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Stay away from Solahart Hoppers Crossing VIC
Cowboy contractors hired by company with no sense of Standard/compliance took few minutes to run AC cable between two dry wall and invoiced for unagreed $495 for pre wiring which is currently not approved by inspector as it’s not in metal conduit. Pricey outdated panels and terrible service makes Solahart least preferred provider for solar energy system.
Could have been good BUT!!!!
I went to the Sydney Home show earlier this year (2021) and went to the Solahart stall specifically for Solar Panels. The lady I spoke to was nice enough; I even spoke to the General Manager. Anyway, after a long discussion about Solar Panels I booked provided my details for them to come out and give me a quote for our new home.
After several weeks had passed, I received no phone calls; I needed to have panels installed quickly. After a few more weeks I decided to contact them; they were extremely apologetic and said that someone would contact...me to make an appointment, which to their credit, they did. I had my on site visit with the Solahart Rep. and I think after a day or two I received my quote (which for the record was THE most expensive I had received) I promptly advised the Rep. of the same and told him that we would not be proceeding with Solahart After reading some of the reviews on this website, I am glad I did not proceed. My own experience, and those on this website, are a clear indicator of the very poor service Solahart provide to their "customers". Due to my onw experience with Solahart, I cannot, with a good conscience, recommend Solahart fo ryour Solar needs. I have since gone with another supplier/provider.
Could have been a great product 20 years ago, differently not now
Had installed solar hart system in 2014 .received a larger than normal water bill must have a leak somewhere, notice solar hart panel gushing water phone solar hart it’s out of warranty. What piece of crap.
Very bad installation
Avoid solahart Rutherford owner is extremely rude and was very angry that I payed another company to look at it the system is only 5 and a 1/2 years old and no longer working and the wiring is substandard and now the system is out of warranty. I'm going to pay another company to try and fix the extremely bad installation was told they dont have to fix it and they would come and look at it but still waiting
If your a Family Don’t get solar hot water
I’ve now had this system for 12 months so this is what I’ve found.
The Good. Plenty of Hot water in summer.
The Bad. One day of cloud in winter with booster on off peak 2 still not enough hot water for a family of 6.
It was explained to me that gov regulations have forced the change in the booster location of the tank which now only heats half the tank whereas my old solar hot water heated the whole tank. I never had a problem with the old system.
So In Regards to this I can’t be critical of solarhart but congratulations to the intellects in...
Hot water system installed in 2017. Since then 80 odd emails, numerous phone calls to and fro and 20 meg data (pictures) to get a working system?? At least 5 visits by Solarhart to "fix"the system. Came home one day and the pump (tank water) was going flat out as the relief valve on the hot water system was jammed open. I rang and told the company that my septic was full of water from it. I was asked so what. So what indeed? we are in the bush so we only have tank water. One glass panel was covered with an aluminium sheet to stop the system get...ting too hot. A jockey tank was then fitted and the bloke removing the aluminium sheet shattered the glass panel, leaving glass all over the place. The company then came to replace the glass panel. I suggested that a vacuum cleaner was needed and they hired one in Kingaroy 30 kms away. The repair technicians did not have one ($50 at Bunnings for a good one. They also had no cover for their truck to stop crap falling out as they drove. This is mandatory in Qld. (Another 50 dollars would have solved this). I went to the Office of Fair Trading who were (in my opinion) useless. I believe that the company is just trying to limp the system past the warranty period.
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Tanks rust out prematurely. Absolute crap tanks. Avoid
Tank is <10 years old. They say they should last 20 - 30 years. But only warranty for 5 years....because our is rusted out throughout already. Concept works brilliant, so find another brand. These are not up to standard.
Sunshine Coast Solahart - Incompetent or Fraudulent? Maybe both.
