SolaGarden

SolaGarden

 Verified
SolaGarden
4.4

339 reviews

PositivevsNegative
84% · 28648 · 14%

Reviews

339 reviews
Lesley
LesleySydney, NSW7 posts
 

GREAT CUSTOMER SERVICE

Loved the lights I bought; they throw a fabulous pattern. I did have a problem with a few lights, Paul replaced them, no problem. My lights came very soon after. Excellent customer service, quick delivery. A shame that other Companies online aren't this good as this one.
Cathy
Cathy4 posts
 

Not great

Bought the garden lights. Customer service was fantastic when two arrived in post broken. However, out of the 10 we have two no longer work (bought Oct/Nov last year). The remaining 8 stay lit less than two hours despite being fully in the sun all day. Quite disappointed in this product Show details
Product Quality
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SolaGarden
SolaGarden   DM   
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Hi, Cathy! So sorry to hear this. Please email us at hi@solagarden.com.au so we can assist you further. Thank you!

Waynee
WayneeWide Bay-Burnett, QLD
 

Perfect lights for my backyard

Very good quality they look great at night and you can change light pattern Show details
Mandy
MandyFar North Queensland, QLD
 

Great service from SolaGarden

I purchased some garden lights from SolaGarden but unfortunately they stopped working. When I let them know they replaced them quickly with no questions asked. The new ones and others I've bought work fantastically and brighten up my garden Show details
kayeellis
kayeellisSouth East Queensland, QLD2 posts
 

Mini chain Shaw

Brought. the 4 inch mini chainsaw, put it together, quite easily, started it up and took it for a test run at first it didn't cut The branches was very disappointed. Contacted the company they told me I had the chain around the wrong way I swapped it around the right way, and then, it was amazing it cut through the branches like butter. Thank you for a great product. I can't wait to use it in my garden. Cheers Kay. Show details
Sharyn
SharynGreater Melbourne (Outer), VIC
 

Great Customer Service

I have nothing but praise for Paul's amazing follow up customer service. After encountering a problem, he communicated constantly with me, to ensure a positive outcome (often after hours) I would not hesitate to recommend Solagarden to all of my family and friends, because of his communication and commitment to rectify the issue. Show details
Joanne55
Joanne554 posts
  Fair Incentive

Absolutely amazing❣️

These gorgeous firefly lights are more beautiful than I imagined. They light up our courtyard with a magical glow. I’m going to purchase more so the entire pathway shines bright. Show details
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Elizabeth
ElizabethGreater Melbourne (Inner), VIC2 posts
 

Fabulous

I absolutely love these lights and the fact that you never need to replace a battery is awesome.
I also bought some for Christmas gifts.
I had one faulty light and this was replaced quickly and with no questions asked.
Wonderful service Show details
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Louise
Louise
 

Great Service

These lights are beautiful and bright. They look amazing. Service was fantastic - the first set I received did not work. I contacted Paul and he sorted it out. My new set of lights came just in time for Christmas celebrations. Very happy. Show details
Steve O
Steve OSydney, NSW
 

Solar Garden Ground Lights Failed

I purchased 12 solar LED ground lights in April 2023. The lights were great and really made the garden look good at night. I recently noticed that a number of the lights had a crack in the lens section. I contacted Solar Garden and explained the problem. I had a reply from them within one hour advising that they would replace the faulty lights. The new lights arrived several days later. I highly recommend this company for the outstanding after sales customer service. It is enlightening to see a company stand by their products 100%. Show details
JLSLBS
JLSLBSAU
 

Like my path lights and great customer service

The path lights are really nice and customer service was great when 1 of the lights didnt work - replacement sent promptly! Thanks. Show details
Product Quality
Shipping
MichaelH
MichaelHCentral Highlands and Goldfields, VIC12 posts
  Verified

Dropshipping from China

As some other reviews have said, SolaGarden does a good job of marketing a product that is available much cheaper (e.g. $40 vs $100) elsewhere.

It sounds as though their customer service is good if you have a problem but you're paying a hefty premium for that insurance.

SolaGarden
SolaGarden   DM   
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Hi, Michael! So sorry to hear this. Please email us at hi@solagarden.com.au so we can assist you further. Thank you!

