1 comment
SodaStream
SodaStream A.SodaStream
Page 1 of 3

Questions & Answers

Roger R

Roger Rasked

Do the 0.5 Litre bottles use less gas or the same as the 1 litre bottles in the One-Touch, if the same level button is pressed e.g. 3? Thanks

1 answer
SodaStream
SodaStream A.SodaStream

Hi Roger, great question! The 500ml bottles need less gas then the 1 Litre bottles so try out the 1st level button using your One Touch machine & a 500ml bottle and see if that fizz level works for you :)

Lyn

Lynasked

Think I will tell my friend that she would be better just buying Soda Water from the supermarket - sounds like there are lots of problems with this system!!!!

1 answer
Theresa Griffiths
Theresa Griffiths

Hi ive had mine 6 months and it works like a dream never skipped a beat.
I have a lot of soda water.i thought it was an awsome investment

Lyn

Lynasked

e is considering buying a Soda Stream but is concerned that she will be disappointed. If she just wants to make Soda Water does she have to add anything to the water?

1 answer
Theresa Griffiths
Theresa Griffiths

Its awsome if you want soda water all you have to do is gas your cold water.

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