The salesperson was pretty smooth & showed me all the positive power graphs with the $ saving; however, make sure that the exact model number of inverter & panels are listed on the quote because you may get second-hand, much older & lesser quality products installed, as I did. On the first visit, my existing working solar system was disabled when a worker was injured & I was left with no solar power for 6 days until they returned and installed the system with a second-hand inverter. I was initially contacted and told that there was a couple of ...dents on the front panel & $100 was discounted off the price; however, I later found that the invertor had been previously installed in another person's name & had 2 rusty scratches across the front panel. Solarhart returned a third time to install another inverter which did not work at all. When I heard the van drive away, I immediately checked the system which was alarming with an error code. The inverter Techs in Sydney told me that the person who installed the inverter was obviously untrained and even worst the inverter was not the model that I had paid for. The Operations Manager tried convincing me that the older inverter was better than the later model. His tone changed when I wouldn't swallow the yarn & insinuated that I was a whinger & was responsible for the injured worker (he later vigorously denied that was not his intent). Weeks later, on the fourth visit, another inverter was installed and it worked, yippie. The inverter was still not the model that I paid for but there's no way that I want Solarhart back. I was promised some recompense for having no solar power for weeks & the stress of being stuffed around, but nay. In addition, I don't know what happened to the government grants (STCs) dollars that are always advertised. On at least 4 occasions I tried to find out who the General Manager/Owner of Sunshine Coast Solarhart was, and they refused to tell me. In summary, if you have already paid a deposit & cannot back out of the contract; don't pay the full payment on the day of installation, as demanded. Make sure everything is working as promised and you have had the correct items installed. Once they have your money you go back to the end of the clue and you will be fitted-in, on a slow day. Sunshine Coast Solarhart aren't totally hopeless, the framework is there, with at least 1 management change plus code of conduct/ethics training. All the workers that attended my house were friendly and I have no complaints; 1 worker was obviously untrained in installing inverters but that's not his fault.
Came in cracked 4 ceilings , a hole in a door , didn’t clean up after themselves, left off cut wiring in the gutters and left over conduit in the ceiling as well as not installing the system the way they had it in the quote.
I’ll give them a little credit because they fixed the ceilings and door but I wouldn’t recommend them to anyone else
Post Installation Customer Service
Salesman did a great job telling me that when the new solar hot water system was installed to replace an ageing system the existing pipes and cables would be checked for compliance and if anything needed remedied that was included in the price. After installation I discovered that the existing pipes in the loft space did not appear to be insulated which it says in the installation literature is essential. I've called the Newcastle Office several times since December 2020 and I've emailed the salesman. I keep getting told that the top technician...would investigate and advise but had no response whatsoever. It appears to me that they just don't care after they have my money! I will not do business with them again and I will be recommending to my many local friends and acquaintances to give them a miss!
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Avoid Solar Hart South West (Western Australia)
Dealing with Solahart South West has been the most disappointing experience we've ever had as consumers. We paid a substantial deposit (on the invoice they issued us) to have a solar system installed that would enable us to be almost off the grid. The week prior to installation, they visited our property and realised they couldn't include the water pumps. Without the water pumps we literally have no water and we experience power outages of up to three days (all of which we had explained to the company when we were getting a quote). Previously w...e'd been advised they would be included. And on their advice, we had purchased a new soft start water pump that would minimise the power utilised. Their solution? To design a new system which would cost us an additional $4000 to install. At no point did the company apologise to us for their mistake or offer to bear some of the additional costs required to fix it. Instead they offered excuse after excuse and then told us they were returning our deposit, thereby failing to honour their comitment. They kept stating they did not have a contract with us (even though they had taken a deposit from us and had the deposit for four months) and therefore no obligation to do anything, other than give us our money back. And, this really left us reeling, after all of the excuse they offered weren't accepted by us, they said that the system they had designed for us (and were about to install for us) would never have met our power needs anyway. Smacks of total incompetence from where we sit. If we were able to give them zero stars we would.
Don't Even Consider One...!!!!!
Don't buy one...!!!
No Customer Service Available After Purchase....!!!
Solarhart couldn't care less once the system is installed and they have your money.
