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Solahart

Solahart (page 2 of 3)

1.7 from 52 reviews · View Statistics
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Reviews

1.7
52 reviews
  • Value for Money
    1.7 (37)
  • Product Quality
    2.3 (33)
  • Return Claim MadeYes (2) · No (32)
  • Shipping
    2.0 (2)
  • Customer Service
    1.8 (38)
  • Timeliness
    2.0 (11)
  • Job Satisfaction
    1.6 (11)
  • Rates and Fees
    2.0 (9)
  • Installation
    2.4 (29)
  • Warranty Claim MadeYes (7) · No (30)
  • Purchase Price$7,121.28
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Lil
LilMetropolitan Adelaide, SA
  • 4 reviews

Quick reliable service

published

During the cool part of the year I was happy that the team could act upon my cold showers within a week. John was helpful and educated me about the system well. Had a hot shower that night they were helpful with directions as to the government incentives and did not demand payment straight away

Value for Money
5/5
Product Quality
5/5
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Sandy
Sandy
  • 4 reviews
  • 3 likes

Solahart Melbourne West are Cowboys

published

Two missed appointments. 3 goes at Installing, 1st time not enough rails to attach panels to the roof, 2nd time they ran out of cables. 3rd time all completed however the inspector failed the install due to non compliance. The inspector disconnected the system due to the sanger of burning the house down. The system had to be reinstalled by another installer. This whole process took 5 months

Value for Money
1/5
Product Quality
1/5
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Sandra
SandraSouth East Queensland, QLD

Don’t buy from Solahart

published
Incentivised Review No
Warranty Claim MadeYes
Purchase Price$4,100.00
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Price gouging : BEWARE

published

The hot water heater has been great but the very first time we needed a service call they severely gouged us, charging over $550 to install a $30 part (as they came without the part even though I had described the problem and a quick search on the internet after the fact told me that the valve needed replacing) plus charging us travel both times when they had told us the first time that the technician was dropping in on the way back through town as well as charging a full service call both times even though all they did was look at it on the way through town the first time. Beware if you are dealing with this company

Value for Money
1/5
Customer Service
1/5
Geoff
Geoff
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Bundaberg Solahart Office: Worst Company I have ever dealt with

published
Value for Money
1/5
Product Quality
2/5
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JoC
JoCGreater Melbourne (Outer), VIC
  • 2 reviews
  • 4 likes

Service cost rip off

published

Our 10 year old solar hot water service was not working. We organised for a service, accepting over the phone call out fees and time and parts costing.
8.30 was the organised time - at 3.30 pm cancelled the job as no one turned up and had three very frustrating phone calls to find out what was going on - job organised again for following day.
Technician fixed HWS ! The next day started to make loud noises on the roof - and another technician was then organised for three days later. Not sure yet that problem is fixed but this company had the audacity to charge us in full for the second call out - excuse - it was a valve we couldn’t test on the day..
Go figure..

Value for Money
1/5
Product Quality
1/5
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Guy
GuyGreater Melbourne (Outer), VIC
  • 4 reviews
  • 1 like
  • Verified

The best system for us.

published

The Solahart distributor, Keeman Electrical, gave us a 5 star experience.
They included 20 Tier 1 REC PV panels (290watt outpit ea.) and a 5kw ABB inverter. This is a perfect combination.
The installation was all done in 1 day and the follow up quality check ensued no issues would arise. After sales service exceeded our expectations.
After 18 months we are still in ctedit with our power acvount.
Will always recommend Solarhart and Keeman to everyone.

Value for Money
5/5
Product Quality
5/5
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Misleading and overpriced

published

We went with solaheart thinking a big name company was the way to go , had their salesman come out and I stated I was interested in a 10kw solar system , he said mate our 6.6kw system is second to none and will do the job you need , they installed a 5kw inverter and now we are stuck with it , long story short we got a $5k system for $10k , misled and ripped off !!!

Value for Money
1/5
Product Quality
2/5
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Michael
MichaelSydney, NSW

Great to deal with

published

Took their time with quote and installation. Great communication throughout process.
Solar system has delivered the promised performance and my electricity bills are now a fraction of what they previously were. Highly recommended.

Value for Money
5/5
Product Quality
5/5
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Bad from the start

published
Value for Money
1/5
Product Quality
2/5
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Fiona G.
Fiona G.South East Queensland, QLD

Terrible Service Do Not Use Them

published
Value for Money
1/5
Product Quality
1/5
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The reviewer stated that an incentive was offered for this review

Tilly
TillyHunter Region, NSW

No interest in after sales service

published
Value for Money
1/5
Product Quality
1/5
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Shocked in Bundy
Shocked in BundySouth East Queensland, QLD

Bundaberg Solahart, your after-service is shocking!

published

We had panels fitted in May and couldn't fault the engineers, they were great and the install was professional, everything was explained.