Matthew
Matthew2 posts
 

advertised to be around a pool-Big fail

The lights have started to rust after 5 weeks and the advertisement said they could go next to my pool-very poor stainless. Show details
Product Quality
Shipping
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SolaGarden
SolaGarden   DM   
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Hi, Matthew! So sorry to hear this. Please email us at hi@solagarden.com.au so we can assist you further. Thank you!

Robert
RobertGreater Melbourne (Outer), VIC
 

Brilliant LED Ground Lights

These ground led lights are the best solar lights I have ever brought. They really enhance the out door areas at night and are good for our security system. I would highly recommend them to anyone who is looking for excellent lights for your outside areas. Show details
Bronwen
Bronwen
 

Problem sorted

We ordered a couple of lights, but one string didn’t work and it took quite a while to sort out a replacement. However Paul was very helpful in the end and the lights look amazing. Show details
Product Quality
Peter
PeterNewcastle2 posts
 

Perfect customer service

I would like to thank Paul for replacing my solar light !! unfortunately the light had some water in it and although it’s still working it was replaced without any hesitation
I love the lights on our pathway and the customer service was second to none
Thanks again Peter Show details
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Geronimo
Geronimo
 

Great and highly recommend the products, great customer service,,,

Ordered the lights and the light are terrific bright and look really nice, they give life on my garden and around my house.
Max
MaxSouth East Queensland, QLD16 posts
 

Not worth the money or the anguish

I purchased 2 sets of these lights spent close to $100 for the pillar sets.
First set faulty made complaint, true to the word all replaced, guaranteed they say, but after 2 months in full sunshine they don't work, I have a set of differant lights I paid $12 for on the fence and they haven't missed a beat, go figure.
I could not recommend this product at all. Show details
Shipping
SolaGarden
SolaGarden   DM   
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Hi, Max! So sorry to hear this. Please email us at hi@solagarden.com.au so we can assist you further. Thank you!

Lol
LolGippsland, VIC
 

Love my sola lights

Very happy with sola outdoors lights. Great customer service when I had an issue with one. Show details
Clare McMahon
Clare McMahonGreater Melbourne (Metropolitan), VIC
 

Love my lights

We purchased 3 sets of the garden lights last year. We have hung them on our back and side fence. They are fabulous. They stopped working and I wrote to the company and asked their advice ( given that they have a lifetime warranty). My email was answered immediately. I followed the advice ie. press the on/off button and mode buttons and VIOLA! Lights are on! Show details
Gypsy275
Gypsy275Perth, WA3 posts
 

Stunning garden feature

I gifted these SolaGarden lights to a friend for Christmas. She absolutely loves them. Highly recommended. Show details
sharon
sharonMetropolitan Adelaide, SA2 posts
 

Great service after a technical issue

We love the look of these lights so much and glad to be supporting an Aussie company. We noted our on/off button was playing up after a few months and never expected such quick and decisive responses from SolaGarden..... over a weekend ! They were so easy to communicate with and have organised a replacement unit to be delivered. It's rare to find such fast and no fuss service these days ! Good work SolaGarden and big thanks to Paul from your company Show details
Product Quality
Shipping
Marj G
Marj GNortheast, VIC3 posts
 

Disappointed

Solar lights only lasted 12 months, disappointed. The solar panel itself has deteriorated. Sent 2 emails to the company without a response. Show details
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SolaGarden
SolaGarden   DM   
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Hi, Marj! So sorry to hear this. Please email us at hi@solagarden.com.au so we can assist you further. Thank you!

Steve H
Steve HHunter Region, NSW
 

Great products and after sales service

In the past we have been wary of on line shopping and lack of after sales service. What a pleasure to deal with SolaGarden and Paul. Cannot fault this company Show details
hitesh k.
hitesh k.
 

Festoon lights

I had previously got festoon lights from Bunnings but they were not quite bright so we decided to return. I decided to order a set of festoon light from Solar Garden and I must say that the product has certainly exceeded our expectations as they are very bright and keeps our backyard glowing. I would certainly recommend this product and look forward to order more in future. Show details
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Jason M
Jason MGreater Melbourne (Inner), VIC3 posts
 

Great products with exceptional customer service

I loved the purchases from SolarGarden. The standing and ground lights have been a talking point.
However, have had a few standing lights fault, nonetheless nothing to worry as Paul has been so helpful and responsive in going above and beyond to replace the faulty lights.

