Poor service from Solahart & the local service agent.
We had a 300L roof system with 3 panels (3 for 2 deal) in 2001. Not long after we found that the water boiled when the daytime temp was 28 deg or more. Contacted Solahart for a remedy. There was, cover some of the panels, really. We did this each summer for a few years. I discovered that Solahart had a draw off device to stop this problem, so $500 later it cured the problem. Why didn't Solahart contact us to offer this? Why, because they have a flog'em & forget service policy. Earlier this year it stopped heating water during the day so I conta...cted the closest service agent being McDonald O'Brien in Wangaratta. I was told it needed a valve, so they replaced it. No change, another visit, can't find anything wrong. So another trip to discover that one panel was leaking so it needs a new one. None on hand so ordered. When this was being installed there seemed to me to be an excessive amount of banging & crashing to get it into the frame. Eventually it was in. Next day, no change so back they come. Mate, there is another one leaking. No kidding, who'd have thought that the grievous bodily harm metered out installing the first panel would not have had an adverse result on the others. But no, the plumbers weren't to blame, really. So the decision was made to replace the 3rd one which was in the middle. Recently we had material blocking a mixer tap. This was the dip tube breaking down. So another call to McDonald O'Brien only to be told they don't have dip tubes. I knew they did. Wouldn't you know it, the boss came back to say they don't have 1 but 2. Again none on hand. So yesterday these two boys replaced them. Early evening, ran the hot water, no water. These idiots had not bled the tank of air so the boost had been ineffective. Why doesn't Solahart have agents that know the product & how to fix them. Crap service all round. When the tank blows up we will ditch solar hot water & go back to gas.
Terrible product and service
Constant issues with Solarhart system. Water only luke warm - not hot enough to bathe in winter if you have a cloudy or rainy day. Replaced every part as per reps diagnosis, valve, thermostat etc... Had enough of it going on for years. We were convinced to buy a new system as this was getting long in the tooth. New Solarhart system installed (unfortunately). Constant issues again. Thornleigh area Rep told us the last rep put a cheap chinese valve in and would replace it - water gushing out several times. A few months later our daughters walls...become mouldy and gyprock virtually melted (after a few heavy rains). Had to vacate that room. My husband found the tiles on the roof broken when system installed. Called our area solarhart rep again and asked that they remedy the roof and walls. He said it wasn't his problem, it was a rep that no longer contracts to them. So too bad!! Issues continued when unit put back up roof. Solarhart said it was the Ausgrid metre box as the issue, and wouldn't come out. Ausgrid came out several times and tested in front of me and said it's definitely the unit (Ausgrid Hornsby rep is amazing and helpful). Finally the solarhart rep came out...after i told my husband 'somehow get him here or else'!. He came out Yesterday...and said it was the shonky cheap chinese valve (we were told was already replaced)needed to be replaced with the proper valve that the new unit should have been installed with....and had to pay!! Now, to change the off peak 2 back (as it wasn't the problem) we have to pay AGL... We advise anyone not to go with Solarhart. They install cheap chinese (swapping out the proper valve we purchased as part of system), damage tiles on roof which cause water damage, refuse to come out and troubleshoot (but rather give you the run around that it is Ausgrid), and accept zero responsibility. I cringe everytime our hot water fails as it will be costly and timely. I accept it is all my fault though, for again chosing Solarhart. I didn't learn.
Great product failure of solarhart own repairer
This product is perfect for North Queensland conditions purchased in 2001. Serviced at 5 year intervals yes even sacrificial annode recently had a dripping overflow pipe so had service done and was told cold water relief valve should be replaced agreed to it to stop dripping. When I got home found it to be leaking worse. Contacted Solahart only to be told it's only the tank expanding and contracting. How is a lose of 144 litres on a 24 hour period be normal. I thought by dealing with Solarhart them self I would be safe. The rep told me it's fine. No it's getting worse. Not happy Solarhart.
Thermostat setting - 50 degrees is just not hot enough
The system is great, but beware the following pitfall.
Had a Solahart system installed 4 years ago. Water was too cold, apprently installer default setting to 50 degrees. Had to use hot tap only to get a shower, and it was not hot enough even then. Asked technician to come back and raise the temperature, which he did, but said it was against regulations. Huh???
