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Solahart

Solahart

1.7 from 52 reviews · View Statistics
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Listing monitored by Solahart

Reviews

1.1
7 reviews
5
(0)
4
(0)
3
(0)
2
(1)
1
(6)
  • Value for Money
    1.5 (6)
  • Product Quality
    1.5 (6)
  • Return Claim MadeYes (2) · No (2)
  • Shipping
    3.0 (1)
  • Customer Service
    1.8 (6)
  • Timeliness
    3.0 (2)
  • Job Satisfaction
    1.0 (3)
  • Rates and Fees
    2.5 (2)
  • Installation
    1.7 (6)
  • Warranty Claim MadeYes (7) · No
  • Purchase Price$8,443.33
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Avoid Solarhart, especially Dubbo branch

published

I insisted on buying a solar system from what was supposed to be the best. We paid considerably more than from a "lesser" company. The salesman was great, but tried to persuade my that I didn't need as large a system as I wanted.

We've never seen that salesman since. His promises have not been met. We 'invested' in the Solaredge system so that we could monitor the system. It has spent more time NOT working than working. Solarhart do not care. They did send out one of their electricians one time: he couldn't get any assistance from the dealer either. Our electricity bills are a similar level to what they were before we installed a 5.5kW Solarhart system. Thanks Solarhart...for nothing.

Value for Money
2/5
Product Quality
2/5
Shipping
3/5
Customer Service
1/5
Timeliness
2/5
Job Satisfaction
1/5
Rates and Fees
2/5
Installation
3/5
Trustworthiness
1/5
Incentivised Review No
Store LocationDubbo
System Size5.5 KW
Warranty Claim MadeYes
Purchase Price$10,000.00
Solahart
Solahart AustraliaSolahartSend a private message
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Brett
Brett
  • 9 reviews
  • 1 like

Absolute Joke

published
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Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Job Satisfaction
1/5
Installation
1/5
Incentivised Review No
Warranty Claim MadeYes
Brett
Brett

Reading the complaints, most of the responses from Solar Hart are exactly the same? Good personalised attention, NOT.

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Andrew S.
Andrew S.Hunter Region, NSW

Absolute cowboy

published

Came in cracked 4 ceilings , a hole in a door , didn’t clean up after themselves, left off cut wiring in the gutters and left over conduit in the ceiling as well as not installing the system the way they had it in the quote.
I’ll give them a little credit because they fixed the ceilings and door but I wouldn’t recommend them to anyone else

Value for Money
3/5
Product Quality
3/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
1/5
Rates and Fees
3/5
Installation
1/5
Trustworthiness
3/5
Incentivised Review No
Return Claim MadeNo
System Size9.2 KW
Panel Purchased Solahart
Warranty Claim MadeYes
Purchase Price$14,000.00
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Rob Barnes
Rob BarnesSouth East Queensland, QLD

Absolutely shocking solahart hot water system

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
Panel Purchased Solahart L series
Warranty Claim MadeYes
Purchase Price$5,600.00
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Expensive and unreliable

published

Bought a GreenGlo in 2012 after a quote with 10 year warranty. System installed and working ok. When serviced in 2019 it needed fluid. 3 months later it failed. Faulty workmanship in panel. Cost $2100. Disputed warranty even though written in quotes. Wouldnt go near them.

Value for Money
1/5
Product Quality
1/5
Customer Service
3/5
Installation
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Purchase Price$12,000.00
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Sandra
SandraSouth East Queensland, QLD

Don’t buy from Solahart

published
Incentivised Review No
Warranty Claim MadeYes
Purchase Price$4,100.00
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Fiona G.
Fiona G.South East Queensland, QLD

Terrible Service Do Not Use Them

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Installation
1/5
Return Claim MadeYes
System Size3 KW
Panel Purchased 302L
Warranty Claim MadeYes
Purchase Price$4,960.00
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The reviewer stated that an incentive was offered for this review

Questions & Answers

Kerry MacDermott
Kerry MacDermott asked

I submitted a review around 3-4 weeks ago expressing my amazement that when Solahart sent a repair person to fix my 8 y.o. Solahart 302J roof-mounted system, he sent me an invoice for $740, with another visit required to replace the sacrificial anode at a further $200.
This service is apparently necessary every 5 years, doubling the price of the system over its lifetime.
This was never mentioned either when making initial enquiries or at the time of installation.
l attempted to make detailed enquiries at the time but these were artfully deflected by sales staff.
Needless to say l would never have bought the system had l known the cost over 20 years was $8000 rather than $4000.
I have contacted Solahart 3 times but never received so much as an acknowledgement.
My review has disappeared from this website. Why?

3 answers
Sammy
Sammy

Yes solarhart have problems with maintence that other brands dont have.

Solahart
Solahart AustraliaSolahartSend a private message
glenda
glendaasked

an you get compensated if the solar system is not working and you are waiting ages for a part

3 answers
Terry
Terry

No nothing and no contact ever, and will never deal with any company that deal with solahart

Solahart
Solahart AustraliaSolahartSend a private message

Hi Glenda, please email solahart@solahart.com.au - with your details so we can contact you.
Thank you Solahart Australia

glenda
glenda

Hi the company we purchased from said they will contact us when part is available but have not had solar into the grid as last electricity bill Contacted asolar hart and left a message but know9ne called me back

Get an answer from our members and Solahart representatives

Details

CategoryOnline Shops, Physical Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer and Member
Solar Connection TypeGrid-Connected
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