Terrible service, communication and quality control
I had some of the worst service that I have ever experienced with Sofas Direct. Our sofa was delivered to the wrong specifications, there was very poor communication, promises about providing the right sofa were not kept, there was very poor coordination between Sofas Direct and their manufacturer, and misleading information was provided. It took three months of further hassling Sofas Direct to get them to actually deliver the sofas I had specified and paid for. An extremely disappointing and frustrating experience.
My Favorite Sofa Store
I've been meaning to write this review for a while but time got away from me. I purchased my first piece from Sofas Direct (South Melbourne) about 10 years ago - a Balmain double sofabed, and then a few years later I purchased a Watson double sofabed. The quality, look and comfort of these have been outstanding, and they are still like new. Late in 2018 I decided to replace my living room sofas which were falling apart, and I spent hours looking at furniture sites but could not find the look and durability I wanted. I finally went back to Sofas...Direct (Hawthorn) and decided to go with a 3 seater and a 2 seater Bendigo sofa - the style and comfort were ideal, coupled with the fact that there were a huge range of upholstery fabrics to choose from. I am delighted with these sofas - they are so comfortable and durable, and they suit my 1930s house. There were no manufacturing flaws and the quoting, sales, and delivery processes were straightforward. I think these sofas will outlast me, to be honest, and I recommend anyone looking to buy a sofa to check out Sofas Direct if you want really solid and comfortable furniture.
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