Was great after that.
Had the tank replaced recently (following storm damage to the original tank). Again, the technician who installed it set it to 50 degrees. Water not hot en...
J series. Useless
Just had a J series solarhart installed. When the rep first called out I told him that our house faces 65 degrees true . That means our western roof faces 245 degrees which is west south west.He said it would be fine on the western roof which i questioned and asked would it need an elavation frame too face it North, He insisted it would work fine ..
On the day of installation the guys who came out too fit the system questioned the orientation of the solarhart too the extent that they rang the solarhart rep too check that that's where they ...
Saves power bills, but so does any cold shower.
We had our Solahart 302L system installed 4 months ago, and the 4 people in the house didn't have too many complaints. It wasn't until 2 months later when 6 of us were there that we realised we were essentially relying entirely on the overnight off-peak booster, as we all had hot morning showers, yet no-one was able to get a hot shower in the evening. The advice has been to increase our off-peak hours!! I could have bought an off-peak system for thousands less.
Other people tell me how great their solar hot water is. I have complained to the ...
We had to hound Solarhart Midland to get a new tank installed. This was eventually installed this Wednesday the 23rd March 2016. We have a double storey house. They came with no ladder as our house backs onto a heritage trail and we had the plumber from Solarhart visit us the week before. My Husband had a double ladder which they used. Anyway guess what they haven't connected the hot water. New tank no hot water. Bloody pathetic. We have to ring them after Easter and ask for them to come back to fix this. Not good enough. Never met a company so pathetic. I expect a discount due to poor service.
great after sales service
We have a 300L system for house of 3 and it works really well. We have had the system fir two years and have had a couple of call outs to sort out a dodgy thermostat.
The thermostat was replaced under warranty and the service was really good.
I have turned booster off and don't run out of hot water which is great - the system has saved us 4kwH per day on electricity.
I would recommend this system.
Happy so far
We had a 302 litre roof mount hot water system installed and have been happy with it to date. Little electricity costs are always a good thing.
Because of roof space, it had to be mounted on the western side of the roof, which I am led to believe is not optimum.
During winter we need to turn on the booster to ensure we have sufficient hot water. Got caught a couple of times and it wasn't a pleasant experience, tho the booster works quickly. During summer, here in Brisbane Qld, no booster is required, unless it's a number of days of wet weat...
Just got off the roof adding insulation to the tubing left exposed by the plumbers. The hot water line has been frozen every frosty morning. The insulation that was installed is already breaking down. Also there is no insulation on the circulation pipes so there is little hope of getting hot water anytime soon
Awful costs more in electricity now!
We replaced our roof and were unable to keep out 1980's system so decided to replace. Worst decision ever! Temps are so low that my 2 yo complains of cold showers yet only hot water tap turned on in winter. Have had the mixing valve replaced twice and still not very satisfied. They claim Government ruling but seriously get the valve thing right. We never used the power unless we had 2 overcast days before now we have to turn on power every night. So not happy.
OK the system works well, no electricity needed most of the time. With just the two of us the 300 litres is more than enough. Even heats on those less than sunny days.
My grouch is with the installation. When I signed up I specifically requested the system be mounted low on the roof above the old existing hot water system. This would prevent us having to wait long for the hot water to appear at the tap. Seems my request went by the board. We went on a short trip away and whilst away the system was installed at the very top of the roof. This en...
Shocker- zero rating in winter
We replaced our fantastic effective1979 SolarHart in 2013 with an L Series 150 L tank which is supposedly adequate for a large family,. The 2013 one is dreadful. Cold water in Winter. The district rep is not contactable and the plumber seems unable to rectify. Water temperature is inadequate 50degrees and we are reduced to one person having a shower each day. .
Sales person looked at our power bill and usage and determined we need 5KW system with 20 panels. He determine with use if figures that we would save 30-50% of our electricity. Being keen to save money, particularly as power keeps going up, it sounded good to us. However he did not point out that most households such as ours use majority of their electricity in morning and evening/night when the system is not producing any electricity.
