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When we were purchasing our sofa the service was very good and the sales person even came to our home to advise us on our purchase of the Willow lounge suite.
However now after 3 years the feather filled cushions have collapsed and not at all comfortable to sit on.
I have now been dealing with their customer service for about two months trying to get someone to come out and have a look at the cushions. They keep telling me every week that the manufacturer will get in touch with me but to date have had no contact with manufacturer.
They were hap...
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Details
 Sofas Direct Online storeNo reviews yet | Sofas Direct Physical store2.7(12) | |
|---|---|---|
| Category | Online Shops and Furniture Shops | Physical Shops and Furniture Shops |
| Type of Furniture Offered | Dining, Living and Sofas | Dining, Living and Sofas |
Extra Information
10/10
Easy Purchase Comfortable Mattress
Love my new mattress
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Hi Roy , I understand that Alice who runs and owns our factory has been in touch with you and she has your seat inserts and is attending to them at the factory , I understand after speaking with her ...
Read morethat has gone through the maintenance that is required for a feather and fibre wrap insert seat cushion. I apologise for the delay and I understand your frustration that this took longer than what you and I would have like however please take into consideration that the factory was running on a different capacity due to melbourne being in lockdown due to Covid.