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Solahart

Solahart

1.7 from 52 reviews · View Statistics
See the Best Solar Panel Installers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Solahart

Reviews

1.8
30 reviews
  • Value for Money
    1.8 (25)
  • Product Quality
    2.5 (22)
  • Return Claim MadeYes · No (25)
  • Shipping
    1.0 (1)
  • Customer Service
    1.9 (25)
  • Timeliness
    1.8 (5)
  • Job Satisfaction
    2.0 (5)
  • Rates and Fees
    1.8 (5)
  • Installation
    2.7 (18)
  • Warranty Claim MadeYes · No (25)
  • Purchase Price$6,803.63
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Jennifer
JenniferWanniassa
  • 2 reviews
  • 1 like

Waiting over 4 months for a service and still nothing!

published

Bought a house with existing solahart water system. Running poorly since November 2021. Made many calls to the local franchisee for a service, but still no service. No local alternatives.

Value for Money
1/5
Product Quality
3/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Trustworthiness
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationNarooma
Panel Purchased NA
Warranty Claim MadeNo
Jennifer
Jennifer

From Dalmeny not Wanniassa.
Store location is Moruya.
Head office uncontactable

Solahart
Solahart AustraliaSolahartSend a private message
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Jacq
JacqPerth, WA
  • 3 reviews
  • 2 likes

Unprofessional Rogues with Poor customer service

published

The worst lack of customer service ever... I originally contacted Solahart for information of my system that wasn't working properly, they advised the plumbers they used and after a month we needed a quote for Sewer connection also. I just happened to request a quote from the same plumbers for 2 different jobs no sooner to be invoiced by Solahart Mandurah. Despite asking if there was a callout fee for plumbing quotes (I was advised no). Amanda Brown has been rude & demanding that because I used the same plumbers they require payment, she is a rogue and wont be getting our business. I have contacted the CCC to report them

Value for Money
1/5
Customer Service
1/5
Rates and Fees
1/5
Trustworthiness
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMandurah
Warranty Claim MadeNo
Solahart
Solahart AustraliaSolahartSend a private message
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dharmenpatadia
dharmenpatadiaGreater Melbourne (Outer), VIC
  • 2 reviews
  • 3 likes
  • Verified

Stay away from Solahart Hoppers Crossing VIC

published

Cowboy contractors hired by company with no sense of Standard/compliance took few minutes to run AC cable between two dry wall and invoiced for unagreed $495 for pre wiring which is currently not approved by inspector as it’s not in metal conduit. Pricey outdated panels and terrible service makes Solahart least preferred provider for solar energy system.

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Value for Money
1/5
Product Quality
1/5
Shipping
1/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
1/5
Trustworthiness
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationSolar Energy System Prewiring
Warranty Claim MadeNo
Purchase Price$495.00
Solahart
Solahart AustraliaSolahartSend a private message
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Money Saver

published

Thankyou to the team at Solarhart Bundaberg. Very professional to deal with and quality workmanship. Wouldn't hesitate to recommend this local business to other members of our community here in Bundaberg.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationBundaberg
System Size6.5 KW
Panel Purchased 19 SunCell 345W optimizer solar edge
Warranty Claim MadeNo
Purchase Price$10,831.82
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Solahart rubbish
Solahart rubbishSouth Australia

Tanks rust out prematurely. Absolute crap tanks. Avoid

published

Tank is <10 years old. They say they should last 20 - 30 years. But only warranty for 5 years....because our is rusted out throughout already. Concept works brilliant, so find another brand. These are not up to standard.

Value for Money
1/5
Product Quality
1/5
Customer Service
3/5
Trustworthiness
2/5
Incentivised Review No
Return Claim MadeNo
Panel Purchased solahart
Warranty Claim MadeNo
Purchase Price$4,000.00
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David C.
David C.
  • 2 reviews
  • 3 likes

Sunshine Coast Solahart - Incompetent or Fraudulent? Maybe both.

published
Value for Money
1/5
Product Quality
3/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
2/5
Rates and Fees
1/5
Installation
3/5
Trustworthiness
1/5
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Panel Purchased Solahart Silhouette 6kw Premium Plus 7.77kw Pv System
Warranty Claim MadeNo
Purchase Price$11,884.00
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Pat
Pat
  • 2 reviews
  • 2 likes

Post Installation Customer Service

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Trustworthiness
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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John Vatovec
John VatovecIllawarra, NSW

Don't Even Consider One...!!!!!

published
Value for Money
1/5
Product Quality
3/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
1/5
Trustworthiness
1/5
Incentivised Review No
Return Claim MadeNo
Panel Purchased Solarhart RoofTop
Warranty Claim MadeNo
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Stuart C.
Stuart C.Sydney Surrounds, NSW
  • 2 reviews
  • 4 likes

Woeful installation experience.

published

Sales team were excellent, however...

