Sad and disappointed.
Have a Solar Hart J System and it's as good as useless during the winter months. Have to leave booster on most of the time. This negates the idea of solar to not use power. It replaced a Solarhart Black Chrome of 30 years which was so efficient. Boost this one maybe 2 weeks in dead of winter.
I believe that there is one for lower latitudes. Not sure of model though and the installer told me that I was sold the wrong one for my location. The installation of a tempering valve further negated the systems performance which I demanded it be r...
TOTAL LACK OF SERVICE FROM DISTRIBUTOR
Have had problems with our hot water system since it was installed 9 years ago.. Still having to turn on booster to get hot water and distributor doesn't get back to you. Last time he came out was because I was in the office complaining and he just happened to walk in. Also when installed was not put on straight.
not good value when it only last for 8 years
had to fix tv antenna and found heater was leaking ,water quality is very good ,old heaters would last 8 to 10 years with poor water quality will not be fixing my solarhart over priced poor quality wish I had this review page 8 years ago.would not have put one in.
302L tank only lasted 10 years
Two commercial installations of the solarhart 302L. One tank just went, and the inspection on the other tank shows it is leaking and also needs to be replaced. These tanks should last longer than this! Looking online you can find many companies that offer 10 years warranty on the tank.
Well below expectations
We had a solarhart hot water system installed 6 years ago and have just had the bad news that it is all rusted out and needs replacing. After expecting to get much more time this was extremely disappointing. The solarhart guys
gave us this news and then an invoice for $163 call out fee, with no help offered for the immediate leak problem.
We have lost faith in the solarhart brand and feel that Solarhart should review their call out fees. Would also advise everyone who has one to get it checked before the 5 year warranty runs out.
Poorly installed. Panels not strapped to the roof, only held in place with the copper water pipes
Solar hot water system stopped working after 12 months. I just rang solarhart and they don't have an out of hours emergency plumber. Had to wait untill 7am Monday to book a call out. I was hoping it would work for longer than 12 months before it failed. No hot water, for 3 days and still waiting for their plumber.
It stopped working after 1 week
When my solar hot water system stopped working after just 6 years I was recommended by the plumber to purchase a whole new system from Solarhart - he told me they were the best. In good faith I followed his advice and did so. After just 1 week it stopped heating. I contacted the provider and was eventually told that even though the green light had gone out (which the manual said indicated it was not heating) it was heating!
Confused?! She was the business owners' wife and she said her husband would contact me later that day when he was available. That was 2 days ago and I'm still waiting.... To be continued. ( but I wish I had checked out this site before trusting the plumbers advice.
DONT BUY SOLAHART / Rheem
Sadly, I poorly invested $6,000 dollars on a three panel solahart hotwater system thinking it would last longer than 6 years. However, the system has suffered a catastrophic premature failure. Leaking panels. Lucky for Solahart it just made it past warranty, with Solarhart giving me the two finger salute. Solahart is owned by Rheem so beware of this namesake product range too. I found Choice magazine a great place to start looking for your replacement system. Im thinking a straight electric hotwater system with a solar power panel system may be the best replacement. Main thing to take away from this is "buyer beware" of solahart / Rheem. You wont get any product or after sales support.
Solarhart - No thanks!
We installed a gas boosted Solarhart 220 in 2001. The system boiled water on hot days - which created a problem in that, as the hot water was continually being dumped via the pressure release valve, the lost pressure subsequently allowed the off grid water pump to switch on again - to replace the lost water! A recycling event that kept going all day long. Advice from the 'firm' was to cover half of the panels to lessen the solar radiation. All well except it meant someone had to climb onto the roof every year to install, then remove, said co...vers - that's if a storm hadn't already done so in the meantime. Eventually, a retro-fitted Hartstat Over Temperature Relief Tank was installed - which solved the problem for about 3 years before it too, failed! Then the gas booster gave up the ghost after about 8 years. Repairs to same cost an arm and a leg and it was cheaper to install a separate gas hot water system to work in conjunction with the solar section when required. After a short while, the solar part of the system failed to heat water altogether and soon after that - no water supply from the solar system at all! A call to the 'Firm', and a subsequent visit, indicated that one of the panels was leaking - and quite possibly the water tank itself had rusted through! No way to discover the problem unless all was removed, taken apart, and inspected. Strange.......Only had it serviced four years ago with the advice by the 'firm' that the system had no problems and was in good order. Best advice - decommission it and start afresh! Total costs to date for our Solarhart over 15 years, including installation and servicing = $6500. Get another Solarhart? Not in a million years!