Now to the after-service... My system has not been switched on to Ergon and I have just received my unexpectedly high quarterly bill. Emails from the manager stating everything was connected and up and running obviously were sent in jest.

Prior to this they failed to register my order to get the 5-years interest free option. A lot of subsequent calls, emails and face to face eventually resulted in them doing what they should have in May, only 3 late.

Don't use and I wish I had seen this site prior to going with Solahart.

Value for Money
3/5
Product Quality
4/5
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Sad Solar Consumer
Sad Solar ConsumerSouth East Queensland, QLD
  • 2 reviews
  • 1 like
  • Verified

Solahart install but do not switch on panels. Result, 1 whole quarter with no solar input & full bill

published
Value for Money
1/5
Product Quality
1/5
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Expensive ineffective system don't waste your money

published

The system fails every twelve months, thermostat needs replacing annually, last year the pump, motherboard and a few other items failed that cost over $1100 to fix on top of the $4700 system wouldn't recommend

Value for Money
1/5
Product Quality
1/5
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Loredana Gentile
Loredana GentileSydney, NSW
  • 4 reviews

Solahart Quote

published

Their sale agent came to my place and he was good in explaining what system I need, then he wrote a price on a piece of paper and he said "I will send you the quote tonight" and after 1 month, repeated calls (he answered only to the first one), text messages (he never replied) and emails (he never replied) I am still waiting for it. I think this guy came to my place just to be out of the office, no interest to sell anything.
In the meantime I chose another company and they are coming to install my system.

Value for Money
1/5
Product Quality
1/5
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Ant
Ant
  • 2 reviews
  • 1 like
  • Verified

Lost all faith in Solahart - buy something else - Customer satisfaction is not their focus

published
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sme
smeSydney, NSW
  • 2 reviews
  • 1 like

unit hasn't worked for full twelve months without a call out and has caused damage to roof

published
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  • Verified

Terrible customer complaint resolution.

published
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John
JohnMurrumbidgee Region, NSW
  • 6 reviews
  • 6 likes

solar system

published

Hi i rang Solahart at Swan Hill in Victoria which they service our area for a price on a 3 KW system which they gave me its a little bit dear so i rang and said i go ahead with it so over to the town which is 200KM away and after talking for a short time they said that they could not do the job for at less 3 months and try a another agent which was over 280 KM away rang them for a price and never heard back from them maybe the first was busy but going by the body language they did not want the job and the other to far away

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Jim g
Jim g
  • 2 reviews

Solarhart midland wa disappointing

published

Seems these guys are happy to take your money but once they have it they don’t want to know you won’t return calls the cost is a lot more than most but went with them as solarhart has been round for a long time but very disappointed with solarhart midland

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Ojob
OjobSouth East Queensland, QLD
  • 3 reviews
  • 2 likes

Solarhart Brisbane west & Ipswich

published

Contacted for 5 year service and quoted a price. Tradesman turned up said roof was too high and went away. Some weeks later I contacted Office requesting status of service, said they would get back to me. Two weeks later still no word. I contacted the office again said they would get back next week which finally happened said quote would go up by $250 as roof was higher than expected. Service finally completed.
During this time had repeated calls from their sales office about their solar installation quote when would I accept!!!!

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K.C
K.CAlbury

Couldn't give our money away!

published

We contacted Solarhart Albury to come & give us a quote for solar panels for our home. It took several calls in order to have a salesman visit. Although the salesman was friendly and informative, we had to call many times to even get a quote. We called to confirm, ready to sign, it took almost 4 weeks & many calls to have him visit & requote us. After making further contact, we were promised a call back in 10 minutes to sort out our situation...after 2 hours we called to cancel, even the office staff seemed unsurprised or concerned, stating 'oh well, these things happen.'
We never before experienced sellers less interested in a sale. Very disappointing as we prefer to support local business wherever pissible.

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Johnsy123aus
Johnsy123ausZilzie
  • 5 reviews
  • 2 likes

Great job again

published

I had solahart Rockhampton install a hot water service about 8 months ago and wrote a review about how happy I was. I can say the same again when I had 5 kw of solar panels installed by them on my roof , the job is neat and professional and everything was explained well , I would recommend this installer for a second time

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David L
David LRobina
  • 9 reviews
  • 5 likes
  • Verified

Best Investment

published
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