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Solahart

Solahart

1.8 from 47 reviews · View Statistics
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Reviews

1.8
30 reviews
  • Value for Money
    1.1 (20)
  • Product Quality
    1.6 (18)
  • Return Claim MadeYes · No (20)
  • Shipping
    1.0 (1)
  • Customer Service
    1.2 (20)
  • Timeliness
    1.0 (4)
  • Job Satisfaction
    1.3 (4)
  • Rates and Fees
    1.0 (3)
  • Installation
    2.0 (15)
  • Warranty Claim MadeYes (1) · No (19)
  • Purchase Price$6,010.33
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Reviewer Photos & Videos

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dharmenpatadia
dharmenpatadiaGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like
  • Verified

Stay away from Solahart Hoppers Crossing VIC

published

Cowboy contractors hired by company with no sense of Standard/compliance took few minutes to run AC cable between two dry wall and invoiced for unagreed $495 for pre wiring which is currently not approved by inspector as it’s not in metal conduit. Pricey outdated panels and terrible service makes Solahart least preferred provider for solar energy system.

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Value for Money
1/5
Product Quality
1/5
Shipping
1/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
1/5
Trustworthiness
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationSolar Energy System Prewiring
Warranty Claim MadeNo
Purchase Price$495.00
Solahart
Solahart AustraliaSolahart
Terry
TerryHunter Region, NSW
  • 7 reviews
  • 4 likes

Very bad installation

published

Avoid solahart Rutherford  owner  is extremely rude and was very angry that I payed another company to look at it   the system is only 5 and a 1/2 years old and no longer working and the wiring is substandard and now the system is out of warranty. I'm going to pay another company to try and fix the extremely bad installation was told they dont have to fix it and they would come and look at it but still waiting

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Installation
1/5
Trustworthiness
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationRutherford
System Size2 KW
Warranty Claim MadeNo
Purchase Price$4,900.00
Solahart rubbish
Solahart rubbishSouth Australia

Tanks rust out prematurely. Absolute crap tanks. Avoid

published

Tank is <10 years old. They say they should last 20 - 30 years. But only warranty for 5 years....because our is rusted out throughout already. Concept works brilliant, so find another brand. These are not up to standard.

Value for Money
1/5
Product Quality
1/5
Customer Service
3/5
Trustworthiness
2/5
Incentivised Review No
Return Claim MadeNo
Panel Purchased solahart
Warranty Claim MadeNo
Purchase Price$4,000.00
David C.
David C.
  • 2 reviews
  • 1 like

Sunshine Coast Solahart - Incompetent or Fraudulent? Maybe both.

published
Value for Money
1/5
Product Quality
3/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
2/5
Rates and Fees
1/5
Installation
3/5
Trustworthiness
1/5
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Panel Purchased Solahart Silhouette 6kw Premium Plus 7.77kw Pv System
Warranty Claim MadeNo
Purchase Price$11,884.00
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Pat
Pat
  • 2 reviews
  • 1 like

Post Installation Customer Service

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Trustworthiness
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
John Vatovec
John VatovecIllawarra, NSW

Don't Even Consider One...!!!!!

published
Value for Money
1/5
Product Quality
3/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
1/5
Trustworthiness
1/5
Incentivised Review No
Return Claim MadeNo
Panel Purchased Solarhart RoofTop
Warranty Claim MadeNo
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Rob Barnes
Rob BarnesSouth East Queensland, QLD

Absolutely shocking solahart hot water system

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
Panel Purchased Solahart L series
Warranty Claim MadeYes
Purchase Price$5,600.00
Stuart C.
Stuart C.Sydney Surrounds, NSW
  • 2 reviews
  • 3 likes

Woeful installation experience.

published

Sales team were excellent, however...

Once the deposit was paid I didn't hear from them, until an SMS message after business hours from one of their subcontractors who did not have the full scope of works. Difficut to get satisfaction once the contract is signed.

Avoid.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Narelle
NarelleSouth East Queensland, QLD
  • 3 reviews
  • 1 like

Technician absolutely useless.

published
Value for Money
1/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Brendan M.
Brendan M.Perth, WA
  • 3 reviews

Company lacks customer values

published

Installers did a fantastic job on the day. All sub contractors. Very polite and well managed for a big install. More than what can be said from the actual business and their electrician. [name removed] at the mandurah store was extremely bad to deal with from multiple family members.

House nearly suffered a bad electrical fire.... One did happen behind the meter box from bad wiring but luckily being double brick and 2 story it was isolated.

Approached the previously mentioned mandurah store with report from personally hired electrician. Electrical fault due too solar install causing fire.
All received was attitude and no reimbursement. I'll be taking the appropriate action and reporting to electrical board and supplier companies.

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Value for Money
2/5
Product Quality
3/5
Customer Service
1/5
Installation
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$6,000.00
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Sandy
Sandy
  • 3 reviews
  • 2 likes

Solahart Melbourne West are Cowboys

published

Two missed appointments. 3 goes at Installing, 1st time not enough rails to attach panels to the roof, 2nd time they ran out of cables. 3rd time all completed however the inspector failed the install due to non compliance. The inspector disconnected the system due to the sanger of burning the house down. The system had to be reinstalled by another installer. This whole process took 5 months

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$8,000.00

Price gouging : BEWARE

published

The hot water heater has been great but the very first time we needed a service call they severely gouged us, charging over $550 to install a $30 part (as they came without the part even though I had described the problem and a quick search on the internet after the fact told me that the valve needed replacing) plus charging us travel both times when they had told us the first time that the technician was dropping in on the way back through town as well as charging a full service call both times even though all they did was look at it on the way through town the first time. Beware if you are dealing with this company

Value for Money
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Geoff
Geoff
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Bundaberg Solahart Office: Worst Company I have ever dealt with

published
Value for Money
1/5
Product Quality
2/5
Customer Service
1/5
Installation
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$7,498.00
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JoC
JoCGreater Melbourne (Outer), VIC
  • 2 reviews
  • 3 likes

Service cost rip off

published

Our 10 year old solar hot water service was not working. We organised for a service, accepting over the phone call out fees and time and parts costing.
8.30 was the organised time - at 3.30 pm cancelled the job as no one turned up and had three very frustrating phone calls to find out what was going on - job organised again for following day.
Technician fixed HWS ! The next day started to make loud noises on the roof - and another technician was then organised for three days later. Not sure yet that problem is fixed but this company had the audacity to charge us in full for the second call out - excuse - it was a valve we couldn’t test on the day..
Go figure..

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
Panel Purchased HWS
Warranty Claim MadeNo

Bad from the start

published
Value for Money
1/5
Product Quality
2/5
Customer Service
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$6,000.00

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Details

CategoryOnline Shops, Physical Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer and Member
Solar Connection TypeGrid-Connected
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