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SodaStream

SodaStream

MPN: 1011711610
3.4 from 45 reviews

Reviews

3.4

45 reviews
5
(19)
4
(9)
3
(1)
2
(5)
1
(11)
  • Product Quality
    4.0 (31)
  • Return Claim MadeYes (3) · No (29)
  • Customer Service
    4.0 (22)
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Reneenic

Reneenic

  • 2 reviews

Don't waste your money

published

Crap so disappointed sometimes good then terrible I want to reduce waste with buying soda but going to throw the soda stream in the bin for the price you pay for the cheap butt made soda stream then the cost of the gas bottles waste of money shame

Return Claim MadeNo
1 comment
SodaStream
SodaStream A.SodaStream
Jeanine Almeida

Jeanine AlmeidaSouth East Queensland, QLD

  • 5 reviews

Something is wrong with these bootles

published

I had a similar problem that Rob described in his review. I've bought a bottle that didn't last 2 weeks!!! It's only for me, and the last one last months!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBig W Strathpine
See all answers
2 comments
SodaStream
SodaStream A.SodaStream

Hi Jeanine, so sorry to read this. Please give our lovely customer service team a call on 1300 763 278 to have a chat through your situation or alternatively you are welcome to email through to sales-australia@sodastream.com to troubleshoot as well.

Jeanine Almeida
Jeanine Almeida

I went back to BigW with the receipt to show when I bought it and that would be impossible for me to have spent all gas already and they gave me a new bottle. I don't know what happened.

Rob of Tasmania

Rob of TasmaniaHobart

  • 2 reviews

Refilled bottles vary greatly in capacity

published

This machine is only as good as the gas refill you get, and they all vary. We have documented massive differences in the number of bottles every replacement cylinder provides. We consistently press down to re gas three times per bottle. Last gas cylinder was 34 bottles, this last cylinder is only 18. Yes the cylinder is installed tightly. Be better to have an old school soda fountain with bulbs.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBig W Lismore
See all answers
2 comments
SodaStream
SodaStream A.SodaStream
Rob of Tasmania
Rob of Tasmania

I'll weigh all new cylinders from now on then and let you if there are anomalies right here. Stay tuned to see if you can prove me wrong.

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Amy B.

Amy B.Southwest, VIC

  • 2 reviews

Saving the planet one plastic bottle at a time

published

Love the Soda Stream. Love that we also got 4 syrups to try with machine purchase. Allowed us to taste the flavours before going and purchasing from stores. High recommend if you like carbonated drinks as the syrups are very healthy versions. Save money as you use tap or boiled cool water and no plastic bottles being used.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationFlybuys
See all answers
1 comment
SodaStream
SodaStream A.SodaStream

Hi Amy, thank you for taking the time to leave your review! We are so happy and humbled that you love your SodaStream and that you would highly recommend it to others. We wish you many bubbles of happiness!

Madbro

MadbroSydney Surrounds, NSW

  • 10 reviews
  • Verified customer

SodaStream are Brilliant

published

I bought the SodaStream Crystal online from Myer. The machine is excellent but Myer customer service is hopeless. I wanted to purchase an extra carafe as I was worried I may break the free one. I contacted the Myer online store as I could not buy online for some reason. The man I spoke to was rude and said it was not available online and I would have to go into the store that sold them,. I was not going to travel a three hour round trip[. He wasn't helpful and told me there was nothing to be done.
I contacted SodaStream, Victoria, and spoke to Laura. She was brilliant, listened to my story and to cut a long story short, posted out two free carafes, even though I offered to pay.
Thanks Laura, thanks Sodastream.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMyers Online
See all answers
1 comment
SodaStream
SodaStream A.SodaStream

Hi Madbro, thank you for sharing your review! We are sorry to hear that not all opf your experience was great, but it is fantastic to hear that the lovely Laura was able to assist you in getting some extra carafes! She sure is a gem! Happy fizzing!

Sonya T

Sonya TSouth East Queensland, QLD

Ordering online so easy

published

When my local store was out of my daughters' specific flavouring, we ordered online via the website and was pleasantly surprised by the range available and the speed of delivery. We even ordered extra bottles (to get the free delivery) and now are converted to the smaller 500ml size!! Also loving the new shape of the larger purple and green bottles that fit much better in the fridge shelves.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationwww.sodastream.com.au
See all answers
1 comment
SodaStream
SodaStream A.SodaStream

Hi Sonya, thank you for sharing your thoughts on our website! Great to hear that you were happy with our range of products and that you are enjoying our 500ml bottles! Happy Fizzing!