We have since found that a much smaller and significantly cheaper system would have been more suitable a...s it would have generated enough electricity to cover power we use during day light ours. Now all we do is generate cheap power for the power company. Maybe the sales person gets a commission from them as well. Customer service! Once they got our money, they did not want to hear from us. We were advised that a couple of months after installation they would come back to check the system is functioning correctly. We contacted them about that and were told they would get back to us. We have recently received a letter advising us we need our system serviced at "the very low fee of only $145.00". The sales person never told us system needed servicing and there would be service fee. The fee is about the same as what we might save over a quarter or two. Had we known that at time of sales person visit, that would have made a big difference on our decision to go with the solar system. The sales person also looked at our roof as said it would be Ok. In actual fact we have large trees that shade the many of the solar panels for a few hours each morning. Again a smaller system with fewer panels would have been more suitable. We spent $8500.00 on the system, when on of the much cheaper system ($1500-$2500) would have been more suitable. We are never likely to get our money back at the rate we are going, and particularly as Solahart want a hefty service fee each year which greatly reduces what we would have saved.
Solahart 302L one of the best
I'd suggest that the problem may be external to the solar hot water system. Collectors don't lose heat from the storage tank, so replacing one would do nothing and the tank insulation is very good. I'd suggest getting a plumber to check for an internal leak in your hot water line. It may also be something simple like a leaking hot water valve. Otherwise, the system may be too small for your application.
Better than I had ever expected
We have had our Solahart 302L for 3 months now and have saved over 300 off our hot water bill. There are 6 of us in the house and haven't run out of Hot water once. The service from Solahart Townsville was next to none.
Sub-standard performance and pitiful service.
I bought a system with 3 panels to ensure that we never have a cold shower.
The L system has been an total failure from the start. The 'product support' has been non existent and incredibly frustrating. After 2 years of bitter complaining they came and found that one of the panels was actually losing heat and reluctantly replaced it. This at least brought some improvement.
If it rains over night we wake to cold water in the morning and if we use the electric booster when it is raining it stays on all day as the heat loss from the system is ne...
Five star Service
Yesterday, I decided that my 8 year old solar hot water system needs the anode replaced. I phoned the nearest Solahart shop which happens to be the Joondalup branch; half an hour drive from where I live. I got a quote on the phone, which I found reasonable and within the hour, Chris, their technician arrived, introduced himself and carried out the work. After he left I turned on the tap and noticed there was no water pressure. I called them again and spoke to Dan, the owner and explained the problem. Before I even finished he told me Chris is o...n his way now. Half an hour later Chris arrived, fixed the problem which was caused by some debris blocking the tap, checked all the other taps and left. Now, this is what I call service. Everything was done efficiently and on time. I have no hesitation in recommending Solahart Joondalup, its owner Dan and Chris. The excellent service and great attitude. Absolutely nothing
Rethink customer service
We have the system now installed for 12 years and had it serviced at the recommended intervalls. We recently had our fuse jump out and I had to get up on the roof to see what it was as it was related to the booster. When i opened the plastic side, all I could see was corroded material which was leaking water and therefore made the fuse jump out. We contacted the solahart technician and he said that they serviced it every year, however because it was a cheaper model at the time that that kind of 'wear' was normal. They offered me to replace the unit with another one for $3997. You are kidding. My advice "Stay away from them".
The rebatte at the time
Corrosion even when serviced, customer service, professionalism,
Substandard Product, substandard customer sevice
Paid almost double the average price for a Solahart system thinking "you get what you pay for", how wrong was I, here I am looking at my second Christmas in three years with no hot water, now been fobbed off three times this time. Think I might start legal proceedings against them as it's still under warrenty and I've had enough. Solahart Midland, W.A. you suck, buyer beware.
Hot water when it works
bad warranty service, breaks down on an annual basis.
