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Sofas Direct
3.7 from 42 reviews · View Statistics
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Reviews

3.7
3 reviews
5
(2)
4
(0)
3
(0)
2
(0)
1
(1)
  • Product Quality
    3.7 (3)
  • Return Claim MadeYes (0) · No (3)
  • Warranty Claim MadeYes · No (3)
  • Product Appearance As advertised · Not as advertised (3)
  • Customer Service
    3.7 (3)
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Local99
Local99Greater Melbourne (Inner), VIC
  • 2 reviews
  • 3 likes

How not to run a business - dismissive service and poor quality product

published

Unfortunately, we had a terrible experience with Sofas Direct. Rude and dismissive service, a complete lack of communication or accountability and a product that was a real let down. Super disappointed in the whole experience, please take your money to another Australian made manufacture, until they sort out their business.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Mansi Agrawal
Mansi AgrawalGreater Melbourne (Inner), VIC

Top services and products!

published

Really loved the variety and quality that Sofas Direct offers in affordable range. The sales team seems very kind and efficient. In particular i would like to mention about Shaina, who helped me through choosing the range without being a pushover and gave great ideas to set up the interiors for our living room using their wide range. I would highly recommend the Sofas Direct, Fitzroy store to pick up any furnitures.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFitzroy

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0.0
(1,234)

Great sofas

published

Had a great experience with sofas direct really good workmanship, style and comfort quality is good 100% Australian made worth the money. Also the sales staff is very helpful and friendly with exceptional after sales service.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFitzroy

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Sofas Direct

Details

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CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedDining, Living and SofasDining, Living and Sofas
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