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Sofas Direct
3.7 from 42 reviews · View Statistics
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Reviews

3.7
42 reviews
  • Product Quality
    3.1 (8)
  • Return Claim MadeYes (0) · No (7)
  • Warranty Claim MadeYes (0) · No (7)
  • Product Appearance As advertised (2) · Not as advertised (3)
  • Customer Service
    2.6 (9)
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Jonathan S.
Jonathan S.Greater Melbourne (Metropolitan), VIC

Terrible service, communication and quality control

published

I had some of the worst service that I have ever experienced with Sofas Direct. Our sofa was delivered to the wrong specifications, there was very poor communication, promises about providing the right sofa were not kept, there was very poor coordination between Sofas Direct and their manufacturer, and misleading information was provided. It took three months of further hassling Sofas Direct to get them to actually deliver the sofas I had specified and paid for. An extremely disappointing and frustrating experience.

Product Quality
3/5
Customer Service
1/5

Woeful Service and Accountability

published
Product Quality
1/5
Customer Service
1/5

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0.0
(1,234)
Vivianne W.
Vivianne W.Greater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 2 likes

Beyond disappointed

published
Incentivised Review No
Local99
Local99Greater Melbourne (Inner), VIC
  • 2 reviews
  • 3 likes

How not to run a business - dismissive service and poor quality product

published

Unfortunately, we had a terrible experience with Sofas Direct. Rude and dismissive service, a complete lack of communication or accountability and a product that was a real let down. Super disappointed in the whole experience, please take your money to another Australian made manufacture, until they sort out their business.

Product Quality
1/5
Customer Service
1/5
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Personally I would not recommend Sofas Direct to anyone.

published

In my opinion the build quality was very questionable and the customer service was aggressive and dismissive. I will not be recommending Sofas Direct to anyone i know.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Deborah Thomas
Deborah ThomasGreater Melbourne (Inner), VIC
  • 3 reviews

My Favorite Sofa Store

published
Product Quality
5/5
Customer Service
4/5
BeNiceToYourCustomer
BeNiceToYourCustomerGreater Melbourne (Metropolitan), VIC

Worst customer service

published

Fact 1: Decor looked good and I was thinking of purchasing a product or two.
Fact 2: Walk up to the lady at the counter wanting to ask about a particular design of sofas. To summarise the conversation, instead of saying they don’t manufacture this model, she proceeds to convey the following messages. 1. You can’t afford it. 2. When I said it’s an investment, she proceeded to comment about the look on my husbands face. 3. If we manufactured it here it would cost $6500. My response was yes, that’s how much I spent on my last couch and I walked out of the store.

Customer Service
1/5
Incentivised Review No
Hemika Chawla
Hemika ChawlaGreater Melbourne (Metropolitan), VIC

Great Sofas

published

Great products and “The Sofas” in particular!! As it’s 100% Australia made so it’s of great quality. Super friendly staff, great customer service. All in all good experience with sofas direct.

Product Quality
4/5
Customer Service
4/5

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0.0
(1,234)
Mansi Agrawal
Mansi AgrawalGreater Melbourne (Inner), VIC

Top services and products!

published

Really loved the variety and quality that Sofas Direct offers in affordable range. The sales team seems very kind and efficient. In particular i would like to mention about Shaina, who helped me through choosing the range without being a pushover and gave great ideas to set up the interiors for our living room using their wide range. I would highly recommend the Sofas Direct, Fitzroy store to pick up any furnitures.

Product Quality
5/5
Customer Service
5/5
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Great sofas

published

Had a great experience with sofas direct really good workmanship, style and comfort quality is good 100% Australian made worth the money. Also the sales staff is very helpful and friendly with exceptional after sales service.

Product Quality
5/5
Customer Service
5/5
Esskamo
EsskamoSouthwest, VIC
  • 3 reviews
  • 1 like

Workmanship sub-standard and no after sales service

published

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0.0
(1,234)

Perfect costumer service and product

published

Would love to congratulate the staff at sofa direct in Rixhmond . Jessica in particular was exceptional both on the product knowledge the flexibility of product viewing materials and simply made the purchase so profetional . Thank you and keep up the great customer service ...will recomend you to anyone. .. Thanks Helen

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Craig
CraigMelbourne
  • 2 reviews

Great couch and excellent customer service

published

We met with Jessica in store, who managed our couch customizations, material choice and delivery with great finesse: the whole process was truly enjoyable!

Vic
VicDocklands Melbourne

Best retail experience

published

I couldn't speak any higher of my experience buying a Sofa Rug and cushions from Sth Melbournd store. Carol couldn't of been anymore helpful and such a beautiful person. Thankyou so much. Vicki

Tamera V.
Tamera V.
  • 3 reviews
  • 2 likes

Fantastic experience - highly recommend them!

published

I recently purchased a sofa from Jessica at Sofas Direct Richmond. The whole experience was an absolute pleasure! Nothing was an issue for them - I had to move delivery back a number of times due to delayed settlement of my new place and Jessica happily accommodated this.
Amazing customer service - I would highly recommend them!

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Sofas Direct

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CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedDining, Living and SofasDining, Living and Sofas
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