Don't be fooled by the marketing and so called discounts. Once installed, if there is a problem you go to a call centre which may as well be in the Phillipines. The call centre knows NOTHING about Hot Water Systems and they have NO direct contact with contractors....!!! There is absolutely no one i.e. a technician you can call directly to swiftly solve a problem ASAP. You have to sit back an...
Absolutely shocking solahart hot water system
I had a solahartL series fitted by Solarhart team Sunshine Coast at the start of winter 2020 1st June and for the whole of winter we have had to turn the BOOSTER ON every morning g no hot water every morning so I can see why the Solahart Solar Hot water system only got 2.6 star rating when the good efficient Solar Systems get 4.5 to 5.0 Star ratings. Looked at problem solving on Google with all Solutions saying I have a Major Costly Problem. I rang team Solahart Sunshine. Coast after nearly 2 weeks a service person came out adjusted a. Valve...said it now works , next morning no Hot Water rang the team again they sent a Service person again after nearly 2 weeks all that was done was water temperatures taken after another 2 weeks still no Hot Water the team came tilted the solar collectors on the roof looks very ugly they said it was fixed again have not had any Solar Hot Walter so rang the team at Solahart again tried to explain the problem was again overtalked interrupted and told to turn THE BOOSTER ON AND LEAVE IT SWITCHED ON then hung up in my Ear so I now would have to pay the extra electricity bill which I noticed on my last bill the electricity consumption had jumped up since last year. It’s now into Spring and still no Solar Hot Water in the morning so I looked up the FEDERAL GOVERNMENT SOLAR WEBSITE AND THAT DESCRIBES THE SOLAHART ELECTRIC BOOSTER SYSTEM THAT REQUIRES BEING SWITCHED ON ALL THE TIME AS “ inefficient and costly cutting in and pre -empting the Solar Sun Heating” After having a Solar Hot Water System for well over 12 years that worked well during Winter it Supplied Hot Water that required some Cold to shower I will continue a report at the end of spring , at the end of summer and in autumn when I will use my 20/21 Family Holiday Savings to buy a New 4.5 to 5.0 Star Solar Hot Water System that works all year round I will then write a report on the difference between Solahart 2,6 star and a 4,5 5,0 star System RobertBarnes SUNSHINE COAST
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Woeful installation experience.
Sales team were excellent, however...
Once the deposit was paid I didn't hear from them, until an SMS message after business hours from one of their subcontractors who did not have the full scope of works. Difficut to get satisfaction once the contract is signed.
Technician absolutely useless.
Our unit is an Edwards system, 10 yrs old, and existed on the house we purchased 3 yrs ago. We were advised that Solarhart could service these units., even though they are no longer manufactured. We were concerned that the system was not heating properly. Although detailed information had been give to the 'office' when making the booking, the technician was unaware of our issues. The technician arrived and took off one end panel and did a visual inspection only. He said there was no evidence of leaks in the casing or pipes but because the sy...stem was so old it probably would not last through the summer, possibly explode, as he felt there must be and internal issue that was not visible from this inspection. He advised to leave the backup electrical switch on 24/7 all year and never turn it off. He said a service of the unit would be a waste of time. He also offered to have the company send out information on a new Solarhart system. Normally the payment is required prior to appointment, however we paid our bill to technician on site and received our invoice the following day. The following day we had another inspection from a private company, on our request. This technician used to work for Solarhart and was considered to be one of their best at the time. He turned off the hot water, disconnected the tank and did a pressure check for leaks as well as a visual inspection. Conclusion - Tank is in perfect working condition. No repairs required and advised that we should get up to another 10 years from this unit. He also advised to use the back up switch for only 2 hrs when required as any longer is totally unnecessary and a waste of electricity. The bill was $40 cheaper and paid after job completed.
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|Category||Online Shops, Physical Shops, Solar Panel Installers and Solar Retailers|
|After Sales Service||Yes|
|Solar Connection Type||Grid-Connected|
|Services Provided||Installer and Solar Product Retailer|
|Clean Energy Council Recognition||Approved Retailer and Member|
|Solar Connection Type||Grid-Connected|
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