Susan

SusanNew South Wales

Bottle Size Availability

published

Could not buy the 500ml bottles at supermarket, only 1 litre (which didn't fit when I got home) so had to buy smaller ones online which cost me $12.50 shipping

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHad to buy direct from Soda Stream
See all answers
1 comment
SodaStream
SodaStream A.SodaStream
Regular Joe

Regular JoeGreater Melbourne (Inner), VIC

  • 4 reviews

Great product,... BUT

published

Sodastream for Christmas. woohoo. Loved it, so I went and bought 2 x Sodastream bottles from The Good Guys,.. bottles don't fit the Sodastream! Doh! Quickly sent replacements by Sodastream!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationThe Good Guys
See all answers
1 comment
SodaStream
SodaStream A.SodaStream

Hi Regular Joe,

We were very glad to assist you with your problem :) Keep on fizzing, and don't hesitate to contact us again.

Mon

MonGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Just what we needed!

published

We love our Soda Stream!!
We have always enjoyed our sparkling water but felt guilty about the disposable bottles we went through each week. Now the problem is solved.... we have completely eliminated the waste.
Our soda stream works perfectly and is easy for the kids to use too. Certainly a greener choice for those wanting to reduce their impact on the environment :-)

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTarget
See all answers
1 comment
SodaStream
SodaStream A.SodaStream

Hi Mon, thank you for sharing your thoughts on your new SodaStream!! We are loving you loving it! It's awesome to hear as well that it has helped you to completely eliminate the waste of single-use plastic bottles! Enjoy the bubbles!

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Catherine

CatherineGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Love my Soda Stream

published

I purchased mine a couple of weeks ago after thinking about what I can do to lessen my impact on the environment. Now there’s at least another 15 plastic bottles not going into the waste each week. I tried to research the environmental impact of the gas that is used but other than the bottles are recycled I couldn’t find anything. Have only tried one soda stream syrup to date, the sugarless cola. It’s is similar to Schweppes in flavour. Syrups are a little on the pricey side but remember you can flavour your water with anything you like.

Customer Service
Product Quality
Store LocationDavid Jones Glen Waverley
1 comment
SodaStream
SodaStream A.SodaStream
Sue

SueSydney, NSW

VERY DISAPPOINTED

published

I'm really disappointed with my soda stream. No matter how many times you push the button it is only just fizzy, it's like flat lemonade. I even got a new gas bottle in case that was the problem but there was no improvement. Would NEVER recommend this to my friends

Product Quality
Return Claim MadeNo
Store LocationKmart Warriewood Square
1 comment
SodaStream
SodaStream A.SodaStream
BrianVee

BrianVeeSydney, NSW

  • 14 reviews
  • Verified customer

Disappointing after sales service for pretty average product

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationSodastream Australia online store
See all answers
1 comment
SodaStream
SodaStream A.SodaStream
aalisha

aalishaSydney, NSW

I like it BUT!!

published
Return Claim MadeNo
1 comment
SodaStream
SodaStream A.SodaStream
Elliot

ElliotSouth East Queensland, QLD

Great product!!

published

We bought this after being recommended by a friend. Not only does it taste better than normal soda, it also reduces our plastic consumption. Have been recommending to other friends since.

Product Quality
Return Claim MadeNo
Store LocationBig W
1 comment
SodaStream
SodaStream A.SodaStream
Rohan S.

Rohan S.

  • 2 reviews

Perfect! Changed our lives!

published

We were a big bottled sparkling water household and got the Sodastream as it’s more economical and environmentally friendly. It’s been fantastic! We have sparkling water now whenever we like and can even choose how bubbly we want it. Really great product. Highly recommend!

Customer Service
Product Quality
Return Claim MadeNo
1 comment
SodaStream
SodaStream A.SodaStream
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HWF

HWFGreater Melbourne (Metropolitan), VIC

Love it!!!!

published

Absolutely love our sodastream!!! Received it as a gift & have used it every day since.
It's been great over Summer & much happier not to adding as many plastic bottles to our recycling bin each week.

