Reviewer Photos & Videos
Lost all faith in Solahart - buy something else - Customer satisfaction is not their focus
My system has been working well for almost 10 years. Bought the so called "extended warranty" and now my tank supposedly needs replacing as they are unable to change the anode and perform the required service as outlined in the owners manual. The service is $495 which I have no objection in paying, but have been told that I need to cough up $825 for the replacement as labour is not covered. I can't believe such a big company is willing to risk their reputation and not replace my tank for the sake of $330 which is the difference what I am willin...g to pay to what I was quoted. It seems customer service and keeping their customers happy is far from their focus based on all the poor reviews I've seen on this site. Once my unit dies, I'm going to replace with a continuous flow gas system or a cheap Chinese unit.
unit hasn't worked for full twelve months without a call out and has caused damage to roof
Why wont solahart take responsibility for their installers, they wouldn't return my calls and declined my invitation to view what I believe a terrible installation and here is why. The unit was installed in the wrong place, just 2 ft from the back step. Unit wasn't installed with auxiliary switch on booster element as per solahart recommendations. So after I had switch installed some years later we found the unit had only been working on electricity instead of free from the sun. After jumping up and down and threatening to go to fair trading t...he panels were finally replaced. The incorrect insulation was used on pipping again contrary to recommendations. After panels replaced the unit had a leak and for the last 5 1/2 years the installer couldn't fix it just kept topping up the closed loop system on a regular basis. I found the leak and repaired it, the wrong olives were used in the connections, plastic instead of copper. Because the leak has discharged the fluid on the recently replaced zinc alum roof it has caused rusting and we are now up for the cost of replacing 3 sheets of roof. The panels stand isn't screwed to the battens just screwed to the roof and one of screws has been pulled out due to the twisting of the stand. I could go on and on with all the faults I found but I will just say use this product and installer at your own risk!
Terrible customer complaint resolution.
6kw Solar panel system installed mid Jan. Couldn't wait for my April quarterly bill to finally see my savings. None. Solahart had not finalised the installation process with Origin Energy. The panels were on my roof for 3 months doing nothing but costing me money.. I had to follow up with Solahart numerous times without success and i had to resolve the issue myself with Origin. Solahart were useless and once made the sale i was a very low priority. Zero after sales care. Yes i eventually got some compensation but that was after i negotiated. I ...would never recommend them, you can get cheaper anywhere so if you're not paying for after sales service what are you paying for. Even now after another 3 months another issue and still haven't received a new bill to show me any savings if any. I'm in sales and when a customer of mine has had a major issue with my company I diarise a follow up to ensure everything is cleared up and working. Do yourself a favour and give them a miss.
Hi i rang Solahart at Swan Hill in Victoria which they service our area for a price on a 3 KW system which they gave me its a little bit dear so i rang and said i go ahead with it so over to the town which is 200KM away and after talking for a short time they said that they could not do the job for at less 3 months and try a another agent which was over 280 KM away rang them for a price and never heard back from them maybe the first was busy but going by the body language they did not want the job and the other to far away
Find out how Solahart compares to other Solar Panel Installers
Know better, choose better.
Solarhart midland wa disappointing
Seems these guys are happy to take your money but once they have it they don’t want to know you won’t return calls the cost is a lot more than most but went with them as solarhart has been round for a long time but very disappointed with solarhart midland
Couldn't give our money away!
We contacted Solarhart Albury to come & give us a quote for solar panels for our home. It took several calls in order to have a salesman visit. Although the salesman was friendly and informative, we had to call many times to even get a quote. We called to confirm, ready to sign, it took almost 4 weeks & many calls to have him visit & requote us. After making further contact, we were promised a call back in 10 minutes to sort out our situation...after 2 hours we called to cancel, even the office staff seemed unsurprised or concerned, stating 'oh well, these things happen.'
We never before experienced sellers less interested in a sale. Very disappointing as we prefer to support local business wherever pissible.
Receive up to 3 quotes with ProductReview.com.au
Other Solar Panel Installers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.