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Software
4.7 from 283 reviews · View Statistics
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Reviews

  • Product Quality
    2.4 (5)
  • Return Claim MadeYes (0) · No (4)
  • Shipping
    3.0 (5)
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Reviewer Photos & Videos

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Andrea B.
Andrea B.South East Queensland, QLD
  • Verified

Good cream, terrible business.

published
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Product Quality
2/5
Shipping
3/5
Skin Software
niamh m.Skin Software
alix
alixAU
  • 2 reviews
  • 1 like

Started off great but then they changed

published

I’ve been on this product for some months.
I have found the product effective but not brilliant. No additional checkins but lots of helpful emails.
Two days ago they announced they were changing the product size from 30ml to 24ml which means people that are up to the full 30ml dose will need to spend another $88 per second month to ensure continuity of use.
Sloooooow postage.
No previous correspondence nor contribution on this matter prior to the announcement.
No backing down or taking on board feedback.
I’ve switched to another cheaper company and am happy

Product Quality
3/5
Shipping
2/5

Great product, terrible company

published
Incentivised Review No
Date PurchasedMay 2021
Geet
Geet
  • 2 reviews

Response time is poor

published
Product Quality
3/5
Shipping
2/5
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Vignesh
VigneshGreater Melbourne (Inner), VIC

Ok service, Ok product

published

Bought this reading previous reviews and their initial service to make me buy this product is good. Atm, I am not satisfied with the product and as of now no difference, just I could feel untolerable itching and skin burn sensation.

Poor tele consultation and automated response based on keywords you write on queries.

I am sorry, Please dont risk your skin for their digital marketing.

Product Quality
2/5
Shipping
5/5
Gee
Gee
  • 2 reviews

Limited range and generic customer service

published

Disappointed. The range of ingredients is very limited, customer service only offers generic advice that provides no real benefit if you know anything about skincare and they don’t take into account your skin history. I see no real benefit in this service when prescription topicals like Tretinoin are readily available from GPs who can bulk bill.

Product Quality
2/5
Shipping
3/5

Questions & Answers

Jordan
Jordanasked

How long will it take for there to be a difference in my skin?

1 answer
Danielle H
Danielle H

It depends on what they prescribe you ☺️ I was prescribed with a tretinoin cream and I’ve been using it for about 5 weeks now and I did get some extra break outs around my jaw area (that was my skin concern) but they did warn me it could happen initially, but now my skin is really clear and less congested! I have oily skin too so even the oiliness has minimised a little, I really like the moisturiser they sell tho it’s really hydrating and just the right consistency too :)

Nic Silby
Nic Silbyasked

Hi, I've just received my software skincare and was wondering if anyone has experienced any side effects or reactions. Should I do a test patch first? Thank you...

1 answer
Skin Software
niamh m.Skin Software

Hi Nic, thanks for reaching out! Yes, it is quite common to experience side effects. If you have questions, best to email hello@skin.software
Best wishes
Niamh

Cait
Caitasked

Hey guys, having a blonde moment being stuck with a toddler in iso has fried my brain. Is the software cream a leave on treatment, how long do I leave it on for

1 answer
Skin Software
niamh m.Skin Software

Hi Cait! You should have received instructions on your box and in your online Profile. You can also email hello@skin.software

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