Reviewer Photos & Videos
Good cream, terrible business.
I decided to try Software about 2 months ago to treat my adult acne. The sign-up process was easy enough, though it felt a bit weird when I saw the doctor assigned to me was a "GP with special interest in skin", instead of a dermatologist. I thought this was ok as long as the doctor still knows what they're doing, but keep this in mind if you're expecting to talk to a dermatologist. Most likely you'll only talk to a GP.
From initial sign up, cream confirmation and delivery, it took about 2 weeks. The 30ml cream came with clear instructions to...put 2x pumps to the face and 3x pumps to the neck & chest; plus further instructions to start slow, increasing gradually until you can apply every night. I followed all instructions and my skin seems to be adjusting well. They also sent me an invite to a Facebook group called Software Insiders where we can discuss the treatment with other customers. However, the problem started on 21 July. I received an email stating that from Monday 26 July, all prescription bottles will only contain 24ml with no change in prices. Worst of all, they claimed that this is due to "overwhelming feedback from customers that they have cream left over when their new cream arrives, our customers hate the wastage". Sounds ridiculous? Because it is indeed! I've attached a screenshot of the email so you can see for yourself. From there it was a downward spiral. The announcement was also posted on the Software Insiders FB group, and unsurprisingly everyone was not happy with this move. Most of us would've accepted an honest price increase, instead Software wrapped it in a "you asked for this, so we listened to our customers" statement. This is disgusting. No one ever asks for less product with the same price. I commented on the FB group with my disappointment, and guess what they did next - they banned me from the FB group! What a way to treat their customers.
Started off great but then they changed
I’ve been on this product for some months.
I have found the product effective but not brilliant. No additional checkins but lots of helpful emails.
Two days ago they announced they were changing the product size from 30ml to 24ml which means people that are up to the full 30ml dose will need to spend another $88 per second month to ensure continuity of use.
No previous correspondence nor contribution on this matter prior to the announcement.
No backing down or taking on board feedback.
I’ve switched to another cheaper company and am happy
Great product, terrible company
After having used a similar product from an overseas company I was so pleased to find and Australian company offering online prescription skincare service and had really high hopes. Since using the prescription I have been happy with the products themselves.
However, the issue is with the company’s misleading website and pricing. The website clearly states that you are paying for a 2 month subscription. The drs instructions clearly state that you should be working up to using your prescription on a daily basis.
My first prescription I recei...ved from this company only had 7 weeks before the expiry date by the time i received the product. Clearly the two months that I had paid for. When I contacted them they assured me that they were making changes to prevent this kind of thing happening. My second prescription is now due. Yesterday the company communicated that they are reducing the prescription size by 20% without a change in price. They assured everyone that it was still a 2 month prescription: however when questioned further they finally admitted that if you use their product daily, as per their instructions, it will not last 2 months (it will last 6 weeks only) So effectively a 25% shortfall compared to what we are told that we are paying for. The company are still advertising their product as being a 2 month subscription. Customers need to be aware that they are not getting what they think and the actual service costs significantly more.
Response time is poor
The product is good no doubt ,saw improvement in my skin .But the customer service is poor ,when I started with the treatment the doctor’s response time and cx support was faster .Now after 5-6 months into treatment the customer service and response time has significantly deteriorated.When i uploaded my recent review with doctor didn’t get a response from the doctor even after a week .Being tired of waiting and regularly checking emailed the team at their support email then after 2-3 days got a reply .Finally the doctor responded after I emaile...d support ,I asked a question to the doctor till date haven’t received a response from the doctor.I can’t believe I have to email support every time I have a question .One of the claims the software made was you have quick and on going follow up throughout the treatment doesn’t look like that is happening.
Find out how Software compares to other Beauty Product Retailers
Know better, choose better.
Ok service, Ok product
Bought this reading previous reviews and their initial service to make me buy this product is good. Atm, I am not satisfied with the product and as of now no difference, just I could feel untolerable itching and skin burn sensation.
Poor tele consultation and automated response based on keywords you write on queries.
I am sorry, Please dont risk your skin for their digital marketing.
Limited range and generic customer service
Disappointed. The range of ingredients is very limited, customer service only offers generic advice that provides no real benefit if you know anything about skincare and they don’t take into account your skin history. I see no real benefit in this service when prescription topicals like Tretinoin are readily available from GPs who can bulk bill.
Questions & Answers
How long will it take for there to be a difference in my skin?
It depends on what they prescribe you ☺️ I was prescribed with a tretinoin cream and I’ve been using it for about 5 weeks now and I did get some extra break outs around my jaw area (that was my skin concern) but they did warn me it could happen initially, but now my skin is really clear and less congested! I have oily skin too so even the oiliness has minimised a little, I really like the moisturiser they sell tho it’s really hydrating and just the right consistency too :)
Hi, I've just received my software skincare and was wondering if anyone has experienced any side effects or reactions. Should I do a test patch first? Thank you...
Hi Nic, thanks for reaching out! Yes, it is quite common to experience side effects. If you have questions, best to email email@example.com
Hey guys, having a blonde moment being stuck with a toddler in iso has fried my brain. Is the software cream a leave on treatment, how long do I leave it on for
Hi Cait! You should have received instructions on your box and in your online Profile. You can also email firstname.lastname@example.org
Get an answer from our members and Skin Software representatives
Other Beauty Product Retailers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.