Luke warm water
I have nothing good to say about my solarhart. Even with the booster installed the hot water takes more than a minute to come through and it's luke warm at best.
Especially over winter you pretty much can't have a decent shower. You can't wash dishes in hit water.. Even if you might get a could a few minutes worth of water it will go cold and you'll have to get out of the shower.
Terrible product and service
Constant issues with Solarhart system. Water only luke warm - not hot enough to bathe in winter if you have a cloudy or rainy day. Replaced every part as per reps diagnosis, valve, thermostat etc... Had enough of it going on for years. We were convinced to buy a new system as this was getting long in the tooth. New Solarhart system installed (unfortunately). Constant issues again. Thornleigh area Rep told us the last rep put a cheap chinese valve in and would replace it - water gushing out several times. A few months later our daughters walls...become mouldy and gyprock virtually melted (after a few heavy rains). Had to vacate that room. My husband found the tiles on the roof broken when system installed. Called our area solarhart rep again and asked that they remedy the roof and walls. He said it wasn't his problem, it was a rep that no longer contracts to them. So too bad!! Issues continued when unit put back up roof. Solarhart said it was the Ausgrid metre box as the issue, and wouldn't come out. Ausgrid came out several times and tested in front of me and said it's definitely the unit (Ausgrid Hornsby rep is amazing and helpful). Finally the solarhart rep came out...after i told my husband 'somehow get him here or else'!. He came out Yesterday...and said it was the shonky cheap chinese valve (we were told was already replaced)needed to be replaced with the proper valve that the new unit should have been installed with....and had to pay!! Now, to change the off peak 2 back (as it wasn't the problem) we have to pay AGL... We advise anyone not to go with Solarhart. They install cheap chinese (swapping out the proper valve we purchased as part of system), damage tiles on roof which cause water damage, refuse to come out and troubleshoot (but rather give you the run around that it is Ausgrid), and accept zero responsibility. I cringe everytime our hot water fails as it will be costly and timely. I accept it is all my fault though, for again chosing Solarhart. I didn't learn.
J series. Useless
Just had a J series solarhart installed. When the rep first called out I told him that our house faces 65 degrees true . That means our western roof faces 245 degrees which is west south west.He said it would be fine on the western roof which i questioned and asked would it need an elavation frame too face it North, He insisted it would work fine ..
On the day of installation the guys who came out too fit the system questioned the orientation of the solarhart too the extent that they rang the solarhart rep too check that that's where they ...
Saves power bills, but so does any cold shower.
We had our Solahart 302L system installed 4 months ago, and the 4 people in the house didn't have too many complaints. It wasn't until 2 months later when 6 of us were there that we realised we were essentially relying entirely on the overnight off-peak booster, as we all had hot morning showers, yet no-one was able to get a hot shower in the evening. The advice has been to increase our off-peak hours!! I could have bought an off-peak system for thousands less.
Other people tell me how great their solar hot water is. I have complained to the ...
We had to hound Solarhart Midland to get a new tank installed. This was eventually installed this Wednesday the 23rd March 2016. We have a double storey house. They came with no ladder as our house backs onto a heritage trail and we had the plumber from Solarhart visit us the week before. My Husband had a double ladder which they used. Anyway guess what they haven't connected the hot water. New tank no hot water. Bloody pathetic. We have to ring them after Easter and ask for them to come back to fix this. Not good enough. Never met a company so pathetic. I expect a discount due to poor service.
