Woeful Service and Accountability
One of the worst buying experiences we have ever had. We decided to purchase Australian made couches from Sofas Direct. Initially, they were all over us with service, answering questions etc. Their service stopped just after our purchase. We had to chase them up continually regarding delivery. And we had major issues with the couches once we received them. The couch covering didn't fit at all which was fixed by the manufacturer, but then the cushions would simply slide off the couch when we sat on it. The fabric also pilled badly. Their follow ...up service was incredibly rude, arrogant and dismissive. We ended up selling these couches as Sofas Direct wouldn't honour any warranty, refund etc. Just a horrible experience and I would not recommend buying from Sofas Direct at all.
To say we are extremely disappointed is an understatement. We ordered the Sofa early January. Initially the service seem great. We were told 14 weeks as everything was pushed out because of the new "covid normal". Which was fine. But even with the excuse of "lockdown" which was a total of 6 weeks, making maximum 20 weeks till delivery we are still not even close!!! We also were told we could use the sofa as a gift registry for our wedding. MULTIPLE guests had an impossible time getting hold of them or being able to pay money. And we are n...ot entirely confident all monies paid went to our sofa - without asking guests who didn't provide a gift if they put in or not we will never know if this was the case, but given the issues others had I am highly suspect that there was enough organization for funds made their way to our sofa. That aside, we have had to chase multiple times for delivery date and each one there has been no follow through to say its not being delivered. We are now told next Friday - not holding our breath. We also asked for a discount given we have waited 6 months and was assured a call back today. No surprise there wasn't one. We also asked 5 weeks ago for yardage on a chair - still don't have it. But given the experience we will not be purchasing from them. I am beyond upset but the dismal service given the prices of the sofas - which we were happy to pay but not when we still don't have the product!!!! Follow through is the big take home Sofa Direct
How not to run a business - dismissive service and poor quality product
Unfortunately, we had a terrible experience with Sofas Direct. Rude and dismissive service, a complete lack of communication or accountability and a product that was a real let down. Super disappointed in the whole experience, please take your money to another Australian made manufacture, until they sort out their business.
Personally I would not recommend Sofas Direct to anyone.
In my opinion the build quality was very questionable and the customer service was aggressive and dismissive. I will not be recommending Sofas Direct to anyone i know.
My Favorite Sofa Store
I've been meaning to write this review for a while but time got away from me. I purchased my first piece from Sofas Direct (South Melbourne) about 10 years ago - a Balmain double sofabed, and then a few years later I purchased a Watson double sofabed. The quality, look and comfort of these have been outstanding, and they are still like new. Late in 2018 I decided to replace my living room sofas which were falling apart, and I spent hours looking at furniture sites but could not find the look and durability I wanted. I finally went back to Sofas...Direct (Hawthorn) and decided to go with a 3 seater and a 2 seater Bendigo sofa - the style and comfort were ideal, coupled with the fact that there were a huge range of upholstery fabrics to choose from. I am delighted with these sofas - they are so comfortable and durable, and they suit my 1930s house. There were no manufacturing flaws and the quoting, sales, and delivery processes were straightforward. I think these sofas will outlast me, to be honest, and I recommend anyone looking to buy a sofa to check out Sofas Direct if you want really solid and comfortable furniture.
Worst customer service
Fact 1: Decor looked good and I was thinking of purchasing a product or two.
Fact 2: Walk up to the lady at the counter wanting to ask about a particular design of sofas. To summarise the conversation, instead of saying they don’t manufacture this model, she proceeds to convey the following messages. 1. You can’t afford it. 2. When I said it’s an investment, she proceeded to comment about the look on my husbands face. 3. If we manufactured it here it would cost $6500. My response was yes, that’s how much I spent on my last couch and I walked out of the store.
Great products and “The Sofas” in particular!! As it’s 100% Australia made so it’s of great quality. Super friendly staff, great customer service. All in all good experience with sofas direct.
Top services and products!
Really loved the variety and quality that Sofas Direct offers in affordable range. The sales team seems very kind and efficient. In particular i would like to mention about Shaina, who helped me through choosing the range without being a pushover and gave great ideas to set up the interiors for our living room using their wide range. I would highly recommend the Sofas Direct, Fitzroy store to pick up any furnitures.
Had a great experience with sofas direct really good workmanship, style and comfort quality is good 100% Australian made worth the money. Also the sales staff is very helpful and friendly with exceptional after sales service.
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|Category||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Dining, Living and Sofas|
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