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Avoid Solarhart, especially Dubbo branch
I insisted on buying a solar system from what was supposed to be the best. We paid considerably more than from a "lesser" company. The salesman was great, but tried to persuade my that I didn't need as large a system as I wanted.
We've never seen that salesman since. His promises have not been met. We 'invested' in the Solaredge system so that we could monitor the system. It has spent more time NOT working than working. Solarhart do not care. They did send out one of their electricians one time: he couldn't get any assistance from the dealer either. Our electricity bills are a similar level to what they were before we installed a 5.5kW Solarhart system. Thanks Solarhart...for nothing.
Hot water system installed in 2017. Since then 80 odd emails, numerous phone calls to and fro and 20 meg data (pictures) to get a working system?? At least 5 visits by Solarhart to "fix"the system. Came home one day and the pump (tank water) was going flat out as the relief valve on the hot water system was jammed open. I rang and told the company that my septic was full of water from it. I was asked so what. So what indeed? we are in the bush so we only have tank water. One glass panel was covered with an aluminium sheet to stop the system get...ting too hot. A jockey tank was then fitted and the bloke removing the aluminium sheet shattered the glass panel, leaving glass all over the place. The company then came to replace the glass panel. I suggested that a vacuum cleaner was needed and they hired one in Kingaroy 30 kms away. The repair technicians did not have one ($50 at Bunnings for a good one. They also had no cover for their truck to stop crap falling out as they drove. This is mandatory in Qld. (Another 50 dollars would have solved this). I went to the Office of Fair Trading who were (in my opinion) useless. I believe that the company is just trying to limp the system past the warranty period.
Absolutely shocking solahart hot water system
I had a solahartL series fitted by Solarhart team Sunshine Coast at the start of winter 2020 1st June and for the whole of winter we have had to turn the BOOSTER ON every morning g no hot water every morning so I can see why the Solahart Solar Hot water system only got 2.6 star rating when the good efficient Solar Systems get 4.5 to 5.0 Star ratings. Looked at problem solving on Google with all Solutions saying I have a Major Costly Problem. I rang team Solahart Sunshine. Coast after nearly 2 weeks a service person came out adjusted a. Valve...said it now works , next morning no Hot Water rang the team again they sent a Service person again after nearly 2 weeks all that was done was water temperatures taken after another 2 weeks still no Hot Water the team came tilted the solar collectors on the roof looks very ugly they said it was fixed again have not had any Solar Hot Walter so rang the team at Solahart again tried to explain the problem was again overtalked interrupted and told to turn THE BOOSTER ON AND LEAVE IT SWITCHED ON then hung up in my Ear so I now would have to pay the extra electricity bill which I noticed on my last bill the electricity consumption had jumped up since last year. It’s now into Spring and still no Solar Hot Water in the morning so I looked up the FEDERAL GOVERNMENT SOLAR WEBSITE AND THAT DESCRIBES THE SOLAHART ELECTRIC BOOSTER SYSTEM THAT REQUIRES BEING SWITCHED ON ALL THE TIME AS “ inefficient and costly cutting in and pre -empting the Solar Sun Heating” After having a Solar Hot Water System for well over 12 years that worked well during Winter it Supplied Hot Water that required some Cold to shower I will continue a report at the end of spring , at the end of summer and in autumn when I will use my 20/21 Family Holiday Savings to buy a New 4.5 to 5.0 Star Solar Hot Water System that works all year round I will then write a report on the difference between Solahart 2,6 star and a 4,5 5,0 star System RobertBarnes SUNSHINE COAST
Expensive and unreliable
Bought a GreenGlo in 2012 after a quote with 10 year warranty. System installed and working ok. When serviced in 2019 it needed fluid. 3 months later it failed. Faulty workmanship in panel. Cost $2100. Disputed warranty even though written in quotes. Wouldnt go near them.
