Bad installation and won't cover warranty and owner disregarding the warranty and repairs none what a big waste of money will never happen again and have told everyone I know about it
Could have been a great product 20 years ago, differently not now
Had installed solar hart system in 2014 .received a larger than normal water bill must have a leak somewhere, notice solar hart panel gushing water phone solar hart it’s out of warranty. What piece of crap.
If your a Family Don’t get solar hot water
I’ve now had this system for 12 months so this is what I’ve found.
The Good. Plenty of Hot water in summer.
The Bad. One day of cloud in winter with booster on off peak 2 still not enough hot water for a family of 6.
It was explained to me that gov regulations have forced the change in the booster location of the tank which now only heats half the tank whereas my old solar hot water heated the whole tank. I never had a problem with the old system.
So In Regards to this I can’t be critical of solarhart but congratulations to the intellects in...
Seem to work ok but workmanship on the roof terrible
First off sales and admin were really good, the company itself has not contacted me since i sent them an email, does not worry them, When the trades arrived they did not even say they were from solahart, could have been anybody luckily the name was on the truck, the panels, some are under stress, one corner down one corner up, are up and down and not straight on the roof, when I picked the problem i was told it was the roof, and the panel laying crooked on the roof was what they call a uphill system lol, they said it was to late that afternoon ...and would come back and remove all panels and rectify, they came back but did not remove all panels just did a patch up job, in there own installation instructions there is supposed to be a gap between the panel, on the long side there is, but short side not, i said to the installer about this missing gap and he said no, i don't think they have a measuring tape, level, or string line, there was pvc glue spilled on the colourbond roof, and no one said anything until asked about it, not good work man ship, i went with a local dealer thinking they will be better than the cheaper systems on tv, wasted our money, Let me say here that the system seems to be working fine and it is only because of poor work habits that it has got to this stage, already one customer turned away after viewing the panels
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I purchased a hot water solar system which is the biggest they have- as recommended by the company of course ($$$$++++). The installation was straight forward, but I’ve had to hound them to come back and fix the system as it was leaning against the wall after the water filled up (which they were reluctant to resolve initially; stating they would only come back out to our place once other jobs had been logged in the area. Clearly just to suit them. Had to pull out the Mum voice to get them to come immediately). The piping was also leaking from t...he roof and overall the system is-so far- a big waste of money. I’ve had to use supplemental electricity to keep the water hot on several occasions and I live in NTH QLD. Absolutely ridiculous given the size of the system. Overall do not recommend. Don’t waste your money people!!!! Townsville Solahart themselves are not the greatest company to deal with. Consumers shouldn’t have to constantly bug them to rectify issues. I also wanted additional plumbing work and they said they’d come back to quote me and of course never did. Their loss.
Misleading and overpriced
We went with solaheart thinking a big name company was the way to go , had their salesman come out and I stated I was interested in a 10kw solar system , he said mate our 6.6kw system is second to none and will do the job you need , they installed a 5kw inverter and now we are stuck with it , long story short we got a $5k system for $10k , misled and ripped off !!!
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Questions & Answers
an you get compensated if the solar system is not working and you are waiting ages for a part
No nothing and no contact ever, and will never deal with any company that deal with solahart
Hi Glenda, please email firstname.lastname@example.org - with your details so we can contact you.
Thank you Solahart Australia
Hi the company we purchased from said they will contact us when part is available but have not had solar into the grid as last electricity bill Contacted asolar hart and left a message but know9ne called me back
Get an answer from our members and Solahart representatives
|Category||Online Shops, Physical Shops, Solar Panel Installers and Solar Retailers|
|After Sales Service||Yes|
|Solar Connection Type||Grid-Connected|
|Services Provided||Installer and Solar Product Retailer|
|Clean Energy Council Recognition||Approved Retailer and Member|
|Solar Connection Type||Grid-Connected|
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