Just got off the roof adding insulation to the tubing left exposed by the plumbers. The hot water line has been frozen every frosty morning. The insulation that was installed is already breaking down. Also there is no insulation on the circulation pipes so there is little hope of getting hot water anytime soon
Awful costs more in electricity now!
We replaced our roof and were unable to keep out 1980's system so decided to replace. Worst decision ever! Temps are so low that my 2 yo complains of cold showers yet only hot water tap turned on in winter. Have had the mixing valve replaced twice and still not very satisfied. They claim Government ruling but seriously get the valve thing right. We never used the power unless we had 2 overcast days before now we have to turn on power every night. So not happy.
Shocker- zero rating in winter
We replaced our fantastic effective1979 SolarHart in 2013 with an L Series 150 L tank which is supposedly adequate for a large family,. The 2013 one is dreadful. Cold water in Winter. The district rep is not contactable and the plumber seems unable to rectify. Water temperature is inadequate 50degrees and we are reduced to one person having a shower each day. .
Sales person looked at our power bill and usage and determined we need 5KW system with 20 panels. He determine with use if figures that we would save 30-50% of our electricity. Being keen to save money, particularly as power keeps going up, it sounded good to us. However he did not point out that most households such as ours use majority of their electricity in morning and evening/night when the system is not producing any electricity.
We have since found that a much smaller and significantly cheaper system would have been more suitable a...s it would have generated enough electricity to cover power we use during day light ours. Now all we do is generate cheap power for the power company. Maybe the sales person gets a commission from them as well. Customer service! Once they got our money, they did not want to hear from us. We were advised that a couple of months after installation they would come back to check the system is functioning correctly. We contacted them about that and were told they would get back to us. We have recently received a letter advising us we need our system serviced at "the very low fee of only $145.00". The sales person never told us system needed servicing and there would be service fee. The fee is about the same as what we might save over a quarter or two. Had we known that at time of sales person visit, that would have made a big difference on our decision to go with the solar system. The sales person also looked at our roof as said it would be Ok. In actual fact we have large trees that shade the many of the solar panels for a few hours each morning. Again a smaller system with fewer panels would have been more suitable. We spent $8500.00 on the system, when on of the much cheaper system ($1500-$2500) would have been more suitable. We are never likely to get our money back at the rate we are going, and particularly as Solahart want a hefty service fee each year which greatly reduces what we would have saved.
Sub-standard performance and pitiful service.
I bought a system with 3 panels to ensure that we never have a cold shower.
The L system has been an total failure from the start. The 'product support' has been non existent and incredibly frustrating. After 2 years of bitter complaining they came and found that one of the panels was actually losing heat and reluctantly replaced it. This at least brought some improvement.
If it rains over night we wake to cold water in the morning and if we use the electric booster when it is raining it stays on all day as the heat loss from the system is ne...
Rethink customer service
We have the system now installed for 12 years and had it serviced at the recommended intervalls. We recently had our fuse jump out and I had to get up on the roof to see what it was as it was related to the booster. When i opened the plastic side, all I could see was corroded material which was leaking water and therefore made the fuse jump out. We contacted the solahart technician and he said that they serviced it every year, however because it was a cheaper model at the time that that kind of 'wear' was normal. They offered me to replace the unit with another one for $3997. You are kidding. My advice "Stay away from them".
The rebatte at the time
Corrosion even when serviced, customer service, professionalism,
Questions & Answers
Hi, I was reading through the owner’s manual and was puzzled why the working pressure of the L collector was 1400kPa and the test pressure was 300kpa/45psi. Should it be 3000kPa?
How much does it cost to replace the anode also the hot water release valve
how much is it to buy a heating booster element for a 300LJ system?
i assume they are about 3.6kW?
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.