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Sofas Direct Physical store

Sofas Direct Physical store

2.8 from 9 reviews · View Statistics
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Reviews

2.8
9 reviews
5
(4)
4
(0)
3
(0)
2
(0)
1
(5)
  • Product Quality
    3.1 (7)
  • Return Claim MadeYes (0) · No (6)
  • Warranty Claim MadeYes (0) · No (6)
  • Product Appearance As advertised (1) · Not as advertised (3)
  • Customer Service
    2.8 (8)
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Woeful Service and Accountability

published
Product Quality
1/5
Customer Service
1/5
Vivianne W.
Vivianne W.Greater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 2 likes

Beyond disappointed

published
Incentivised Review No

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0.0
(1,234)
Local99
Local99Greater Melbourne (Inner), VIC
  • 2 reviews
  • 3 likes

How not to run a business - dismissive service and poor quality product

published

Unfortunately, we had a terrible experience with Sofas Direct. Rude and dismissive service, a complete lack of communication or accountability and a product that was a real let down. Super disappointed in the whole experience, please take your money to another Australian made manufacture, until they sort out their business.

Product Quality
1/5
Customer Service
1/5

Personally I would not recommend Sofas Direct to anyone.

published

In my opinion the build quality was very questionable and the customer service was aggressive and dismissive. I will not be recommending Sofas Direct to anyone i know.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
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Deborah Thomas
Deborah ThomasGreater Melbourne (Inner), VIC
  • 3 reviews

My Favorite Sofa Store

published
Product Quality
5/5
Customer Service
4/5
BeNiceToYourCustomer
BeNiceToYourCustomerGreater Melbourne (Metropolitan), VIC

Worst customer service

published

Fact 1: Decor looked good and I was thinking of purchasing a product or two.
Fact 2: Walk up to the lady at the counter wanting to ask about a particular design of sofas. To summarise the conversation, instead of saying they don’t manufacture this model, she proceeds to convey the following messages. 1. You can’t afford it. 2. When I said it’s an investment, she proceeded to comment about the look on my husbands face. 3. If we manufactured it here it would cost $6500. My response was yes, that’s how much I spent on my last couch and I walked out of the store.

Customer Service
1/5
Incentivised Review No
Hemika Chawla
Hemika ChawlaGreater Melbourne (Metropolitan), VIC

Great Sofas

published

Great products and “The Sofas” in particular!! As it’s 100% Australia made so it’s of great quality. Super friendly staff, great customer service. All in all good experience with sofas direct.

Product Quality
4/5
Customer Service
4/5
Mansi Agrawal
Mansi AgrawalGreater Melbourne (Inner), VIC

Top services and products!

published

Really loved the variety and quality that Sofas Direct offers in affordable range. The sales team seems very kind and efficient. In particular i would like to mention about Shaina, who helped me through choosing the range without being a pushover and gave great ideas to set up the interiors for our living room using their wide range. I would highly recommend the Sofas Direct, Fitzroy store to pick up any furnitures.

Product Quality
5/5
Customer Service
5/5

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0.0
(1,234)

Great sofas

published

Had a great experience with sofas direct really good workmanship, style and comfort quality is good 100% Australian made worth the money. Also the sales staff is very helpful and friendly with exceptional after sales service.

Product Quality
5/5
Customer Service
5/5
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Sofas Direct Physical store

Details

Compare both Sofas Direct
CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedDining, Living and Sofas
Compare both Sofas Direct
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