Once the deposit was paid I didn't hear from them, until an SMS message after business hours from one of their subcontractors who did not have the full scope of works. Difficut to get satisfaction once the contract is signed.

Avoid.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Narelle
NarelleSouth East Queensland, QLD
  • 3 reviews
  • 2 likes

Technician absolutely useless.

published
Value for Money
1/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Bill R
Bill RWide Bay-Burnett, QLD

Seem to work ok but workmanship on the roof terrible

published
Value for Money
3/5
Product Quality
4/5
Customer Service
4/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased QCELLS 300w panels
Warranty Claim MadeNo
Purchase Price$5,995.00
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Brendan M.
Brendan M.Perth, WA
  • 4 reviews
  • 2 likes

Company lacks customer values

published

Installers did a fantastic job on the day. All sub contractors. Very polite and well managed for a big install. More than what can be said from the actual business and their electrician. [name removed] at the mandurah store was extremely bad to deal with from multiple family members.

House nearly suffered a bad electrical fire.... One did happen behind the meter box from bad wiring but luckily being double brick and 2 story it was isolated.

Approached the previously mentioned mandurah store with report from personally hired electrician. Electrical fault due too solar install causing fire.
All received was attitude and no reimbursement. I'll be taking the appropriate action and reporting to electrical board and supplier companies.

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Value for Money
2/5
Product Quality
3/5
Customer Service
1/5
Installation
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$6,000.00
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Lil
LilMetropolitan Adelaide, SA
  • 4 reviews

Quick reliable service

published

During the cool part of the year I was happy that the team could act upon my cold showers within a week. John was helpful and educated me about the system well. Had a hot shower that night they were helpful with directions as to the government incentives and did not demand payment straight away

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Sandy
Sandy
  • 4 reviews
  • 3 likes

Solahart Melbourne West are Cowboys

published

Two missed appointments. 3 goes at Installing, 1st time not enough rails to attach panels to the roof, 2nd time they ran out of cables. 3rd time all completed however the inspector failed the install due to non compliance. The inspector disconnected the system due to the sanger of burning the house down. The system had to be reinstalled by another installer. This whole process took 5 months

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$8,000.00
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Price gouging : BEWARE

published

The hot water heater has been great but the very first time we needed a service call they severely gouged us, charging over $550 to install a $30 part (as they came without the part even though I had described the problem and a quick search on the internet after the fact told me that the valve needed replacing) plus charging us travel both times when they had told us the first time that the technician was dropping in on the way back through town as well as charging a full service call both times even though all they did was look at it on the way through town the first time. Beware if you are dealing with this company

Value for Money
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Geoff
Geoff
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Questions & Answers

Kerry MacDermott
Kerry MacDermott asked

I submitted a review around 3-4 weeks ago expressing my amazement that when Solahart sent a repair person to fix my 8 y.o. Solahart 302J roof-mounted system, he sent me an invoice for $740, with another visit required to replace the sacrificial anode at a further $200.
This service is apparently necessary every 5 years, doubling the price of the system over its lifetime.
This was never mentioned either when making initial enquiries or at the time of installation.
l attempted to make detailed enquiries at the time but these were artfully deflected by sales staff.
Needless to say l would never have bought the system had l known the cost over 20 years was $8000 rather than $4000.
I have contacted Solahart 3 times but never received so much as an acknowledgement.
My review has disappeared from this website. Why?

3 answers
Sammy
Sammy

Yes solarhart have problems with maintence that other brands dont have.

Solahart
Solahart AustraliaSolahartSend a private message
glenda
glendaasked

an you get compensated if the solar system is not working and you are waiting ages for a part

3 answers
Terry
Terry

No nothing and no contact ever, and will never deal with any company that deal with solahart

Solahart
Solahart AustraliaSolahartSend a private message

Hi Glenda, please email solahart@solahart.com.au - with your details so we can contact you.
Thank you Solahart Australia

glenda
glenda

Hi the company we purchased from said they will contact us when part is available but have not had solar into the grid as last electricity bill Contacted asolar hart and left a message but know9ne called me back

Get an answer from our members and Solahart representatives

Details

CategoryOnline Shops, Physical Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer and Member
Solar Connection TypeGrid-Connected
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