Would definitely recommend if you love your fizzy water to buy one!

Product Quality
Return Claim MadeNo
1 comment
SodaStream
SodaStream A.SodaStream
Janice L

Janice LSouth East Queensland, QLD

Awesome product!!

published

We really appreciated of this sodastream to make our summer this year becoming smoother and cooler also it’s healthier than all other junk drinks!!
I will definitely recommend people to try it!!

Product Quality
1 comment
SodaStream
SodaStream A.SodaStream
Lindsay C.

Lindsay C.Sydney Surrounds, NSW

Not impressed.

published

Bought Product recently for soda water to cut down on single use bottles. After carbonating and refrigerating overnight, it is like drinking water, no bubbles. Cylinder low after eight bottles.

1 comment
SodaStream
SodaStream A.SodaStream
Kbk

KbkCentral Highlands and Goldfields, VIC

  • 4 reviews

Sodastream

published

Hey there, I got my first Sodastream and haven't used it yet as I would like to try it with the zero sugar and sugar free flavours but I can't get them where I live and when I tried the website I was told that I can order online but I have disabilities and can't use credit card or the other online payment systems so I was abit upset about that as not everyone can use online shopping. I got mine Sodastream from Aldi so I am hoping to be able to try it soon. Thanks. God Bless, Kylie

3 comments
SodaStream
SodaStream A.SodaStream
Kbk
Kbk

Hey there thanks for taking the time you reply and also read my review. Will send you an email and appreciate the kind offer. God Bless, Happy New Year too, Cheerio, Kylie

Kbk
Kbk

Hey Sodastream I have sent emails and no replies. What is going on? God Bless Kylie

LJA

LJAMetropolitan Adelaide, SA

  • 2 reviews

Love it for the savings

published

I have been looking into getting a soda stream for awhile now and when I saw it on special at Harvey Norman’s I decided it was now or never. I bought the basic Jet model. Love the results of the water. It’s the same if not better than what we were buying at the supermarket every week and now we are saving on the cost per drink as well as saving the planet.

Product Quality
Return Claim MadeNo
Store LocationHarvey Norman
1 comment
SodaStream
SodaStream A.SodaStream
Page 1 of 3

Questions & Answers

Josie P

Josie Pasked

I purchased Soda stream for the first time xmas 2019 and love it. However I purchased our first replacement cylinder on Monday 10/2/2020 from Woolworths and the water tastes horrible, metallic like. I take sodastream to work everyday with no flavouring. I thought it may have been a dirty Bottle but they are cleaned after every use. This morning I make a fresh bottle and the taste has not changed, still tastes metallic and not right. I removed the cylinder and reinstalled with no difference. Can I take the bottle back to Woolworths and have it replaced? The bottle has 27 on the bottom. Not sure if that is significant. I look forward to your reply

1 answer
SodaStream
SodaStream A.SodaStream

Hi Josie, that doesn't sound right at all! Please contact our customer service team by calling 1300 763 278 or emailing sales-australia@sodastream.com so that we can investigate this issue for you.

Derek W.

Derek W.asked

Need to pump many many times . Unless you drink entire bottle at once bubbles don't last

1 answer
SodaStream
SodaStream A.SodaStream

Hi Derek, thanks for getting in contact. We are sorry to hear that you are having this experience. A common question with our Sparkling Water Maker is that it isn’t gassing or not gassing sufficiently, 98% of the time this is due to the cylinder not being in tight enough. You would be surprised just how much of a difference the smallest bit of movement can make!

Can you please try the below troubleshooting:
Please check the weight of your cylinder:
Full 60L approx. 1.1kg
Empty 60L approx. 750g

Please try TIGHTENING the cylinder as much as you possibly can, to the point where it will not turn even a millimetre more. If you use a tea towel or a silicone mat, this will help you to get extra grip on the cylinder & a tighter fit. We cannot stress enough the importance of this. You won't break your sparkling water maker by doing this, so please don't worry about that!

Once you have completed the above troubleshooting please let us know the outcome so that we can assist you further if needed.

Dee

Deeasked

The water from my new sodastream comes out flat

1 answer
Kylie
Kylie

HI Dee,
Check the canister is done up very tight if it's a new one, if old, you might be out of gas. The canister needs to be super tight by hand so it doesn't leak.
Hope this helps.

Kylie

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