Thanks SolarGarden, will definitely be shopping here again. Show details

Product Quality
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Anton R.
Anton R.Central Queensland, QLD2 posts
 

Unrivalled service

Just WOW! We purchased several string lights from Solagarden this past few weeks. They look great, were easy to set up and add genuine atmosphere to our pool area. We had an issue with one of the strings and made contact with the company to resolve the issue. Both my wife and I have never experienced customer service quite like that provided by Paul (Solagarden's Fulfillment and Operations Manager). He responded to our queries quickly, irrespective of the time of day (or night). I cannot more highly recommend the service and post-purchase support provided by this company (and Paul in particular). Show details
Bayside Glamping
Bayside Glamping2 posts
 

Great products, & honoured lifetime guarantee!

Thanks for providing great solar products, and thanks so much for honouring your guarantee on the 8 lights of ours that stopped working.
I look forward to seeing what products you bring out in the future (we'd love some portable cute large lanterns please).
Dave
DaveHunter Region, NSW2 posts
  Verified
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Val
ValCentral Queensland, QLD
 

Love our solar lights

The festoon lights and the ground lights are awesome they are still going and we have had them for about a year now.The pattern lights we got only worked for about a week.
Fiona McLellan
Fiona McLellanGreater Melbourne (Outer), VIC2 posts
 

Solar lights and chain saw

Ordered the lights and chainsaw from here my first order, it was delivered in a very timely manner and the light are terrific bright and look really nice, will certainly get some more in the future but the little chain saw I love it it is brilliant for such a tiny thing it cuts through big branches like they were butter, even my son was impressed by it after laughing when he saw it, he now wants one lol. Will certainly recommend these lights and saw, well worth the price don't even bother with the cheap ones.
Mick
MickNorthern Region, NSW2 posts
 

Love the lights

The lights look beautiful in our round about & they remain lite up all night.
Very happy with them. We will order more when we finish the next section of our garden Show details
Fiona Clare
Fiona ClarePerth, WA3 posts
 

Festoon Solargarden lights

They are absolutely gorgeous and the customer service exceeds expectations Show details
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Perfect lighting
Perfect lightingWide Bay-Burnett, QLD
 

Solar garden lights

Received 12 outdoor lights, I placed 9 on stakes in garden beds and 3 on patio. Bar one all were glowing by 2nd day. Alerted solagarden suggestion was made which I did but the light doesn't work. I had excellent service by Paul and very happy with the outcome.
Gilbert
Gilbert2 posts
 

Love these lights!

After having tried various other lights we thought it time to up the ante and we are so glad we did. These lights are so superior. Strong and sturdy and they give off a beautiful glow. We'll be purchasing more. Thank you. Julienne Show details
Rita
Rita
  Fair Incentive

Perfect bright light for the garden lit up!

Love my weatherproof warm lights x 12 in a pack Show details
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RK WA
RK WAPerth, WA
 
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Tracey D
Tracey DGreater Melbourne (Outer), VIC16 posts
 

Wonderful customer service & products

Highly recommend the solar lights, the garden lights and the small chainsaw. High quality products. If you have any queries or concerns Paul at their company is a gem! Answers emails within minutes. He's definitely an asset to that company. Have had many dealings with him. Show details
Unhappy customer
Unhappy customerGreater Melbourne (Inner), VIC2 posts
 

Terrible service experience

Ordered the 2-in-1 garden kneeler over a week ago. Still not dispatched. Reached out to them, said they'd get back to me ASAP. Over 24 hours later, and still no reply. Would be great to actually receive the product to be able to review it. Show details
SolaGarden
SolaGarden   DM   
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Hi! So sorry to hear this. Please email us at hi@solagarden.com.au so we can assist you further. Thank you!

Hayley
HayleySouth East Queensland, QLD5 posts
  Verified

Absolutely perfect! Exactly as advertised

We received our solar lights within days after ordering. No assembly required, easy to put up. Our lights come on at 6.30 every night and are on until 3-4am in the morning. So impressed! Love the lifetime warranty they have too! Show details
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