COSTLY COLD WATER FROM THE SUN
After 5 years of expecting some sort of customer service from solahart I yet again just had another cold shower exactly what I was looking forward too after a long day.... Mind you it is almost summer & I do live on the far north coast of NSW the sun was shining on my panels for most of the day but unfortunately I was last of 3 people in the shower tonight. This is an every day occurrence as soon as the first bit of hot water gets used from the tank it starts to cool....We have tried time & time again to contact solahart head office to get som...ething done about our obviously faulty system but continue to get brushed off even though our local solahart has agreed something is not right with our system. I cannot stress enough that even though some extremely fortunate individuals get lucky and find themselves enjoying hot water from the sun I very much doubt it was FREE but if there is a problem & you ever need customer service don't expect any from this company 303 L system "DOES NOT" retain it's heat
beware of maintenance and spare parts costs
had 300JD-JK 300 litres system installed 16/01/1988. with electric booster. had problems with coolant seals. had to replace the coolant 3 times.system was boiling way to much in summer and dumping non stop.had a by-pass installed at the back of the tank. marginal improvement. last time that the coolant seals blew, the maintenance mechanic/plumber had problems trying to remove a bottom plug to refill the coolant, it seemed frozen, took his biggest wrench and managed to rotate the tube inside the panel, breaking the solder joints. he then went 'o...h well' looks like you need another panel ' and left. the boss came over and offered a second-hand panel for $1000 plus installation plus crane hire. I told him to stick his Solahart where it would collect the most sunshine. I have been using the electric booster exclusively for the last 5-6 years. since i now receive electricity rebates on my bill being a pensioner and can not get installation rebates because i would be replacing solar by solar (even that it does not work!), I can not amortice the cost of a new system before i get interred. I will just replace the sacrificial element from time to time and the 'saving the planet' bit and solahart can go to hell. Shame really, I was one of the first users of solahart in Whyalla around 1975 and even there i had a problem when the glass of both panels shattered in mid-summer when a tiny cloud dumped a short shower on them. I did complain to solahart direct, but never received any answer at all. That should put a flea in the ear of any prospective customer. If you do get one, make sure you never buy a closed loop system, coolant cost is exorbitant. install and forget who knows? bad iinstallation, bad parts, insufficient knowhow by local plumbers
After sales service is non existent. Beware all those Canberrans installing them before Christmas! Two weeks ago we came back from 3 weeks holiday to no pressure in the hot water and are having great difficulty getting anyone to call back after 8 phone calls. A man did come out last weekend but did not know what was wrong and it still is not fixed. The heater was working very well until now.
Very efficient until now.
No pressure in hot water after 3 weeks holiday. After sales service non existent.
Can only go by experience....and that's excellent
My first Solahart was installed facing North as they needed to be in 1980, cost around $1,000 then, mate next door did the plumbing. I have just had it replaced, even though it was still working to about 70-80% efficiency after 32 years, but looked pretty dilapidated and had a few rust issues by then. Did absolutely no maintenance on it at all during that time, except for replacing one of the blow-off (or whatever they call it) valves myself a couple of years ago.
No anode replacement, no nothing. The new, more efficient one I've just had i...nstalled, is now at the back of the house where the wet area is, and facing West as required. This particular model will boil the tank apparently if faced North. It worked perfectly as soon as it was filled, with plenty of hot water from day one, even though it was not finished until just after midday. Even with two mostly cloudy day in a row, still plenty of hot water, and recovers unbelievably quickly, even a partly sunny afternoon is enough. As with my old one, I won't boost it at all unless I really have to, with a manual switch and pilot light as with the old one. All I can hope for, is that this one is as reliable as the old one. There's two of us in the house, I'm in Brisbane. Energy efficient, very reliable.
Don't do it,don't do it.
These guys claim to have 59 approximate years experience building these things and I thought things from China didn't work, but the fact that these guys can't get a solar hot water system to work after 50 odd years does not auger well for their technical skills,especially under our Queensland sun. I have cleaned the panels to no avail.
Free hot water
got less effective from day one and now rely on booster 24/7
Questions & Answers
I got a Solarhart system is about 10 year old . I hardly turn it on exept when the weather is really bad . I had it o fir the last two weeks and today this morning the hot water had no pressure coming out . The cold water the pressure was normal . I am wandering what is happening ?
I am not much help to you as I had a new one installed January 2019 but it has never worked at all unless the heater is on all the time. Just trying to get Solarhart to fix it seems to be a mammoth task.
My Solarhart system to day the hot water got no pressure coming out . The cold water has pressure . The system is over 10 year old . Do I need a plumber to fix it ?
Hi, I was reading through the owner’s manual and was puzzled why the working pressure of the L collector was 1400kPa and the test pressure was 300kpa/45psi. Should it be 3000kPa?
Get an answer from our members and Solahart representatives
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