The product that the software made for me is working and it’s only been my 2nd week and I can see that my acne has subsided.
The concept is very good, I was very excited to find a similar service to Curology which was only available to America. I wanted to incorporate Tretinoin into my routine to combat some redness and some signs of aging. Upon my discussion with the doctor (which seemed like a very generic copy-paste response), I was prescribed 2 treatment creams: 1 with azelaic acid + hyaluronic acid + niacinamide for day time and 1 with tretinoin + hyaluronic acid + niacinamide to use at night time. The cream arrived after 2 weeks.
While the tretinoin is fine (I...experienced some peeling which was to be expected), the azelaic acid cream had a very sticky, non-spreadable unpleasant texture. I asked the customer service about this (which was excellent about it) they said that the sticky texture is common with any azelaic acid product and they are working on improving it. That's okay, I can handle poor texture if I'm just working from home. But if you wear make-up it will be impossible to put over this cream without it pilling. However, the azelaic cream also stings and irritated my skin despite being an ingredient that's meant to be anti-inflammatory. I thought it was just my skin getting used to the ingredient but after some elimination process and stripping my routine to the most minimum, it was clear my skin was just hating this product. I decided to cancel my subscription and just requested a refund (they have a good refund policy if claimed within 90 days) Overall my personal experience was okay but I think I'd be better off just requesting tretinoin prescription from my GP instead of using this brand. I might consider using it again if they have come up with a better azelaic acid cream formulation.
Software has seriously good customer service for such a new company and I've received wonderful help & support during my short treatment plan.
This concept is a long time coming for Australia as most people involved in skincare in Aus have watch Americans love curology and other tailored services they have access to that we don't. Sadly I had to end my treatment as my condition was beyond what they could provide online but they gave me honest and helpful advice which im thankful for.
Questions & Answers
How long will it take for there to be a difference in my skin?
It depends on what they prescribe you ☺️ I was prescribed with a tretinoin cream and I’ve been using it for about 5 weeks now and I did get some extra break outs around my jaw area (that was my skin concern) but they did warn me it could happen initially, but now my skin is really clear and less congested! I have oily skin too so even the oiliness has minimised a little, I really like the moisturiser they sell tho it’s really hydrating and just the right consistency too :)
Hi, I've just received my software skincare and was wondering if anyone has experienced any side effects or reactions. Should I do a test patch first? Thank you...
Hi Nic, thanks for reaching out! Yes, it is quite common to experience side effects. If you have questions, best to email email@example.com
Hey guys, having a blonde moment being stuck with a toddler in iso has fried my brain. Is the software cream a leave on treatment, how long do I leave it on for
Hi Cait! You should have received instructions on your box and in your online Profile. You can also email firstname.lastname@example.org
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