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4.7 from 262 reviews · View Statistics
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  • Product Quality
    3.3 (4)
  • Return Claim MadeYes (0) · No (3)
  • Shipping
    2.0 (2)
S S.
S S.Greater Melbourne (Metropolitan), VIC
  • Verified

Product works, business doesn't - Literally performed a "bait and switch" with their product!

Product Quality
S S.
S S.

It seems product review cut off my name, but for Software's reference that I am an actual and verified customer, my name is S. Stevens!

Jane H.
Jane H.Hunter Region, NSW

False advertising.


False advertising. Decrease amount of cream but charge you the same. Disappointing - cost saving measure they are not honest about

Incentivised Review No
KasSouth East Queensland, QLD
  • 2 reviews
  • 1 like

They get you in ..


After signing up at a specified price and for a specified volume of product the amount of product was reduced by 20% with no price reduction. Additionally the amount of retinol (active ingredient) is significantly lower than researched efficacy suggests, but i thought the convenience of delivery outweighed this. Other active ingredients are available much cheaper in many locations. This company may be ok if you are just starting out but I would suggest looking elsewhere for a more ethical company.
I'm feeling ripped off!

Product Quality
PenPenSydney, NSW
  • 3 reviews

Bad customer service and business tactics.

Product Quality
Incentivised Review No
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BenSydney, NSW
  • 13 reviews

Low performing products, slow response, incompetent doctor


I was assigned with a GP that gave me the lowest strength tretinoin despite my repeated request that only 0.1% works for me, but the GP said no there policy is that it must start with 0.025%. The doctor doesn't take into account personal experience and history. I feel that this is no different than visiting a regular GP that doesn't know much about the skin. And the product texture is absolutely terrible, thick, oily and leaves a white layer on the skin, definitely wouldn't have a market if they were sold over the counter.

Product Quality
Incentivised Review No
Return Claim MadeNo

Questions & Answers

Nic Silby
Nic Silbyasked

Hi, I've just received my software skincare and was wondering if anyone has experienced any side effects or reactions. Should I do a test patch first? Thank you...

1 answer
Skin Software
niamh m.Skin Software

Hi Nic, thanks for reaching out! Yes, it is quite common to experience side effects. If you have questions, best to email hello@skin.software
Best wishes


Hey guys, having a blonde moment being stuck with a toddler in iso has fried my brain. Is the software cream a leave on treatment, how long do I leave it on for

1 answer
Skin Software
niamh m.Skin Software

Hi Cait! You should have received instructions on your box and in your online Profile. You can also email hello@skin.software

Rimi R.
Rimi R.asked

i have melasma pigment dry and few fine lines so what should i buy plz help me , i been to dr they gave me some creams but not improvement and i had jassner peeling but stil i have same issue. some times i m depressed.

No answers
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