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Solahart
Expensive and unreliable
Bought a GreenGlo in 2012 after a quote with 10 year warranty. System installed and working ok. When serviced in 2019 it needed fluid. 3 months later it failed. Faulty workmanship in panel. Cost $2100. Disputed warranty even though written in quotes. Wouldnt go near them.
Terrible Service Do Not Use Them
Shocking, they are not telling you all the costs up front and they are taking your money with no service been done. Do no use them at all!!!! First not been told that have call out fees $125 (these days everyone has call out fee, so reasonable, but $125?? is that too much for call out fee???) Then they are not telling you that deposit is not refundable, then they are not telling you that payment by credit card have 1% surcharge. Shocking company solahart try to robbing you off, do not us them at all.
October 17th 2019 Update: Terrible Service
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The reviewer stated that an incentive was offered for this review
Questions & Answers
I submitted a review around 3-4 weeks ago expressing my amazement that when Solahart sent a repair person to fix my 8 y.o. Solahart 302J roof-mounted system, he sent me an invoice for $740, with another visit required to replace the sacrificial anode at a further $200.
This service is apparently necessary every 5 years, doubling the price of the system over its lifetime.
This was never mentioned either when making initial enquiries or at the time of installation.
l attempted to make detailed enquiries at the time but these were artfully deflected by sales staff.
Needless to say l would never have bought the system had l known the cost over 20 years was $8000 rather than $4000.
I have contacted Solahart 3 times but never received so much as an acknowledgement.
My review has disappeared from this website. Why?
Yes solarhart have problems with maintence that other brands dont have.
Thanks Sammy. These problems would include failing to mention at the time of purchase that the lifetime cost is double what they're advertising? That they're continuing to advertise that their system...
Read mores will "save you money" when this is clearly not the case? And that they don't respond to enquiries about this situation? Have Solahart just given up on customer support? And on complying with consumer laws on advertising products? Worth a complaint to what used to be called Consumer Affairs?
Hi Kerry
Thank you for taking the time to contact us. Customer experience is a top priority for us at Solahart so we place great importance on your feedback....
Read more We are very concerned to hear that you have had a negative experience as we strive to provide the highest levels of product and service at all times. Could you please send an email to solahart@solahart.com.au with your contact details? We would appreciate the opportunity to look into this and would like to arrange for you to be contacted. We regret that your experience has not been of the standard we pride ourselves on at Solahart and we hope that we can resolve this for you. Thank you
an you get compensated if the solar system is not working and you are waiting ages for a part
No nothing and no contact ever, and will never deal with any company that deal with solahart
Hi Glenda, please email solahart@solahart.com.au - with your details so we can contact you.
Thank you Solahart Australia
Hi the company we purchased from said they will contact us when part is available but have not had solar into the grid as last electricity bill Contacted asolar hart and left a message but know9ne called me back
Get an answer from our members and Solahart representatives
Details
| Category | Online Shops, Physical Shops, Solar Panel Installers and Solar Retailers |
|---|---|
| After Sales Service | Yes |
| Services Provided | Installer and Solar Product Retailer |
| Clean Energy Council Recognition | Approved Retailer and Member |
| Solar Connection Type | Grid-Connected |
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