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Paid $4100 for solar hot water system, meant to switch over to power when required. Following a few overcast days in the first year, we had cold water. Also not hot enough from the start! They replaced a part and claimed they were doing me a favour not charging us for the faulty part to be replaced, because they had many of the same faulty parts supplied to them. However wanted $125 for labour! I have a 2 year warranty for all parts and labour, they claimed as this part was purchased by them at a Tradelink store, it wasn’t covered by the warran...ty. They supplied it and all parts for $4100 and this is what they claimed. I refused to pay the $125, since then our water was the best it had been since the install. After a couple of months, we had a couple of cloudy days and we had cold water again. For months I have the hot water on the maximum setting, and water was only warm. We are currently having cold showers and forget about wasting litres of water to get warm water in the kitchen or laundry. I wish I had spent $1400 on a electric hot water system. Solahart have said once I pay the $125 they will come out to look at the problem. I would rather cold showers than to give them one more dollar. I am sourcing an independent plumber. Ohh and just to add they also claimed the part they repacked cost them around $285, Tradelink sell them to the public for less than $100, and far less than $100 to Solarhart. Plus Tradelink replace all faulty components that Solahart return. The manager or franchisee of Southsude Solahart, should not be in sales, he was rude and abusive to me. I’m a 59 year old sales manager and can honestly say, this was the worse purchase/warranty experience I have ever had.
Terrible Service Do Not Use Them
Shocking, they are not telling you all the costs up front and they are taking your money with no service been done. Do no use them at all!!!! First not been told that have call out fees $125 (these days everyone has call out fee, so reasonable, but $125?? is that too much for call out fee???) Then they are not telling you that deposit is not refundable, then they are not telling you that payment by credit card have 1% surcharge. Shocking company solahart try to robbing you off, do not us them at all.
October 17th 2019 Update: Terrible Service
The reviewer stated that an incentive was offered for this review
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Questions & Answers
I submitted a review around 3-4 weeks ago expressing my amazement that when Solahart sent a repair person to fix my 8 y.o. Solahart 302J roof-mounted system, he sent me an invoice for $740, with another visit required to replace the sacrificial anode at a further $200.
This service is apparently necessary every 5 years, doubling the price of the system over its lifetime.
This was never mentioned either when making initial enquiries or at the time of installation.
l attempted to make detailed enquiries at the time but these were artfully deflected by sales staff.
Needless to say l would never have bought the system had l known the cost over 20 years was $8000 rather than $4000.
I have contacted Solahart 3 times but never received so much as an acknowledgement.
My review has disappeared from this website. Why?
Yes solarhart have problems with maintence that other brands dont have.
Thanks Sammy. These problems would include failing to mention at the time of purchase that the lifetime cost is double what they're advertising? That they're continuing to advertise that their system...s will "save you money" when this is clearly not the case? And that they don't respond to enquiries about this situation? Have Solahart just given up on customer support? And on complying with consumer laws on advertising products? Worth a complaint to what used to be called Consumer Affairs?
Thank you for taking the time to contact us. Customer experience is a top priority for us at Solahart so we place great importance on your feedback....We are very concerned to hear that you have had a negative experience as we strive to provide the highest levels of product and service at all times. Could you please send an email to firstname.lastname@example.org with your contact details? We would appreciate the opportunity to look into this and would like to arrange for you to be contacted. We regret that your experience has not been of the standard we pride ourselves on at Solahart and we hope that we can resolve this for you. Thank you
an you get compensated if the solar system is not working and you are waiting ages for a part
No nothing and no contact ever, and will never deal with any company that deal with solahart
Hi Glenda, please email email@example.com - with your details so we can contact you.
Thank you Solahart Australia
Hi the company we purchased from said they will contact us when part is available but have not had solar into the grid as last electricity bill Contacted asolar hart and left a message but know9ne called me back
Get an answer from our members and Solahart representatives
|Category||Online Shops, Physical Shops, Solar Panel Installers and Solar Retailers|
|After Sales Service||Yes|
|Services Provided||Installer and Solar Product Retailer|
|Clean Energy Council Recognition||Approved Retailer and Member|
|Solar Connection Type||Grid-Connected|
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