They get you in ..
After signing up at a specified price and for a specified volume of product the amount of product was reduced by 20% with no price reduction. Additionally the amount of retinol (active ingredient) is significantly lower than researched efficacy suggests, but i thought the convenience of delivery outweighed this. Other active ingredients are available much cheaper in many locations. This company may be ok if you are just starting out but I would suggest looking elsewhere for a more ethical company.
I'm feeling ripped off!
Bad customer service and business tactics.
Quality of product is great but given there are now a few companies out there offering the same product, customer service is key. Initially when enquiring about joining, they weren't exactly forthcoming with responses, that's okay though, we're all busy. However, after two months of using the product quite happily, Software announces a 20% drop in quantity of product and no drop in price - this was based on "consumer feedback" concerned about wasted product at the end of the two-month cycle, of course you can continue using the product after ...this date or simply add it to back of hands/neck/décolletage, or whatever so hardly a waste! This was announced barely 24 hours ago and judging by the almost 1,000 mostly disgruntled responses on their Facebook page announcement most users are feeling pretty miffed to say the least. I've cancelled my subscription along with several other unhappy members.
Low performing products, slow response, incompetent doctor
I was assigned with a GP that gave me the lowest strength tretinoin despite my repeated request that only 0.1% works for me, but the GP said no there policy is that it must start with 0.025%. The doctor doesn't take into account personal experience and history. I feel that this is no different than visiting a regular GP that doesn't know much about the skin. And the product texture is absolutely terrible, thick, oily and leaves a white layer on the skin, definitely wouldn't have a market if they were sold over the counter.
Questions & Answers
I have been using the software prescription for a couple of months and my skin is tolerating it really well. Do you have any other products that will help fade darker sun damage spots on my face?
hello, still i am double mind, my skin is very sensitive. any sad effect with I stop to use it later, is it strong chemical?
How long will it take for there to be a difference in my skin?
It depends on what they prescribe you ☺️ I was prescribed with a tretinoin cream and I’ve been using it for about 5 weeks now and I did get some extra break outs around my jaw area (that was my skin concern) but they did warn me it could happen initially, but now my skin is really clear and less congested! I have oily skin too so even the oiliness has minimised a little, I really like the moisturiser they sell tho it’s really hydrating and just the right consistency too :)
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