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Sofas Direct
3.7 from 42 reviews · View Statistics
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Reviews

3.0
2 reviews
5
(1)
4
(0)
3
(0)
2
(0)
1
(1)
  • Product Quality
    4.0 (2)
  • Return Claim MadeYes (0) · No (2)
  • Warranty Claim MadeYes (0) · No (2)
  • Product Appearance As advertised (2) · Not as advertised
  • Customer Service
    2.5 (2)
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Jonathan S.
Jonathan S.Greater Melbourne (Metropolitan), VIC

Terrible service, communication and quality control

published

I had some of the worst service that I have ever experienced with Sofas Direct. Our sofa was delivered to the wrong specifications, there was very poor communication, promises about providing the right sofa were not kept, there was very poor coordination between Sofas Direct and their manufacturer, and misleading information was provided. It took three months of further hassling Sofas Direct to get them to actually deliver the sofas I had specified and paid for. An extremely disappointing and frustrating experience.

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHawthorn
Deborah Thomas
Deborah ThomasGreater Melbourne (Inner), VIC
  • 3 reviews

My Favorite Sofa Store

published
Product Quality
5/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHawthorn VIC

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0.0
(1,234)

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Sofas Direct

Details

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CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedDining, Living and SofasDining, Living and Sofas
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